Since my last automated Mcafee update I am experiencing a cyclical and repetitive DOS window (saUpd.exe) that opens on my screen regardless of what I might be working on. Contact with Mcafee resulted in a sales pitch for a $180 tech agreement. Is anyone familiar with this issue or has experienced it? I have a current HJT log file if this would be halpful. I run McAfee, CCleaner, ATF Cleaner routinely. Thanx to anyone who might be able to help.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 2.00GHz, x86 Family 6 Model 13 Stepping 6
Processor Count: 1
RAM: 1023 Mb
Graphics Card: ATI MOBILITY RADEON 9600 PRO TURBO, 128 Mb
Hard Drives: C: Total - 34506 MB, Free - 7329 MB;
Motherboard: Dell Computer Corporation, 0D5689
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
The issue is that while in an application, something as simple as solitare or on the net looking at random site the cursor "stalls" and becomes highly unresponsive, almost having a mind of its own; then returns to 'normal' response
Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 1:25:28 AM, on 1/16/2012 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal
After restarting, when the small "System Configuration Utility" window appears, ignore the message. Put a check mark in that window, then click OK.
=================================================================== Uninstall Windows Desktop Search. It's a system resource hog.
=================================================================== McAfee isn't the best choice for a slow computer. I would first uninstall it through "Add or Remove Programs", then run the McAfee Consumer Product Removal Tool.
If you don't mind paying for an antivirus, I would go with ESET NOD32 or ESET Smart Security.
Or, there's the free Microsoft Security Essentials.
Thank you. I have unchecked "startups" as suggested, but am having trouble finding 'desktop search' to uninstall (not listed under Remove software???). I pay for McAfee and will look into replacing but may like to hang on to until subscription ends. Also since unchecking startups and restarting computer it has slowed to a crawl accessing internet and waiting for pages to load????
I found 'desktop search' on the startup tab under msconfig and unchecked it there; then restarted machine. There is one extra startup I unchecked but don't think it would have impact and that was "timeoutmonitor" for Acronis which I only use periodically. Following is list requested
Acrobat.com
Acrobat.com
Acronis True Image Home
Adobe AIR
Adobe AIR
Adobe Flash Player 11 ActiveX
Adobe Photoshop Elements 3.0
Adobe Reader 9.3
Adobe® Photoshop® Album Starter Edition 3.2
Alohabob PC Relocator Ultra Control
ALPS Touch Pad Driver
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Banctec Service Agreement
Broadcom Advanced Control Suite
Business Complete Care Services Agreement
CCleaner
CDDRV_Installer
Compatibility Pack for the 2007 Office system
Conexant D480 MDC V.92 Modem
CorelDRAW Design Collection - 2
CorelDRAW Design Collection - 3
CorelDRAW Graphics Suite 12
CorelDRAW Graphics Suite X3
CorelDRAW Graphics Suite X3
Coupon Printer for Windows
Dell Bluetooth Software
Dell Driver Reset Tool
Dell Media Experience
Dell Media Experience Update
Dell Photo AIO Printer 922
Dell Picture Studio v3.0
Dell Support
Dell Wireless WLAN Card
Digital Line Detect
DRAWings® Embroidery Effect
EN
FacetWin
FontNav
Google Earth
Google Update Helper
HighMAT Extension to Microsoft Windows XP CD Writing Wizard
HiJackThis
Hotfix for Microsoft .NET Framework 3.0 (KB932471)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
HP Color LaserJet 3700
hp officejet k series
HP Product Detection
Icon Restore 1.0
Internet Explorer Default Page
interneTIFF 6.2-FREE (IE Browser)
Ipswitch WS_FTP Professional 2007
J2SE Runtime Environment 5.0 Update 6
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro Studio GDI+ Patch
Jasc Paint Shop Pro Studio, Dell Editon
Jasc Paint Shop Pro Studio.01 , Dell Edition Patch
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 20
Java(TM) 6 Update 3
KhalInstallWrapper
Learn2 Player (Uninstall Only)
Linksys EasyLink Advisor
Linksys EasyLink Advisor
Logitech SetPoint
Malwarebytes' Anti-Malware
Maxtor Manager
McAfee Total Protection
Media Player Codec Pack 3.9.9
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft National Language Support Downlevel APIs
Microsoft Office Basic Edition 2003
Microsoft Office File Validation Add-In
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Modem Helper
MSXML 4.0 SP2 (KB925672)
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MSXML 6.0 Parser (KB933579)
Musicmatch for Windows Media Player
Musicmatch® Jukebox
NetWaiting
OGA Notifier 2.0.0048.0
Photo Click
PowerDVD 5.1
QuickSet
QuickTime
RealNetworks - Microsoft Visual C++ 2008 Runtime
RealPlayer
RealUpgrade 1.1
Revo Uninstaller Pro 2.2.3
Samsung Converter
Samsung Master
Samsung USB Driver
Search Toolbar
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Shrew Soft VPN Client
Sonic DLA
Sonic RecordNow!
Sonic Update Manager
Spelling Dictionaries Support For Adobe Reader 9
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB971180)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update Manager
VBA
ViewStation
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WebEx Support Manager for Internet Explorer
Windows Genuine Advantage v1.3.0254.0
Windows Imaging Component
Windows Internet Explorer 8
Windows Live ID Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows Media Player 11
Windows Presentation Foundation
Windows Rights Management Client Backwards Compatibility SP2
Windows Rights Management Client with Service Pack 2
Windows XP Service Pack 3
Personally, with Acronis, I only keep TrueImageMonitor.exe in my Startup directory.
Looks like Windows Desktop Search isn't on your computer anymore. The normal processes it usually generates are not in your log. I think you only had leftovers from the program. Other than the location where you found it, you might also have a folder for it in C:\Program Files\Windows Desktop Search\.
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