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Discussion in 'Virus & Other Malware Removal' started by seven777, Mar 31, 2004.

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  1. seven777

    seven777 Thread Starter

    Joined:
    Mar 28, 2004
    Messages:
    22
    Well, just when you think it's working great (and it is, I must say thanks again for everyone's help) but when I go to shut off my computer, I have windows that say:

    Explorer has caused error in <unknown>

    then a pattern, close the box and the next is the same only Ddhlelp caused the error, then Rnaapp

    Then there was a power meter error and it froze up.

    What can I do for that?
     
  2. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    It may not be a "security" problem, and in any case you should always post a current Scanlog when asking for help with that kind of issue. With this post we don't even know your operating system unless we have been following your other problems.
     
  3. seven777

    seven777 Thread Starter

    Joined:
    Mar 28, 2004
    Messages:
    22
    Sorry about that, I forgot to post the log:

    Logfile of HijackThis v1.97.7
    Scan saved at 8:53:41 PM, on 4/2/2004
    Platform: Windows ME (Win9x 4.90.3000)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\SYSTEM\KERNEL32.DLL
    C:\WINDOWS\SYSTEM\MSGSRV32.EXE
    C:\WINDOWS\SYSTEM\MPREXE.EXE
    C:\WINDOWS\SYSTEM\AOLFIX.EXE
    C:\WINDOWS\SYSTEM\MSTASK.EXE
    C:\PROGRAM FILES\NETWORK ASSOCIATES\VIRUSSCAN\AVSYNMGR.EXE
    C:\WINDOWS\SYSTEM\HIDSERV.EXE
    C:\WINDOWS\SYSTEM\MSGLOOP.EXE
    C:\WINDOWS\SYSTEM\MSG32.EXE
    C:\WINDOWS\SYSTEM\mmtask.tsk
    C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
    C:\PROGRAM FILES\NETWORK ASSOCIATES\VIRUSSCAN\VSSTAT.EXE
    C:\WINDOWS\EXPLORER.EXE
    C:\PROGRAM FILES\NETWORK ASSOCIATES\VIRUSSCAN\VSHWIN32.EXE
    C:\PROGRAM FILES\NETWORK ASSOCIATES\VIRUSSCAN\AVCONSOL.EXE
    C:\PROGRAM FILES\COMMON FILES\REAL\UPDATE_OB\REALSCHED.EXE
    C:\WINDOWS\LOADQM.EXE
    C:\WINDOWS\TASKMON.EXE
    C:\WINDOWS\SYSTEM\SYSTRAY.EXE
    C:\WINDOWS\SYSTEM\HPSYSDRV.EXE
    C:\WINDOWS\SYSTEM\WMIEXE.EXE
    C:\WINDOWS\SYSTEM\DDHELP.EXE
    C:\WINDOWS\RUNDLL32.EXE
    C:\WINDOWS\SYSTEM\RNAAPP.EXE
    C:\WINDOWS\SYSTEM\TAPISRV.EXE
    C:\WINDOWS\SYSTEM\STIMON.EXE
    C:\WINDOWS\SYSTEM\WBEM\WINMGMT.EXE
    C:\WINDOWS\SYSTEM\SPOOL32.EXE
    C:\WINDOWS\SYSTEM\HPFSTSC0.EXE
    C:\WINDOWS\SYSTEM\HPZSTATX.EXE
    C:\WINDOWS\SYSTEM\PSTORES.EXE
    C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE
    C:\MY DOCUMENTS\CDS\HIJACKTHIS.EXE

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://espn.go.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msn.de/
    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\PROGRAM FILES\ADOBE\ACROBAT 5.0\READER\ACTIVEX\ACROIEHELPER.OCX
    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [LoadQM] loadqm.exe
    O4 - HKLM\..\Run: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\Run: [ScanRegistry] c:\windows\scanregw.exe /autorun
    O4 - HKLM\..\Run: [TaskMonitor] c:\windows\taskmon.exe
    O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
    O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
    O4 - HKLM\..\Run: [PCHealth] c:\windows\PCHealth\Support\PCHSchd.exe -s
    O4 - HKLM\..\Run: [HPScanPatch] C:\WINDOWS\SYSTEM\HPScanFix.exe
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE c:\windows\SYSTEM\NvCpl.dll,NvStartup
    O4 - HKLM\..\RunServices: [Hidserv] Hidserv.exe run
    O4 - HKLM\..\RunServices: [AolFix] C:\windows\system\AolFix.exe
    O4 - HKLM\..\RunServices: [LoadPowerProfile] Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
    O4 - HKLM\..\RunServices: [SchedulingAgent] mstask.exe
    O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
    O4 - HKLM\..\RunServices: [McAfeeVirusScanService] C:\Program Files\Network Associates\VirusScan\AVSYNMGR.EXE
    O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
    O4 - Startup: PowerReg Scheduler.exe
    O8 - Extra context menu item: Blubster Support - file://C:\Program Files\BlubsterSupport\System\Temp\blubstershop_script0.htm
    O9 - Extra button: Guide (HKLM)
    O9 - Extra button: PeoplePC (HKLM)
    O9 - Extra button: Wallet (HKLM)
    O9 - Extra button: AIM (HKLM)
    O12 - Plugin for .spop: C:\PROGRA~1\INTERN~1\Plugins\NPDocBox.dll
    O12 - Plugin for .mov: C:\PROGRA~1\INTERN~1\PLUGINS\npqtplugin.dll
    O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {CD17FAAA-17B4-4736-AAEF-436EDC304C8C} (ContentAuditX Control) - http://a840.g.akamai.net/7/840/5805...ch.com/audit/includes/ContentAuditControl.cab
    O16 - DPF: {8D37126F-C08C-11D4-A248-005056BF3741} (plug Class) -
    O16 - DPF: {3D36A2F9-2205-484b-87CA-2F090985C00E} (nsBrowserConfig Class 2) -
    O16 - DPF: {F7DC2A2E-FC34-11D3-B1D9-00A0C99B41BB} (Zoom Class) -
    O16 - DPF: {D27CDB70-AE6D-11cf-96B8-444553540000} (Macromedia Flash Factory Object) -
    O16 - DPF: {DC054EBF-3C6F-4d29-87AB-84344BD3DA2B} (Remote Loading Module) -
    O16 - DPF: {DC187740-46A9-11D5-A815-00B0D0428C0C} - http://tmaster.superb.net/tm2002oneclick/setup.cab
    O16 - DPF: {6A060448-60F9-11D5-A6CD-0002B31F7455} (ExentInf Class) - http://us.games2.yimg.com/download.games.yahoo.com/games/play/client/exentctl_0_0_0_0.ocx
    O16 - DPF: {4AD7DA15-AB2F-4C91-BEF5-3876DA4A2CCC} - http://www.cambridgesoft.com/plugins/activex/install/NetInstall.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37966.6955208333
    O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
    O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
    O16 - DPF: {75D1F3B2-2A21-11D7-97B9-0010DC2A6243} (SecureLogin.SecureControl) - http://secure2.comned.com/signuptemplates/ActiveSecurity.cab
    O16 - DPF: {072D3F2E-5FB6-11D3-B461-00C04FA35A21} (CFForm Runtime) - http://www.refurbdepot.com/CFIDE/classes/CFJava.cab
    O16 - DPF: {AD7FAFB0-16D6-40C3-AF27-585D6E6453FD} - http://dload.ipbill.com/del/loader.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003120501/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
    O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
    O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
    O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://207.188.7.150/12189c7bbfbf964fb802/netzip/RdxIE601.cab
    O16 - DPF: {9AA73F41-EC64-489E-9A73-9CD52E528BC4} (ZoneAxRcMgr Class) - http://messenger.zone.msn.com/binary/ZAxRcMgr.cab
    O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab
    O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/games/clients/y/at0_x.cab
    O16 - DPF: Yahoo! Literati - http://download.games.yahoo.com/games/clients/y/tt2_x.cab
    O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/popcap/zuma/popcaploader_v5.cab
     
  4. winchester73

    winchester73

    Joined:
    Aug 18, 2003
    Messages:
    2,438
  5. Rollin' Rog

    Rollin' Rog

    Joined:
    Dec 9, 2000
    Messages:
    45,855
    ddhelp is a "direct draw" DirectX file. It's possible you are having Video driver problems and they may need to be reinstalled.

    But to rule out anything in the "Startup" profile, try a "clean boot" following directions here:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;Q267288

    If no error with the "clean boot", then you have to selectively troubleshoot to isolate the problem.

    Also you can test the Display drivers by using the option to load a Standard VGA driver by selecting the Advanced tab in msconfig and then check the option to load VGA drivers. This will have to be unchecked to return to normal.

    See also...

    http://support.microsoft.com/default.aspx?scid=kb;en-us;Q273746
     
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