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New provider -unable to connect with them

Discussion in 'Networking' started by shadowhawke, Apr 17, 2015.

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  1. shadowhawke

    shadowhawke Thread Starter

    Joined:
    Apr 17, 2015
    Messages:
    1
    Feeling really frustrated right now. :( We changed internet providers and I can not connect to the internet through them. The service man told me it is an issue with my computer not them since everyone else in the house can access the network then left. I can still connect through my old network. I disabled firewalls and antivirus and still no connection. I'm not a savvy computer person and I don't want to just go changing things and totally screw things up. We even called the new provide and they walked us through a few (what they thought would be fixes) but nothing changed.. Can someone please point me in the right direction?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,355
    First Name:
    Wayne
    can you provide more info
    1) Can anyone else in the house use the system OK NOW ( dont understand the "then left")
    2) What is the old network - have you got two broadband services?

    can we have details of the way its setup and some make and models of modems / routers ?

    post an ipconfig /all from the non-connecting PC
    and an ipconfig /all from a working PC _ make sure we know which is which

    ------------------------------------------------------------------------
    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

    For windows version, XP, Vista, W7
    Hold the Windows key and press R

    Now type CMD

    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------
     
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