1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

New internet keeps disconnecting and reconnecting

Discussion in 'Networking' started by kody1234, Nov 17, 2009.

Thread Status:
Not open for further replies.
Advertisement
  1. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    So a few weeks ago, we switched from Comcast Internet to Verizon FIOS...and now my internet connection has been disconnecting and reconnecting every couple of minutes. I remember this happening last year and we fixed it by plugging in my IP address and DNS Server instead of having the box checked to automatically detect them. This worked. It's not working now. I've tried directly connecting to the modem and that's not working. Also when I try and play a video file from the internet now on Windows Media it says that it's not connected to the internet and I've been tryin to update my real player and it won't update cause it says I'm not connected even though I am connected for both of them. I don't know if this has anything to do with anything but I restarted my computer last night and when it rebooted a dialog box pops up saying that i'm missing a file called logon....I forget exactly what it said, cause I freaked and just clicked ok....

    any help would be GREATLY appreciated, cause this is getting really annoying. I'm on a Gateway Notebook and it's running WINDOWS XP.
     
  2. Sponsor

  3. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    There is no reason that you should have to manually assign those addresses, and I've never had to do that for any machine here. I have Verizon FiOS with the Actiontec MI-424WR router.

    Can you tell us more about the environment?


    Please supply the following info, exact make and models of the equipment please.

    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.





    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wired connection issues, have you booted in Safe Mode with Networking to see if that changes the symptoms?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:

    PING 74.125.45.100

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  4. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    my router is an Actiontec MI424-WR REV. E
    and it uses WEP encryption

    I've tried the direct connection and it isn't any different

    and no the other computers on the network are not having the same problem.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>PING 74.125.45.100

    Pinging 74.125.45.100 with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\Documents and Settings\Owner>PING yahoo.com

    Pinging yahoo.com [69.147.114.224] with 32 bytes of data:

    Reply from 69.147.114.224: bytes=32 time=30ms TTL=51
    Reply from 69.147.114.224: bytes=32 time=30ms TTL=51
    Reply from 69.147.114.224: bytes=32 time=29ms TTL=51
    Reply from 69.147.114.224: bytes=32 time=29ms TTL=51

    Ping statistics for 69.147.114.224:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 29ms, Maximum = 30ms, Average = 29ms

    C:\Documents and Settings\Owner>NBTSTAT -n

    Wireless Network Connection 2:
    Node IpAddress: [192.168.1.11] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    JEFFSLAPTOP <00> UNIQUE Registered
    JEFFSLAPTOP <20> UNIQUE Registered
    VENHOME <00> GROUP Registered
    VENHOME <1E> GROUP Registered
    VENHOME <1D> UNIQUE Registered
    ..__MSBROWSE__.<01> GROUP Registered

    C:\Documents and Settings\Owner>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : JeffsLaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-13-CE-93-83-1B
    Dhcp Enabled. . . . . . . . . . . : No
    IP Address. . . . . . . . . . . . : 192.168.1.11
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    4.2.2.2

    C:\Documents and Settings\Owner>
     
  5. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Consider using DHCP to assign the IP addresses.

    Select Start > Settings > Network Connections.

    • Double-click the Connection icon of the connection you wish to modify to open the Connection Status window.
    • Click the Properties button to open the Connection Properties window.
    • Click to highlight Internet Protocol (TCP/IP).
    • Click the Properties button to open the Internet Protocol (TCP/IP) Properties window.
    • TCP/IP Properties window, IP Address tab
    • Select Obtain an IP address automatically.
    • Select Obtain DNS server address automatically.
    • Click OK to return to the Local Area Connection Properties window.
    • Click OK to return to the Network Connections window.
     
  6. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    I've done that a number of times already....it doesn't do anything any differently then if I type in the IP and DNS
     
  7. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Humor me and do that and post another IPCONFIG /ALL
     
  8. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    ok here it is.

    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Owner>PING 74.125.45.100

    Pinging 74.125.45.100 with 32 bytes of data:

    Reply from 74.125.45.100: bytes=32 time=36ms TTL=48
    Reply from 74.125.45.100: bytes=32 time=45ms TTL=48
    Reply from 74.125.45.100: bytes=32 time=37ms TTL=48
    Reply from 74.125.45.100: bytes=32 time=39ms TTL=48

    Ping statistics for 74.125.45.100:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 36ms, Maximum = 45ms, Average = 39ms

    C:\Documents and Settings\Owner>PING yahoo.com

    Pinging yahoo.com [69.147.114.224] with 32 bytes of data:

    Reply from 69.147.114.224: bytes=32 time=38ms TTL=51
    Reply from 69.147.114.224: bytes=32 time=31ms TTL=51
    Reply from 69.147.114.224: bytes=32 time=35ms TTL=51
    Reply from 69.147.114.224: bytes=32 time=37ms TTL=51

    Ping statistics for 69.147.114.224:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 31ms, Maximum = 38ms, Average = 35ms

    C:\Documents and Settings\Owner>NBTSTAT -n

    Wireless Network Connection 2:
    Node IpAddress: [192.168.1.11] Scope Id: []

    NetBIOS Local Name Table

    Name Type Status
    ---------------------------------------------
    JEFFSLAPTOP <00> UNIQUE Registered
    JEFFSLAPTOP <20> UNIQUE Registered
    VENHOME <00> GROUP Registered
    VENHOME <1E> GROUP Registered

    C:\Documents and Settings\Owner>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : JeffsLaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : home

    Ethernet adapter Wireless Network Connection 2:

    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
    Connection
    Physical Address. . . . . . . . . : 00-13-CE-93-83-1B
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.1.11
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    Lease Obtained. . . . . . . . . . : Wednesday, November 18, 2009 9:21:39
    PM
    Lease Expires . . . . . . . . . . : Thursday, November 19, 2009 9:21:39
    PM

    C:\Documents and Settings\Owner>
     
  9. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    OK, that looks good. Are you saying this is still disconnecting every couple of minutes?
     
  10. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    yeah I guess it's better now...at least the past couple of minutes...thanks!
     
  11. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    ok well it's not disconnecting but I'm still not able to update my real player and stream on Windows Media...both are saying i'm not connected even though I am
     
  12. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    74,695
    If you don't already have it get the latest driver for your Intel adapter from your PC manufacturer's web site.

    Are you using the Intel Proset utility or XP's WZC to manage the connection? If you are using WZC I suggest that you try Intel Proset to see if the connection behaves any better.
     
  13. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    ok I just reinstalled the adapter from Gateway's website.

    I have no clue what any of the other stuff you said means though...haha
     
  14. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    ok so...I still am not able to update my real player, sansa media player or stream any video on windows media...all say I'm not connected to the internet, even though I am. It's still disconnecting and reconnecting.

    any other solutions?
     
  15. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    74,695
    Two possibilities are wireless interference (check for other networks, or at least try different channels such as 1, 6 and 11) or you have multiple wireless utilities running (e.g., Intel Proset and XP's Wireless Zero Configuration).
     
  16. kody1234

    kody1234 Thread Starter

    Joined:
    Aug 8, 2006
    Messages:
    89
    how do I check to see if I have multiple wireless utilities running?
     
  17. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/878131