New PC - Windows 7 - Blue Screen of Death

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AFAS00

Thread Starter
Joined
Feb 4, 2015
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3
Hi,


I need urgent help with my new "Lenovo ThinkPad X140e" laptop. The OS is "Windows 7 Professional". Recently, my laptop crashed and I received the "Blue Screen of Death" when I attempted to start. Launching in "Safe Mode" also failed. I attempted to repair Windows 7, but this also failed. As a final attempt, I attempted to "Restore" my laptop. This worked, and was able to successfully access my Desktop. However, all of the "System" Files / Applications appear to be missing. Additionally, the MS/Office 2010 Professional I purchased does not launch. When I "Restart" in "Safe Mode", all of the missing files/applications show up, but I am unable to launch.


I don't know what actually happened, but I would like to fix the issues. Part of the issue may be Corrupted "User Account", but I am not certain. Please Help...






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Allan
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May 24, 2003
Messages
15,080
Did you use System Restore or a built-in factory restore ? If you aren't sure please tell us how you started the restore process.
 

plodr

Liz
Joined
Jun 27, 2014
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23,713
Sorry, but if this is a new laptop, I'd be returning it. New hardware should not bluescreen and you should not waste time trying to fix it, particularly if it is a hardware problem.
 

AFAS00

Thread Starter
Joined
Feb 4, 2015
Messages
3
Hi,


I used the "System Restore" function built into Windows. However, during the restore process, errors were encountered, and when the system rebooted, the Files / Applications are missing. But they are visible in "Safe Mode", and I was able to launch a couple of them.


I have not tested all of the applications, and unsure if all work in "Safe Mode".


Also, I had contacted MS/Support to assist with an issue relating to Windows Diagnostic Tool - Network Adaptor since it suddenly stopped working. The support person started a scan of my laptop, and I had to step away for awhile. When I returned, the BSOD came up and laptop would not restart until the Windows 7 "Restore" function was complete.
 

AFAS00

Thread Starter
Joined
Feb 4, 2015
Messages
3
Hi, I attempted the above recommendation, but still no success. I am unsure what "software" to use and attempt to recover the files / applications.


Also, still wondering if my "User Account" is corrupted, and a new account needs to be set-up??
 
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