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New Laptop - BSOD - Driver Power State Failure

Discussion in 'Hardware' started by mattsonberg, Jun 23, 2017.

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  1. mattsonberg

    mattsonberg Thread Starter

    Jun 26, 2013
    From day one when I opened up this laptop it was crashing. I've had the RAM replaced, the SSD (twice), factory reset, MOBO replaced, and still the same intermittent crashing. The company I bought this from "tried" to fix it but couldn't ever get anywhere. This has been a 2 year P.I.T.A. for me and I'm finally coming to you guys because the company I bought this from has informed me that my warranty is up and I will have to start paying for their "help". I thought that was comical. Nonetheless. Here I am. I need help. Not sure where to start because I've never been able to pinpoint the cause. Most of the time the BSOD reads "Driver State Power Failure". I've personally updated all of my drivers, chipset, BIOS, graphics card, etc. The vendor has also done the same. To no avail.

    Let me know what I can do to help someone diagnose this for me.

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    RAM: 16273 Mb
    Graphics Card: NVIDIA GeForce GTX 960M, -2048 Mb
    Hard Drives: C: 110 GB (31 GB Free); D: 1863 GB (1381 GB Free);
    Motherboard: ASUSTeK COMPUTER INC., G551JW
    Antivirus: Windows Defender, Enabled and Updated
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    It sounds like you have an ASUS ROG G551JW laptop which originally came with Windows 10 Home 64-bit.
    You say you bought it new and had problems with it the very first day of use, so I'm surprised you didn't return it for another one instead of having hardware replaced in it for the past 2 years.

    There are several links here that you can read about "driver power state failure" in Windows 10.

  3. mattsonberg

    mattsonberg Thread Starter

    Jun 26, 2013
    Thanks, but this does not help me beyond the efforts I've already made.
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