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NEW laptop won't connect to wireless.. please help!

Discussion in 'Networking' started by sharris703, Dec 27, 2010.

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  1. sharris703

    sharris703 Thread Starter

    Joined:
    Dec 27, 2010
    Messages:
    3
    Basic Information:

    ISP: Verizon Fios
    Router: Action TEC MI424WR REV E
    Laptop: HP with Windows 7 Home Premium 64 BIT

    Good Morning - I purchased a new laptop and can't get it to connect to the wireless. When connecting to the network which I am currently using on my desktop and another laptop, it says limited access and I can't go to any websites. When I plug this new laptop directly to the router via the ethernet cord, it works fine. Please help!

    I went to cmd and then to IPCONFIG while connected via ethernet and got this back

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\judee>IPCONFIG
    Windows IP Configuration

    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Autoconfiguration IPv4 Address. . : 169.254.92.82
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . : home
    Link-local IPv6 Address . . . . . : fe80::c9a9:afee:3e4a:1e74%11
    IPv4 Address. . . . . . . . . . . : 192.168.1.5
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.1.1
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Connection-specific DNS Suffix . :
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3067:13dd:3f57:fefa
    Link-local IPv6 Address . . . . . : fe80::3067:13dd:3f57:fefa%14
    Default Gateway . . . . . . . . . : ::
    Tunnel adapter 6TO4 Adapter:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Tunnel adapter isatap.home:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Tunnel adapter isatap.{AACA80FF-5D4F-4854-B9DE-3442DD04A6D9}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    C:\Users\judee>







    ----------------------------------------------
    NOW I took the ethernet cord out and went to cmd and ipconfig and got this back



    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\judee>ipconfig
    Windows IP Configuration

    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . :
    Autoconfiguration IPv4 Address. . : 169.254.92.82
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Tunnel adapter Teredo Tunneling Pseudo-Interface:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Tunnel adapter 6TO4 Adapter:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Tunnel adapter isatap.home:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Tunnel adapter isatap.{AACA80FF-5D4F-4854-B9DE-3442DD04A6D9}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    C:\Users\judee>
     
  2. srhoades

    srhoades

    Joined:
    May 15, 2003
    Messages:
    2,298
    Does it see your wireless network? And are you sure you are inputing the correct key?
     
  3. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Hi:Let's make sure that all necessary services are started:



    Check your Services are Started on all PCs:
    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations)
    • WLAN AutoConfig (Vista wireless configurations)
    • Workstation

    Note: You can check the services in Control Panel, Administrative Tools, Services.

    All of these services should be started, and their startup type should be automatic
    If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.
    __________________

    And take a look at wireless adapter status

    Let’s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.

    .
     
  4. sharris703

    sharris703 Thread Starter

    Joined:
    Dec 27, 2010
    Messages:
    3
    Step 1:
    Everything was started except for computer browser which was set to start manually. I changed it automatic and went to start which started it.
    Step 2:
    There were no red x's or yellow triangles in the list.
    Screen Shot attached.

    @srhoades
    I am using the correct key which I got from the back of my router as the WEP Key.
    It does see all of the available networks including my home network which was set up by Verizon Fios. All of the green bars are there and it says connected. When opening up internet explorer 8 to go online, I can not get anywhere.
     

    Attached Files:

  5. sharris703

    sharris703 Thread Starter

    Joined:
    Dec 27, 2010
    Messages:
    3
    Called Verizon for a 2nd time. New person with a new solution. He used gotoassist to view my screen and changed some settings (not exactly sure what) so it's working now. Crossing my fingers for long term success!!

    Thanks for your time!
     
  6. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Great.Glad you got it fixed.Might be a good idea to find out what setting were tweeked,so if it happens again,they could be checked.
    You can mark your thread "solved"using button at top left.
     
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