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New Router keeps dropping internet

Discussion in 'Networking' started by itr1197, Feb 26, 2013.

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  1. itr1197

    itr1197 Thread Starter

    Joined:
    Feb 26, 2013
    Messages:
    3
    So I have purchased, the Asus RT-n66u twice, the Linksys ea4500, and the ea3500. With all 3 of these [COLOR=blue !important][COLOR=blue !important]routers[/COLOR][/COLOR] I am able to set them up just fine the internet works fine, and then come the connection drops. It doesnt matter if I'm wired or wireless, the internet connection will not be stable for more than 5-10 mins a time. I called ASUS tech support and thier stumped too. Firmware is not a factor as Ive updated them for all 3 routers. I'm using a ping monitor to see how much it drops. In the last 40 mins it dropped 12 times with a wired connection and typically takes 45-90 secs to come back up.

    The interesting thing is that my current router a Linksys E2000 is working just fine and is routing 12 wireless devices with no loss of connectivity. I wanted to upgrade to a router with a longer range, but out of the 3 I tried so far none work. So I'm ruling out that its an issue with my ISP or the [COLOR=blue !important][COLOR=blue !important]Arris[/COLOR][/COLOR] modem that came with comcast becuase thats been up for weeks. What am I missing?

    My ISP is comcast.

    Thanks
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    77,930
    First Name:
    Terry
    For a connection directly to the modem and for a connection to one of the routers giving a problem (tell us which is which if it is not obvious) ...

    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following command:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. itr1197

    itr1197 Thread Starter

    Joined:
    Feb 26, 2013
    Messages:
    3
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Bhavin>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Bhavin-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    Ethernet adapter Local Area Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6250
    Physical Address. . . . . . . . . : 64-D4-DA-10-A4-8C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection 3:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 00-23-15-60-22-75
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
    Physical Address. . . . . . . . . : 00-23-15-60-22-74
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Ethernet adapter Local Area Connection:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 Family PCI-E Gigabi
    t Ethernet Controller
    Physical Address. . . . . . . . . : 00-24-54-DD-90-52
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.17(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Tuesday, February 26, 2013 2:59:31 PM
    Lease Expires . . . . . . . . . . : Thursday, February 28, 2013 10:52:10 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 192.168.1.1
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Tunnel adapter isatap.hsd1.il.comcast.net.:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{42C2D310-4428-4E0B-9B13-727DB6AFB36A}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{DF48DFB3-742E-4F99-8B33-8AA4654EB802}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{825B1393-EFD8-4D9C-866F-956EC6B64508}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:106f:3ac8:cd6b:af64(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::106f:3ac8:cd6b:af64%17(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\Bhavin>
     
  4. itr1197

    itr1197 Thread Starter

    Joined:
    Feb 26, 2013
    Messages:
    3
    Now this is what it looks like with the working E2000 router. Also to answer your question, it works fine when directly plugged into the modem.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Bhavin>ipconfig/all
    Windows IP Configuration
    Host Name . . . . . . . . . . . . : Bhavin-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Unknown
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.
    Ethernet adapter Local Area Connection 2:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) WiMAX 6250
    Physical Address. . . . . . . . . : 64-D4-DA-10-A4-8C
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection 3:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter #
    2
    Physical Address. . . . . . . . . : 00-23-15-60-22-75
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Wireless LAN adapter Wireless Network Connection:
    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6250 AGN
    Physical Address. . . . . . . . . : 00-23-15-60-22-74
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv4 Address. . . . . . . . . . . : 192.168.1.105(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : Wednesday, February 27, 2013 11:04:54 AM
    Lease Expires . . . . . . . . . . : Thursday, February 28, 2013 11:04:54 AM
    Default Gateway . . . . . . . . . : 192.168.1.1
    DHCP Server . . . . . . . . . . . : 192.168.1.1
    DNS Servers . . . . . . . . . . . : 75.75.75.75
    75.75.76.76
    NetBIOS over Tcpip. . . . . . . . : Enabled
    Ethernet adapter Local Area Connection:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8059 Family PCI-E Gigabi
    t Ethernet Controller
    Physical Address. . . . . . . . . : 00-24-54-DD-90-52
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.hsd1.il.comcast.net.:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : hsd1.il.comcast.net.
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{42C2D310-4428-4E0B-9B13-727DB6AFB36A}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{DF48DFB3-742E-4F99-8B33-8AA4654EB802}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter isatap.{825B1393-EFD8-4D9C-866F-956EC6B64508}:
    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Tunnel adapter Local Area Connection* 11:
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:953c:18a7:1b71:3f57:fe96(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::18a7:1b71:3f57:fe96%17(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled
    C:\Users\Bhavin>
    C:\Users\Bhavin>
     
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