New laptop won't play CDs or DVDs, File Explorer freezes

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kellie77

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May 14, 2018
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Got a brand new HP 15-F272 (I gather that's the model name). Decent laptop, but the integral disc drive won't play CDs or DVDs. When I put a CD in, it will start playing the first song, but after 26 seconds it stops, and then the drive shuts down after a few minutes of sitting there whirring, and it won't do anything after that; the window goes faded gray and it says "Not Responding". I tried two different media players, and both do the same thing. I tried a DVD instead and it will play the opening titles and the menu, but when you start playing the film itself, every few minutes it stops and jumps ahead like it's fast-forwarding. The sound cuts out and you see random frames from every 15 seconds until it stop again a minute or two ahead of where you were watching.
And then in either case when you go to File Explorer to open something else afterward you find the window faded and saying "Not Responding", which won't stop until you restart the laptop (at least I never tried waiting more than ten minutes to see if it cleared up). Is this a software or a hardware problem? I tried to get ahold of HP tech support but they don't seem to make it very easy to actually do that.
 

flavallee

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Joined
May 12, 2002
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Frank
You appear to have a HP 15-f272wm Notebook PC.
What's the exact serial number(S/N) on yours?

These sections may be helpful to you:
Troubleshooting - CD, DVD or Blu-ray, then select appropriate topic
Troubleshooting - Video or Media Player, then select appropriate topic

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