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New laptop, slow download speeds

Discussion in 'Networking' started by remix1, Jul 18, 2009.

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  1. remix1

    remix1 Thread Starter

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    Ok so I bought a new laptop the other day from Dell, and everything has been fine except the download speed is far slower than it should be. I'd rather not get Dell involved for now as it's usually a huge hassle dealing with customer support and gets nowhere.

    It's running Windows Vista 64, Intel 5100 AGN NIC with latest driver, can post other specs if needed. Brand new install of everything. I could tell it was slow just doing typical internet stuff and trying to download game patches and such, so I tried a few speed tests to try to confirm. Download speeds were anywhere from 500kb to max of 1.5MB, upload speed around the same. It didn't matter if it was wireless, through wire, through router or through modem - the speeds were the same.

    *Using the same modem, router, line, even IP, my desktop (running XP) hits 6.5MB downloads no problem.* I searched around and some people with similar issues said they uninstalled McAfee and it fixed it, I tried this and no luck. I've also tried with and without TCP autotuning, no difference.

    After that I'm stumped, any help appreciated thanks.
     
  2. Blackmirror

    Blackmirror

    Joined:
    Dec 5, 2006
    Messages:
    32,642
    Hello who is your Internet provider please?
     
  3. remix1

    remix1 Thread Starter

    Joined:
    Jul 18, 2009
    Messages:
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    Comcast
     
  4. JohnWill

    JohnWill Retired Moderator

    Joined:
    Oct 19, 2002
    Messages:
    106,418
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.




    Please give an exact description of your problem symptoms, including the exact text of any error messages.



    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?




    On any affected computer, I'd also like to see this:

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:

    PING 206.190.60.37

    PING yahoo.com

    NBTSTAT -n

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  5. remix1

    remix1 Thread Starter

    Joined:
    Jul 18, 2009
    Messages:
    3
    Ok

    ISP: Comcast
    Modem: Toshiba PCX1100
    Router: Linksys WRT54GX2 v1.0, latest firmware
    NIC: Intel 5100 AGN, latest driver
    OS: Windows Vista Home Premium, latest SP and fully updated
    Browser: Google Chrome, but non-browser related downloads are still the same

    Problem description in first post. All of the stuff above is in working order, download speeds are normal for every other computer using them. Have tried both wired and wireless, directly through the modem and with the router, etc. The problem appears to be solely with the laptop but I have no idea what is the cause. Like I said it's brand new, fresh install and default settings throughout.

    I'll be able to get the cmd stuff a little later when I get off work. Thanks.
     
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