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New laptop blue screens and now freezes/pixelated

Discussion in 'Windows 8' started by theredgem, Dec 29, 2012.

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  1. theredgem

    theredgem Thread Starter

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    Hi all,

    Purchased a Lenovo G580 yesterday with Windows 8 on and before I give up hope and return this computer I was looking for some advice.

    Yesterday throughout the day I was getting blue screens and having to restart the computer - to do with ntoskrnl.exe, igdkmd64.sys, CLFS.SYS, WppRecorder.sys, dxgkrnl.sys. I was advised to check my drivers so I updated what I could find and the Intel website updated a number of drivers.

    Now I am not experiencing these blue screens but if I leave the laptop say ten minutes unattended the screen freezes and becomes very pixelated and I have to restart.

    Is this likely to be a hardware fault or could there still be some technical tricks I could yet try? I could easily return the laptop but didn't want to uninstall everything and get another if there's something I can yet do.
     
  2. TerryNet

    TerryNet Moderator

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    Make sure you have the latest chipset and other drivers from Lenovo's web site.

    Have you installed anything that is not yet compatible with Windows 8?
     
  3. theredgem

    theredgem Thread Starter

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    I have a Lenovo update centre and nothing else needs to be updated.

    When you say not compatible, do you mean devices or actual software? Do you therefore mean I have to check each piece? So say something like Trillian could mess it up?
     
  4. TerryNet

    TerryNet Moderator

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    Yes, both.
     
  5. theredgem

    theredgem Thread Starter

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    Despite removing all but two programs the errors are still here. Not sure what else I can do now.
     
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