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New Laptop w/unexpected crash - worrisome?

Discussion in 'Windows Vista' started by mishte, Apr 11, 2008.

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  1. mishte

    mishte Thread Starter

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    Messages:
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    My laptop is about a month old, and I haven't used it that much, maybe 20-30 hours total, if that.

    In the last 2 days I've gotten 2 error message boxes saying that my TrueVector service isn't working. I restart and ZoneAlarm is fully functional again. Don't know if this is related or not.

    I was using it today, just photoshop 6 and accessing the web (I use a lan cable to connect, not wireless) and I got a full screen error message that didn't stay up long enough to read other than the words "crash dump".

    I looked into the Event Viewer, and at about the time of the crash, and it looks like it was Event ID 6008, which I looked up and have no idea what it means, and I'm confused because it seems to be server related.

    I did notice that in the hour before the crash photoshop got a little sluggy, which I figured was just history build up or something.

    I'd like to have a better idea about what the crash meant, if I should be concerned and most importantly - if there is anything I ought to do that I don't know about.

    I am not tech savvy whatsoever, which is a pain.

    Thanks!

    mishte
    -----------------------------------------
    Computer: vostro 1500
    Processor: C2D T7500 2.20GHz,
    Operating System: Vista Home Premium 32bit
    Memory: 2G RAM
    HD: 160G HD
    File System: NTFS
    Optical: DVD +/-RW
    Display: WSXGA+ TrueLife,
    Graphics Card: NVIDIA GeForce 8400 GS
     
  2. Rich-M

    Rich-M

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    Messages:
    22,443
    Do you have the newest ZA version with patch for Vista? I also wonder about Photoshop 6 as I saw some issues with 7,0 for which there is also a patch. I would check Adobe site to see if there are any updates for your Photoshop program for Vista,
     
  3. mishte

    mishte Thread Starter

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    Apr 11, 2008
    Messages:
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    Thanks for replying - I did install the latest (vista compatible) version of ZA. I will check Adobe re PS6, too. I was a little surprised it installed and worked seamlessly (so far - unless it caused the crash, that is). I have CS2 but I have read that doesn't work with the 32 bit version of Vista. I'm reluctant to install it anyway because when I used it with XP it was intolerably slow (supposedly I had enough memory for it, but...). Its a HUGE behemoth. I have heard that there were PS7 problems too, but I wouldn't know - my PS7 cd is damaged.

    I am not used to Vista. I wish there was an XP to Vista "translation" dictionary somewhere. I have been exploring my device manager and I can't for the life of me figure out why there is so much listed when I don't have 3 mice/2 keyboards, etc. installed. But I'll learn.

    Thanks again. I will double check your suggestions now. UPDATED: No updates for PS6. Yes, I have the latest version of ZA (7.1.248) but I just realized I haven't updated Vista with SP 1. I've read many problems after installing it, so I'm a little tentative. Perhaps I ought to do it.
     
  4. Rich-M

    Rich-M

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    22,443
    I don't think installing SP1 wold hurt anything.
     
  5. mishte

    mishte Thread Starter

    Joined:
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    Re: SP1 - I hope not! <g>

    I just got my fourth BSOD in the last 24 hours, and copied down the error info from 2 of them (which doesn't give me, personally, any useful information to lead me to the next step:

    ERROR DETAILS 01:
    Problem signature:
    Problem event name: Blue Screen
    OS version 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    OTHER INFORMATION
    BCCode: a
    BCP1 01C8B000
    BCP2 00000002
    BCP3 00000000
    BCP4 81C83653
    OS Version 6_0_6_6000
    Service Pack 0_0
    Product 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\Mini041108-02.dmp
    C:\Users\myusername\AppData\Local\Temp\WER-47393-0.sysdata.xml
    C:\Users\myusername\AppData\Local\Temp\WERE3A9.tmp.version.txt

    ERROR DETAILS 02:
    Problem Event Name: Blue Screen
    OS Version: 6.0.6000.2.0.0.768.3
    Locale ID: 1033

    ADDITIONAL INFO:
    BPCode: 9f
    BCP1: 00000003
    BCP2: 845D4B98
    BCP3: 85D8E3D0
    BCP4: 84F98B50
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 768_1

    FILES THAT DESCRIBE THE PROBLEM
    C:\Windows\Minidump\Mini041308-01.dmp
    C:\Users\myusername\AppData\Local\Temp\WER-29605838-0.sysdata.xml
    C:\Users\myusername\AppData\Local\Temp\WERF80D.tmp.version.txt
     
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