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New HP laptop battery - "Plugged in, not charging" message

Discussion in 'Hardware' started by Akril, Feb 6, 2014.

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  1. Akril

    Akril Thread Starter

    Joined:
    Mar 1, 2007
    Messages:
    192
    Hello,

    My HP Pavilion dm4 laptop's battery was failing (it started shutting down with no Low Battery warning after barely 5 minutes after unplugging it, even with a full charge), so I purchased and installed a new one, which I purchased from Amazon.com.

    However, this new battery has me facing some new problems. I frequently see the message "Plugged in, not charging" over the battery icon in the lower right corner when the laptop is plugged in. I've tried multiple solutions to this problem, including:

    -Removing the battery driver software and restarting the laptop
    -Turning the laptop off, unplugging the power cord, taking out the battery, plugging in the power cord, replacing the battery and restarting
    -Unplugging the cord from the wall while laptop is running, restarting the laptop, then reconnecting the cord

    All of these solutions seemed to work, but only for a short amount of time, as it turned out. In all three cases, my laptop eventually started displaying the "plugged in, not charging" text again. I've tried multiple sockets in two different houses, but nothing seems to make any difference.

    Another less annoying problem is that the laptop sometimes gives an inaccurate reading for the remaining battery life. I started working on the laptop when it was fully charged, and despite spending over an hour unplugged, the battery life never dropped below 100%. Shutting and reopening the lid caused the laptop to display the actual percentage, however.

    Is something wrong with my new battery, or could something else be causing this?
     
  2. SUEOHIO

    SUEOHIO

    Joined:
    Jan 30, 2007
    Messages:
    3,754
    First Name:
    SUE
    Its either that the new battery is faulty or theres some kind of power supply problem.you might want to have it checked out to see what the exact problem is and go from there.
     
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