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New Modem Installation

Discussion in 'Windows XP' started by NormanMcMillan, Dec 6, 2001.

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  1. NormanMcMillan

    NormanMcMillan Thread Starter

    Joined:
    Oct 4, 2001
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    I have trouble with my new modem. It installs correctly but when I try to get my e-mail or the internet I get a message that the modem is disconnected. I have checked in modems which show Icons for my old and new modems. On checking properties on both Icons I get the following results: Old modem connected to COMM3 new modem connected to COMM4. I used the same PCI slot as I had the old modem in. How do I go about installing the new modem to access my e-mail and the net. My OS system is Windows XP home edition.

    Regards
    Norman McMillan
    e-mail: [email protected]
     
  2. $teve

    $teve

    Joined:
    Oct 9, 2001
    Messages:
    9,396
    hmmmm! did you by any chance install the new before un-installing the old?
    you may have to un-install both,re-boot and let windows find your new modem.
     
  3. NormanMcMillan

    NormanMcMillan Thread Starter

    Joined:
    Oct 4, 2001
    Messages:
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    Thank you
    You are quite correct "I did not uninstall my old Modem software before I fitted and tried the new one". I will try as you say and see if that does the trick. Once again thank you for your swift reply.
    Regards
    Norman
     
  4. $teve

    $teve

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    Messages:
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    no problem norman,ive done the same thing myself.......post back with your results.;)
     
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