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new laptop - no sound through headphones

Discussion in 'Hardware' started by ajnumer9, Nov 2, 2013.

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  1. ajnumer9

    ajnumer9 Thread Starter

    Nov 2, 2013

    Brand new laptop from pcspecialist.co.uk.

    I'm not getting any sound through my headphones.

    Have tried different headphones - both of which work on other devices.

    Sound works fine through speakers, when headphones are connected sound stops coming from speakers and there is no sound from speakers.

    There is a pop noise when i plug headphones into jack

    Not muted / volume levels are up.

    When plugging in headphones, they are not recognised in control panel>sound>playback but speakers are.

    Chassis & Display Apollo Series: 13.3" Glossy HD LED Widescreen (1366x768)
    Processor (CPU) Intel® Pentium® Dual Core Processor 997 (2 x 1.40GHz) 2MB Cache
    Memory (RAM) 4GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (1 x 4GB)
    Graphics Card Integrated Intel® HD Graphics
    Memory 120GB KINGSTON V300 SSD, SATA 6 Gb (450MB/R, 450MB/W)
    Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
    Wireless GIGABIT LAN & WIRELESS INTEL® ULTIMATE-N 6300 (450Mbps)
    Battery Apollo Series 4 Cell Lithium-Ion Battery
    Operating System Genuine Windows 7 Home Premium 64 Bit w/SP1

    Really don't want to be sending it back - I have a dissertation to write!

    Thank you very much in advance!

  2. Oddba11


    May 12, 2011
    First Name:
    Try manually updating/reinstalling the audio drivers. Aside from that, likely a hardware fault.
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