New laptop, new MS Office, invalid product key??

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Autumn_kiss

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We bought Microsoft office for our old computer about two weeks ago. We now have a laptop instead... and the product key is showing "invalid." We spent about an hour trying different things, and it's just not working.

We're trying to get this to work on a Sony Vaio running XP professional.

Any ideas??

Thanks..
 
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Just to clarify, when you start the install and it asks for the 25 character CD key, it does not accept the one supplied with the Office CD?

Yet this key worked fine on the "old computer"?

If that is the case, its not an issue of activation (trying to install it on two computers) as it is not getting that far.

If it has previously installed OK with that key, then either the key you use now differs from that supplied with the CD, or the CD is not the one that belongs to the key?

Perhaps you could give the complete history as clarification?
 

Autumn_kiss

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I bought office about two weeks ago. Installed fine on my other laptop (6mos old). Key worked fine, etc. The new laptop... nothing. Just keep getting the error msg saying the key is invalid. That's pretty much it, unfortunately. :( Not much helpful there, huh?

I heard from someone last night that this happened to their mom's computer... how she had to actually CALL microsoft and get a workaround or new key or something. I just can't afford to pay for their tech support, and I honestly can't even find a number to call them.

I wish I could give you more information... but it's really as simple as that. :( Key just isn't been seen as valid, and yes.. it's coming right off the back of the CD box, that yellow sticker with the key on it. I even had someone else type it in to see if I were making a typo I wasn't catching---same result---invalid key.

:(
 

Cookiegal

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Do I understand correctly that you are trying to install Microsoft Office on two different laptops?
 
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Cookiegal,
I believe kiwiguy realized the problem with the same license on 2 machines, but feels the poster should be able to get past the CD Key in the installation process. You are definately right that at some point they will have to call MS to transfer the license or get a new code from them. So, if you have to call for that, why not let them assist you with the invalid key as well?
 
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Don't be too quick to assume that the second install is against the license conditions though, as we don't know the Office version.

Student and Teachers allows 3 installs "within the same household" as an example. Hence I only hinted that in some cases it may not be permitted, but certainly that is not the issue here as it has to install first.

In my view it can only be a "mis-typing" of the CD Key number at this point?

For clarity, Autumn_kiss, there are restrictions on how many computers you can load a single copy of Office on, and the limitations depend on the version of office (S&T, OEM, Academic, Full etc). But those limitations don't kick in untill it's fully loaded and you try to "activate" it on first use.
 

Autumn_kiss

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I't not a mistype... unfortunately. :( And it's been on my old computer and one other. But I would assume this new computer would be considered the third, so I'm not sure why that's the problem.

I have the student/teacher version, btw.

And yes, it never gets to the install point. Just tells me the key is invalid.

So how does one call microsoft for a new key exactly?
 
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The problem is weird, as the key that you need and have should work, irrespective of how many installs at that point. Its the "activation" that happens after the install is complete that determines the legitimacy, at the point you are at (i.e. it will not accept the key to install) the software has no idea of how many installs it has had, nor does the computer, nor does Microsoft.

It has to come down to a corruption on the CD in my view, I don't see how Microsoft could give a "new key" if it will not accept the "real key" you have.

Thoroughly clean the CD and try again, its not a licencing or number of installs issue, it has to be a file corruption problem (scratched CD?).
 

Autumn_kiss

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the last laptop took the key with the version of office that was pre-installed on the computer. This one, when I tried it without installing from the cd, using only what was already installed, wouldn't take it. So I tried installing with the cd... still wouldn't take it,

The cd is in perfect condition. Bought it about 3 weeks ago is all. :(
 
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I can fuuly understand it not taking the key from an installation that exists (changing the key) as the key is closely tied to the exact version and license on the CD.

One can only wonder if you have a dud, where the key does not match the CD, since this appears to be the first use of the key with the CD?

In that case MS nned to be informed, or simply take the CD and case back to where it was purchased?
 
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