Solved New laptop has no storage

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kittenkitten

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I recently bought my son this Assus laptop(?). He was not using it so I looked at it. I changed the default browser from edge to Firefox and started updating windows and everything else for him since he hadn't updated anything since he got it. A few updates were successful, and about half were not. I checked his storage and he only has 58.2 GB total space with 36.9 used. That does not seem like much. That's without any pictures, or really anything personal, saved to C:\.
Is that the reason it won't update? Is that way too little storage or am I wrong? If so, is there anything that can be done to add storage to it, or should I just write it off and get him a normal sized laptop?
Any advice will be appreciated...thank you
 

Couriant

James
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It sounds like you got one of those budget computers that does have 64GB storage space. These machines are designed for light use / storing personal files in the cloud like OneDrive. You can install an SD drive to get more storage but the Windows Update alone can fill the C: drive very quickly. I think thes machines were definitely not thought out well in terms of that.
 

kittenkitten

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It does have an SD drive. The last few times I posted questions here before there was a program you had me run that detected my computer's specs.
I would like to use that program on my son's computer so you could see what the notebook is running and tell me if it is worth trying to improve on or if we should just get a bigger one.
Oh, and I had the name wrong, it's a Asus. Is that a good brand?
 

flavallee

Frank
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The last few times I posted questions here before there was a program you had me run that detected my computer's specs.
I would like to use that program on my son's computer so you could see what the notebook is running and tell me if it is worth trying to improve on or if we should just get a bigger one.
Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about your ASUS laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.
it's a Asus. Is that a good brand?
It's a matter of personal preference.
Personally, I would not purchase an ASUS laptop or desktop.

-------------------------------------------------------
 

kittenkitten

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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200513190050.000000-480
Processor: Intel(R) Celeron(R) N4000 CPU @ 1.10GHz, Intel64 Family 6 Model 122 Stepping 1, CPU Count: 2
Total Physical RAM: 4 GB
Graphics Card: Intel(R) UHD Graphics 600, 1024 MB
Hard Drives: C: 57 GB (21 GB Free);
Motherboard: ASUSTeK COMPUTER INC. E203MAS, ver 1.0, s/n L519NBCX001RF8MB
System: American Megatrends Inc., ver _ASUS_ - 1072009, s/n L5N0CX03P94520A
Antivirus: Windows Defender, Enabled and Updated
 
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Is your computer like this one?
ASUS VivoBook E203MA Ultra-Thin Laptop [2019 Version], Intel Celeron N4000 Processor (up to 2.6 GHz), 4GB LPDDR4, 64GB eMMC, 11.6” HD, USB-C, Windows 10 S mode (Switchable to Pro), E203MA-YS03

This computer does not have a hard drive or SSD. For storage it has a 64GB eMMC. An eMMC is a flash memory chip soldered to the motherboard.

Since we don't know exactly which computer you have we don't know if it is even possible to upgrade it for more storage.

In any event if all the storage you have is 64GB you should just barely be able to get by as long you don't download too much on it and minimize installing additional programs on it.

Since you are apparently running out of space you have two choices:
1. Try to clean up the drive to recover additional space
2. Do a factory reset

Windows 10 - How to restore the system to factory default settings?
https://www.asus.com/en/support/FAQ/1013065/

It all depends upon how much time you want to spend on this. Note that the factory reset will be the fastest and easiest option but you will lose all user data.

Also note this computer starts in Windows 10 S mode. With S mode you can only install programs from the Microsoft Store. If you want to download and install your own programs you have to switch to Windows 10 Pro instead. This menu option is a one time conversion. Once done you can't go back to Windows 10 S.
 

kittenkitten

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Yes, I did switch it over so I could install firefox. I think I just made a bad choice when I bought it. I am going to look for something with a little more storage. This time I will be more careful! Any suggestions?
 

Gr3iz

Mark
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My grandson had a similar situation with his budget laptop. He couldn't add any more of his games. I got him a 64GB SD card which doubled his capacity. It helped, but it was still just a Band-aid on a bad judgement call by his mother to buy that in the first place.
 

kittenkitten

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was the sd card expensive? I hate to throw good money after bad...but if it doubled his capacity...
 

Gr3iz

Mark
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In his case, the laptop has a built-in SD card slot. We don't know what model you've got, nor it's capabilities.
 

Couriant

James
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No worries! Double posting can happen. I will remove the extra one.

Does the model name Asus Vivobook E203MA sound correct? If so then there is not really much you can do in terms of upgrading as the main drive and memory are soldered onto the board so you can't upgrade them. The Micro SD slot is the slot in the middle of the left side (number #2). That will allow you to increase the storage.

1623441691225.png

So the question is really, what is the expected use of this machine? If it's just to do email/facebook/watch youtube, then this machine can do that. Anything beyond this usage and you will need to look at a more heavy duty machine.

As a side note, ASUS in my opinion is a decent brand, but trying to find support documents can be a pain for us techs :)
 

Couriant

James
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As to the update not working... 20GB of free space should be sufficient... unless there are a lot of updates needed.
 

managed

Allan
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15,611
Try to find some model details on the laptop, look underneath and on the screen bezel.

You could do a clean install of the latest version of 10, you would lose all data files and 3rd party programs though. This will work fine even with that small storage space.

Here's how to do it, you have to make a Usb stick and use that to do the install :- https://www.microsoft.com/en-gb/sof...s10?d2784474-fdb0-4e9d-9e47-5e88c0e053ec=True
 
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