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NEW Visioneer 9420 device drive gives (Code 39) error.

Discussion in 'Hardware' started by klxdrt, Jan 20, 2007.

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  1. klxdrt

    klxdrt Thread Starter

    Joined:
    Jan 20, 2007
    Messages:
    12
    Help,

    Visioneer 9420 Scanner driver and PaperPort software installed OK. When I tried to scan, recd this error msg: "WINDOWS CAN NOT LOAD DEVICE DRIVER FOR THIS HARDWARE. IT MAY BE CORRUPTED OR MISSING. (CODE 39)"

    Any ideas to correct & get scanner working.

    Thanks,

    HW

    AMD Athlon 3000
    XP home w/SP 2
    1 GB Ram
    160 GB HD.
     
  2. norton850

    norton850

    Joined:
    Mar 8, 2004
    Messages:
    7,794
    Hi

    Have you tried uninstalling it and rebooting? Does it use a driver that Windows supplied or one that came with the scanner?
     
  3. klxdrt

    klxdrt Thread Starter

    Joined:
    Jan 20, 2007
    Messages:
    12
    Thanks,

    Scanner new. Installed driver from the CD that came with scanner.
    Uninstalled/Installed software/scanner several times.
    Used another USB cord.
    Checked Control Panel: System> 'Hdwe Tab" > device mgr> imaging device> shows 9420 driver installed. (! mark next to driver entry.)
    Checked, I have no virus/adware/spyware.
    Removed old scanner software/driver as Instructed. (last scanner (Visioneer1000 $39 installed & worked for 5/6 yr)

    Actual error msg copied from pop up:
    WINDOWS CANNOT LOAD THE DEVICE DRIVER FOR THIS HARDWARE. THE DRIVER MAY BE CORRUPTED OR MISSING. (CODE 39)

    Posted on other forums, no solution yet.
    Visioneer is closed (weekend)
    Have installed 5/6 scanners (plus a zillion other things ha ha) over the last 20-25 yr, limited
    problems.

    Any ideas?

    Thanks again,

    HW
     
  4. norton850

    norton850

    Joined:
    Mar 8, 2004
    Messages:
    7,794
    This is a possible solution that involves modifying the Windows registry, so make sure you back up the registry before trying it. It involves a similar procedure to the more common Code 39 error with CD and DVD drives.

    This link appears to deal with a similar problem involving a WebCam. I do not know if it is the same as the trouble you are having. But read through it perhaps it will give you the clue you need.
     
  5. klxdrt

    klxdrt Thread Starter

    Joined:
    Jan 20, 2007
    Messages:
    12
    Thanks for the info.

    HH
     
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