1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

New laptop won't play CDs or DVDs, File Explorer freezes

Discussion in 'Hardware' started by kellie77, May 14, 2018.

Thread Status:
Not open for further replies.
  1. kellie77

    kellie77 Thread Starter

    Joined:
    May 14, 2018
    Messages:
    1
    Got a brand new HP 15-F272 (I gather that's the model name). Decent laptop, but the integral disc drive won't play CDs or DVDs. When I put a CD in, it will start playing the first song, but after 26 seconds it stops, and then the drive shuts down after a few minutes of sitting there whirring, and it won't do anything after that; the window goes faded gray and it says "Not Responding". I tried two different media players, and both do the same thing. I tried a DVD instead and it will play the opening titles and the menu, but when you start playing the film itself, every few minutes it stops and jumps ahead like it's fast-forwarding. The sound cuts out and you see random frames from every 15 seconds until it stop again a minute or two ahead of where you were watching.
    And then in either case when you go to File Explorer to open something else afterward you find the window faded and saying "Not Responding", which won't stop until you restart the laptop (at least I never tried waiting more than ten minutes to see if it cleared up). Is this a software or a hardware problem? I tried to get ahold of HP tech support but they don't seem to make it very easy to actually do that.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    77,825
    First Name:
    Frank
    You appear to have a HP 15-f272wm Notebook PC.
    What's the exact serial number(S/N) on yours?

    These sections may be helpful to you:
    Troubleshooting - CD, DVD or Blu-ray, then select appropriate topic
    Troubleshooting - Video or Media Player, then select appropriate topic

    --------------------------------------------------------------
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1210215

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice