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New software created "Unknown Device"

Discussion in 'All Other Software' started by alphamorph, Dec 26, 2010.

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  1. alphamorph

    alphamorph Thread Starter

    Joined:
    Dec 26, 2010
    Messages:
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    Hi, I'm new to the forum.

    I downloaded Avast! 5.0 today. While completing installation, a window popped indicating that my system recognized new hardware and required a driver. I cancelled out of it; continued with installation and completed serial number installation.
    On rebooting, the system again recognized new hardware and wanted the drivers.
    An annoyance, so I went into device manager and saw that I now had an "unknown device" listing. When I sought more details, it listed the device under Device Instance Id as ROOT\LEGACY_AVAST!_ANTIVIRUS\0000

    How do I remove this "Device" and could there be consequences for doing so?

    Thanks,
    Al
     
  2. daz1

    daz1 Banned

    Joined:
    Nov 4, 2006
    Messages:
    2,664
    think its scanner driver so you should not have cancelled out of it , if you reinstall avast it should give you an option to repair if not just reinstall it
     
  3. alphamorph

    alphamorph Thread Starter

    Joined:
    Dec 26, 2010
    Messages:
    10
    Thank you for replying to my help request.
    Like everyone with a problem, I couldn't wait for a reply and felt that I had to do something immediately. This is usually the wrong thing to do but in this case, I chose to restore to the previous day. All issues immediately disappeared and I was left at the point of reinstalling the Avast! again. But before risking a repeat of the problem, I called Avast! and found that they use IYogi as their support unit. What incredibly excellent service! The guy was absolutely masterful and searched through my entire registry discovering all kinds of left over crap that was corrupting my new installation. It took about 90 minutes but the problem was solved.
    He ended the call by wishing me good karma and I admit that ever since, I've been feeling pretty good.
     
  4. hewee

    hewee

    Joined:
    Oct 26, 2001
    Messages:
    57,791
    You can just go to the add/remove and click Avast and your get option to repair.

    You could of posted here and got help for free and not paid "IYogi" for help.
     
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