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Solved New to W10 and something running in background

Discussion in 'Windows 10' started by djkwik66, Jan 25, 2019.

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  1. djkwik66

    djkwik66 Thread Starter

    Joined:
    May 14, 2011
    Messages:
    56
    My old Dell Latitude 430 finally bit the big byte and died. I have a new(er) laptop with W10 and got it mostly set up the way I want it. It worked great the first day, but now when I use TFC by Oldtimer (recommended by this forum for my old laptop), it is finding temporary internet files that just will not go away. They did the first day and they stayed gone, but today, something is running constantly in the background and there are files that keep reappearing immediately after running TFC. I don't like that it wasn't doing that on day one but now it is. Can you help me figure out what is running in the background and why I can't get rid of those Temp files now? Any help would be greatly appreciated...I am SO not into being forced to use W10...I already hate it.

    Here is the Sysinfo:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 8063 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
    Hard Drives: C: 118 GB (75 GB Free);
    Motherboard: Dell Inc., 0F0C2R
    Antivirus: Windows Defender, Enabled and Updated
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    There is no evidence of Malware here. I have asked for your post to be moved to another forum.

    Do NOT use TFC by Old Timer on Windows 10
    It is not suitable see here from the site for TFC
    http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/
    In fact Windows 10 does NOT need any third party maintenance tools and if you use them, be that CCleaner or any defrag programs and especially any system maintenance registry cleaners and of the type - make it go faster programs, you will ruin the operating system - sooner or later.

    STAY with Defender the included AV. It is free totally compatible with 10 and all updates to 10. - 100% of the time.

    For most people, using sensible browsing and exercising good care as to what links you open Defender is adequate. It is rated highly in recent tests.
    NO AV will protect you from the inherent risk in Torrents etc., and the browsing and opening of links on what are clearly sites of doubtful reliability.
     
    Last edited: Jan 25, 2019
  3. djkwik66

    djkwik66 Thread Starter

    Joined:
    May 14, 2011
    Messages:
    56
    Thanks. I uninstalled TFC. Then yesterday I open the lid on this laptop to have an error page...windows wouldn't load...couldn't even boot into safe mode. I did a restore Windows to original settings and that finally did the trick. Now I am stuck with Windows Update on this thing. Everything is SO different on 10 than it was on 7. I see a list of 13 updates, all but two show "waiting to be installed". One shows downloading (but refuses to download...note on that next) and one is stuck on "waiting to download"

    The "downloading" update that never seems to finish is Update for Windows 10 Version 1511 for x64-based Systems (KB4480730). I've run the Update Troubleshooter and it claims it fixed an error, but changes nothing. I googled that and found a update catalog and ran a search on that update and apparently it doesn't even exist (???!) I did a manual restart and got a screen showing windows update was configuring my computer, do not turn off. When it was all done and fully restarted, I went back into Windows Update only to find that again, nothing has changed whatsoever. Why won't any of these updates install? Do you have any advice that differs from that which I have already tried?
     
  4. lunarlander

    lunarlander

    Joined:
    Sep 21, 2007
    Messages:
    11,821
    If you are running Win 10 v1511, it dates back to 2015. The latest version is v 1809. New versions are released approximately every half year. Go download the MS Media Creation Tool. It will generate a DVD or USB memory stick. Boot with that and delete the C partition and install. Of course you need to back up your data first.
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
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    Messages:
    23,240
    I would not recommend that route at this time - it may be the way to go, but there is more examination to be done first
    If you wish my assistance please do the following

    1. go here please
    https://www.bleepingcomputer.com/download/minitoolbox/
    run mini toolbox
    right click icon and run as admin
    Click to check ONLY- last 10 event viewer and installed programs
    click GO
    send please the results from the notepad file that is placed on the desktop
    On the notepad click edit
    select all
    edit copy
    and paste to reply

    2. 4. Please send me a system information file
    Go run and type
    msinfo32
    when the system information window opens click the file tab
    click export
    a window will open - name the file whatever you wish
    leave the type as is - text file
    and save to your desktop
    Please attach the file to your reply using the upload a file button on the reply panel
    To open run you press windows key +R
     
  6. djkwik66

    djkwik66 Thread Starter

    Joined:
    May 14, 2011
    Messages:
    56
    One other note. I was running HostsExpert and MVPhost files on my W7, so I did the same thing on this W10. Since I did the reset to factory settings, that is gone. Is it safe to use host files on 10?

    So here is the mini toolbox logue (msinfo32 file attached as instructed):

    MiniToolBox by Farbar Version: 17-06-2016
    Ran by NOTEBOOK II (administrator) on 16-02-2019 at 09:47:17
    Running from "C:\Users\NOTEBOOK II\Downloads"
    Microsoft Windows 10 Home (X64)
    Model: Latitude E6230 Manufacturer: Dell Inc.
    Boot Mode: Normal
    ***************************************************************************

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (02/16/2019 05:58:52 AM) (Source: Application Error) (User: )
    Description: Faulting application name: svchost.exe_BITS, version: 10.0.10586.0, time stamp: 0x5632d7ba
    Faulting module name: qmgr.dll, version: 7.8.10586.0, time stamp: 0x5632d5b8
    Exception code: 0xe0424954
    Fault offset: 0x0000000000018671
    Faulting process id: 0x3cc
    Faulting application start time: 0xsvchost.exe_BITS0
    Faulting application path: svchost.exe_BITS1
    Faulting module path: svchost.exe_BITS2
    Report Id: svchost.exe_BITS3
    Faulting package full name: svchost.exe_BITS4
    Faulting package-relative application ID: svchost.exe_BITS5

    Error: (02/15/2019 09:02:14 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-B9SBMH9)
    Description: Activation of app Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147009280 See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Error: (02/15/2019 09:01:01 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-B9SBMH9)
    Description: Activation of app Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147009280 See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Error: (02/15/2019 08:59:24 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-B9SBMH9)
    Description: Activation of app Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2147009280 See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Error: (02/15/2019 08:42:07 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-B9SBMH9)
    Description: Package Microsoft.MicrosoftSolitaireCollection_3.3.9211.0_x64__8wekyb3d8bbwe+App was terminated because it took too long to suspend.

    Error: (02/15/2019 08:03:35 PM) (Source: Microsoft Office 16) (User: )
    Description: Office Subscription licensing exception: Error Code: 0x305; CorrelationId: {2D4B7C7F-30A9-4399-9A35-AB9BF3AE9467}

    Error: (02/15/2019 05:22:50 PM) (Source: Application Error) (User: )
    Description: Faulting application name: SkypeHost.exe, version: 10.0.0.355, time stamp: 0x561ce698
    Faulting module name: SkypeBackgroundTasks.dll, version: 0.0.0.0, time stamp: 0x561ce64b
    Exception code: 0xc0000005
    Fault offset: 0x0000ca79
    Faulting process id: 0x850
    Faulting application start time: 0xSkypeHost.exe0
    Faulting application path: SkypeHost.exe1
    Faulting module path: SkypeHost.exe2
    Report Id: SkypeHost.exe3
    Faulting package full name: SkypeHost.exe4
    Faulting package-relative application ID: SkypeHost.exe5

    Error: (02/15/2019 05:19:31 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-B9SBMH9)
    Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Error: (02/15/2019 06:45:21 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-B9SBMH9)
    Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Error: (02/15/2019 06:40:16 AM) (Source: Microsoft-Windows-Immersive-Shell) (User: DESKTOP-B9SBMH9)
    Description: Activation of app Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App failed with error: -2147024770 See the Microsoft-Windows-TWinUI/Operational log for additional information.


    System errors:
    =============
    Error: (02/16/2019 06:05:20 AM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the DoSvc service.

    Error: (02/16/2019 06:04:50 AM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the BITS service.

    Error: (02/16/2019 06:04:20 AM) (Source: Service Control Manager) (User: )
    Description: The Group Policy Client service failed to start due to the following error:
    %%1053 = The service did not respond to the start or control request in a timely fashion.


    Error: (02/16/2019 06:04:20 AM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the gpsvc service.

    Error: (02/16/2019 06:03:50 AM) (Source: Service Control Manager) (User: )
    Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Appinfo service.

    Error: (02/16/2019 06:03:24 AM) (Source: Service Control Manager) (User: )
    Description: The Windows Modules Installer service terminated with the following error:
    %%32 = The process cannot access the file because it is being used by another process.


    Error: (02/16/2019 06:03:14 AM) (Source: Service Control Manager) (User: )
    Description: The User Data Access_26284 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

    Error: (02/16/2019 06:03:14 AM) (Source: Service Control Manager) (User: )
    Description: The User Data Storage_26284 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

    Error: (02/16/2019 06:03:14 AM) (Source: Service Control Manager) (User: )
    Description: The Contact Data_26284 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

    Error: (02/16/2019 06:03:14 AM) (Source: Service Control Manager) (User: )
    Description: The Sync Host_26284 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.


    Microsoft Office Sessions:
    =========================
    Error: (02/16/2019 05:58:52 AM) (Source: Application Error)(User: )
    Description: svchost.exe_BITS10.0.10586.05632d7baqmgr.dll7.8.10586.05632d5b8e042495400000000000186713cc01d4c52714faec6aC:\WINDOWS\system32\svchost.exec:\windows\system32\qmgr.dll2c191db5-142c-4a40-b255-5e6db11178e3

    Error: (02/15/2019 09:02:14 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-B9SBMH9)
    Description: Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147009280

    Error: (02/15/2019 09:01:01 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-B9SBMH9)
    Description: Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147009280

    Error: (02/15/2019 08:59:24 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-B9SBMH9)
    Description: Microsoft.Messaging_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2147009280

    Error: (02/15/2019 08:42:07 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-B9SBMH9)
    Description: Microsoft.MicrosoftSolitaireCollection_3.3.9211.0_x64__8wekyb3d8bbwe+App

    Error: (02/15/2019 08:03:35 PM) (Source: Microsoft Office 16)(User: )
    Description: Office Subscription licensing exception: Error Code: 0x305; CorrelationId: {2D4B7C7F-30A9-4399-9A35-AB9BF3AE9467}

    Error: (02/15/2019 05:22:50 PM) (Source: Application Error)(User: )
    Description: SkypeHost.exe10.0.0.355561ce698SkypeBackgroundTasks.dll0.0.0.0561ce64bc00000050000ca7985001d4c5855ce9afbaC:\Program Files\WindowsApps\Microsoft.Messaging_1.10.22012.0_x86__8wekyb3d8bbwe\SkypeHost.exeC:\Program Files\WindowsApps\Microsoft.Messaging_1.10.22012.0_x86__8wekyb3d8bbwe\SkypeBackgroundTasks.dllcafe4319-81ec-446a-944a-8b97bf33f7b3Microsoft.Messaging_1.10.22012.0_x86__8wekyb3d8bbweppleae38af2e007f4358a809ac99a64a67c1

    Error: (02/15/2019 05:19:31 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-B9SBMH9)
    Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770

    Error: (02/15/2019 06:45:21 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-B9SBMH9)
    Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770

    Error: (02/15/2019 06:40:16 AM) (Source: Microsoft-Windows-Immersive-Shell)(User: DESKTOP-B9SBMH9)
    Description: Microsoft.WindowsPhone_8wekyb3d8bbwe!CompanionApp.App-2147024770


    CodeIntegrity Errors:
    ===================================
    Date: 2019-02-16 06:29:10.671
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

    Date: 2019-02-16 06:28:52.549
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

    Date: 2019-02-15 06:04:04.519
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.

    Date: 2019-02-15 05:55:55.527
    Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\efswrt.dll because the set of per-page image hashes could not be found on the system.


    =========================== Installed Programs ============================

    Dell Touchpad (HKLM\...\{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}) (Version: 10.1207.101.103 - ALPS ELECTRIC CO., LTD.)
    Google Chrome (HKLM-x32\...\Google Chrome) (Version: 72.0.3626.109 - Google Inc.)
    Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.23 - Google Inc.) Hidden
    LibreOffice 5.1.1.3 (HKLM-x32\...\{2F9F0129-3D3D-4F77-8580-C910DD649645}) (Version: 5.1.1.3 - The Document Foundation)
    Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.11231.20174 - Microsoft Corporation)
    Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.002.0107.0008 - Microsoft Corporation)
    Office 16 Click-to-Run Extensibility Component (HKLM-x32\...\{90160000-008C-0000-0000-0000000FF1CE}) (Version: 16.0.11231.20174 - Microsoft Corporation) Hidden
    Office 16 Click-to-Run Extensibility Component 64-bit Registration (HKLM\...\{90160000-00DD-0000-1000-0000000FF1CE}) (Version: 16.0.11231.20174 - Microsoft Corporation) Hidden
    Office 16 Click-to-Run Licensing Component (HKLM\...\{90160000-008F-0000-1000-0000000FF1CE}) (Version: 16.0.11231.20174 - Microsoft Corporation) Hidden
    Office 16 Click-to-Run Localization Component (HKLM-x32\...\{90160000-008C-0409-0000-0000000FF1CE}) (Version: 16.0.11231.20174 - Microsoft Corporation) Hidden
    Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{C99F4AFA-B32C-4063-865C-D7B5CC0A78FB}) (Version: 2.54.0.0 - Microsoft Corporation)
    Windows 7 Games for Windows 10 and 8 (HKLM\...\Win7Games) (Version: 2.0 - http://winaero.com)

    **** End of log ****
     

    Attached Files:

  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    1. There are many aspects of the system that need attention

    2. Not least is the BIOS version which is
    BIOS Version/Date Dell Inc. A08, 12/10/2012
    The latest is
    Version: A20
    and whilst that version itself is not of great importance, there have between A08 and now been some that are of importance to the suitability of the system for Windows 8 and now 10.
    Each one is cumulative so the latest has all the features of the previous ones. Therefore you should go for the A20

    3. HOWEVER before we even start to go down that route and this is likely to be a long job, to get the system working well, there are a couple of points that I need to cover

    A. I would ask for your assurance that you will stay with the topic, otherwise of course, I am simply going to waste time.
    PLEASE do not be offended but it took from 26 Jan until today for you to respond to my first reply.

    I fully appreciate that you may have many commitments, outside of fixing the problem, but weeks between posts will not work in this task.
    Mainly because I cannot keep the job in mind, with such gaps.


    B. I see you have Libre Office installed HOWEVER you also have
    Microsoft Office 365 - en-us (HKLM\...\O365HomePremRetail - en-us) (Version: 16.0.11231.20174 - Microsoft Corporation)
    and it appears there may be a licensing problem with that

    This can be caused by OTHER than the installation is not genuine.

    PLEASE assure me before we start that the Windows 10 is genuine - perhaps updated from 7 AND that the office is genuine
     
  8. djkwik66

    djkwik66 Thread Starter

    Joined:
    May 14, 2011
    Messages:
    56
    I apologize for that gap before response but I am dedicated to clearing this thing up. This was a refurbished laptop that a friend bought as such but didn't ever use so he gave to me. It has both the original and the refurbished Windows 10 product key. I don't know about Office. I don't know if it was even installed. I saw an icon for it and am just so used to having office on my Win7 laptop that died, I opened Word and when it asked for a product key, I don't have one for Office, so I exited the app. I am still learning how to navigate in 10, and I've never used MS Edge, and was forced to learn how to use Chrome at work, so I am also still fighting with that too. I kept my W7 laptop running for over 10 years and I really miss it. I don't use any third part accelerators or cleaners with the exception of using TFC on my old laptop. That is why I come here for advice and instruction on how to solve my issues.
     
  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    I will post the first set of instructions approx. 1600hrs tomorrow.
    In the meantime connect an external drive or if you do not have one a usb flash pen and save any important personal data
    I do not expect you to lose anything, but one never knows.
     
  10. djkwik66

    djkwik66 Thread Starter

    Joined:
    May 14, 2011
    Messages:
    56
    Just curious...I am in Central Standard Time Zone USA. Is that 1600 my time or your time?
     
  11. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    Sorry for not making that clear - 1600 UK time and it is now 2206
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    Go to a cmd prompt with admin rights
    Windows 10: Press and hold (or right-click) the Windows logo button on the taskbar and then select Command Prompt (Admin). Select Yes when the User Account Control box appears.
    The cmd window will then be headed Administrator Command Prompt

    type the cmd
    sfc /scannow

    press enter
    it may take sometime, if it reports all in order, that is job done.
    If it reports errors found and some could not be fixed
    REBOOT
    and run again
    If it still reports some errors could not be fixed
    REBOOT and run once more.

    4. If on the third run some errors could not be fixed it is not going to fix them
    back at the admin cmd prompt type or copy and paste is easier for this cmd

    Dism /Online /Cleanup-Image /RestoreHealth

    that cmd may very well likely hang for sometime at approx. 75%

    If that reports completed successfully - that is good.

    REBOOT and re run the sfc cmd all should now be well with that.

    5. Please post results I do NOT need logs at this stage.

    Please confirm before we proceed AFTER you have done, as this post that you have dealt with the matter I raised in post 9- eg backed up
     
  13. djkwik66

    djkwik66 Thread Starter

    Joined:
    May 14, 2011
    Messages:
    56
    I'm not sure if this means it found no problems or not, but there are only a few lines:
    upload_2019-2-17_10-42-11.png
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    23,240
    you have typed the cmd incorrectly
    it is as I said
    sfc /scannow
    and indeed as shown on the attachment = after eg. and then on the first line

    You have typed sfc / scannow

    do not worry it is an easy mistake to make
    the cmd is
    sfc (space)/scannow
    where as you have typed
    sfc (space)/ (space) scannow
     
  15. djkwik66

    djkwik66 Thread Starter

    Joined:
    May 14, 2011
    Messages:
    56
    OK this time it reads "Windows Resource Protection did not find any integrity violations"
     
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