1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

new laptop - no sound through headphones

Discussion in 'Hardware' started by ajnumer9, Nov 2, 2013.

Thread Status:
Not open for further replies.
  1. ajnumer9

    ajnumer9 Thread Starter

    Joined:
    Nov 2, 2013
    Messages:
    1
    Hi

    Brand new laptop from pcspecialist.co.uk.

    I'm not getting any sound through my headphones.

    Have tried different headphones - both of which work on other devices.

    Sound works fine through speakers, when headphones are connected sound stops coming from speakers and there is no sound from speakers.

    There is a pop noise when i plug headphones into jack

    Not muted / volume levels are up.

    When plugging in headphones, they are not recognised in control panel>sound>playback but speakers are.

    Chassis & Display Apollo Series: 13.3" Glossy HD LED Widescreen (1366x768)
    Processor (CPU) Intel® Pentium® Dual Core Processor 997 (2 x 1.40GHz) 2MB Cache
    Memory (RAM) 4GB SAMSUNG 1333MHz SODIMM DDR3 MEMORY (1 x 4GB)
    Graphics Card Integrated Intel® HD Graphics
    Memory 120GB KINGSTON V300 SSD, SATA 6 Gb (450MB/R, 450MB/W)
    Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
    Wireless GIGABIT LAN & WIRELESS INTEL® ULTIMATE-N 6300 (450Mbps)
    Battery Apollo Series 4 Cell Lithium-Ion Battery
    Operating System Genuine Windows 7 Home Premium 64 Bit w/SP1

    Really don't want to be sending it back - I have a dissertation to write!

    Thank you very much in advance!

    Alex
     
  2. Oddba11

    Oddba11

    Joined:
    May 12, 2011
    Messages:
    7,203
    First Name:
    Jim
    Try manually updating/reinstalling the audio drivers. Aside from that, likely a hardware fault.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1112051

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice