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New laptop wont stop crashing!!

Discussion in 'Hardware' started by DTNA, Feb 14, 2013.

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  1. DTNA

    DTNA Thread Starter

    Joined:
    Feb 14, 2013
    Messages:
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    Okay this is the first time i've posted on a forum but I can't stand this problem I've been having.

    I bought a new laptop not too long ago for gaming and music production. After installing black ops 2 and trying to play the story the computer crashed and i got a blue screen an the only way to resolve this was to pull out the battery. This also happened whilst playing online. Eventually I got fed up and thought it may have been something to do with not installing it properly. So i decided to factory restore the laptop to start fresh. I installed the game again and got the same crash. (I also had to put the settings on the lowest possible for it to play well as well) I updated everything e.g. BIOS, Video cards, Service pack, Everything. I still got this crash. About a month later I decided to run to midi controllers at the same time in different programs and I got a blue screen similar to the gaming problem and it was saying bad pool error. Soo i'm almost certain that this is a hardware problem but i dont understand how as this was a brand new and expensive laptop and i'm not eager to be spending lots on new hardware to fix this.

    Here are my specs:

    Operating System: Windows 7 Home Premium 64-bit
    System Model: HP Pavilion dv7 Notebook PC
    BIOS: InsydeH2O Version 03.60.48F.1B
    Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs)
    Memory: 8192MB RAM
    DirectX Version: DirectX 11

    Name: Intel(R) HD Graphics Family

    Also running an AMD Radeon (TM) HD 7690M XT (but this is only listed on the device manager and not when im in the dxdiag)

    Thanks for taking the time to read this.
     
  2. kanaitpro

    kanaitpro Account Closed

    Joined:
    Feb 13, 2013
    Messages:
    493
    i would definitely call tech support on this one, the warranty should cover hardware if it's not too late. on the troubleshooting side, other than the game and the midi controllers, has the problem showed anywhere else? maybe when running other games or anything? right click on computer and hit manage. when the window opens, click the plus sign by event viewer and the one by windows and click on system. if you right click on system and choose create custom log, you can check the boxes by critical, error, and warning to get rid of the junk. call it sys logs and then click the plus sign by custom logs and click on it and look for the error messages and copy the text into bing and see what happens. but you may want to call tech support anyway to see if there are any known issues on this laptop.
     
  3. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,930
    First Name:
    Ron
    To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

    Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
     
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