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New Windows 10 - no DVD drive listed!

Discussion in 'Hardware' started by doggie08, Jun 18, 2018.

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  1. doggie08

    doggie08 Thread Starter

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    It's me again...

    I've got Windows 10 installed, like few days now.

    All is patched and downloaded, etc.

    But! ...the system cannot see my DVD-RW NEC Japanese drive! How do I install games now?!

    Please, help! :( :(
     
  2. crjdriver

    crjdriver Moderator

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    First of all, no one [other than you] has any idea what hardware you are running. Post ALL of your exact system specs.
    Next is the drive in question IDed in the bios?
     
  3. doggie08

    doggie08 Thread Starter

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    **** Next is the drive in question IDed in the bios? ****

    ...I cannot understand this line.
     
  4. doggie08

    doggie08 Thread Starter

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    This is a NEC drive, which was working well with Windows 7 before.

    and the whole PC is made to it, to Windows 7.
     
  5. crjdriver

    crjdriver Moderator

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    Read your manual as to the key or key combo to enter the bios. If the drive is not detected in the bios, no operating system will ever see the drive.

    Next you are not understanding. You need to list your system specs; ie exact motherboard, etc. This is most likely a big box system ie dell, hp, etc [from your post I gather that it is not a custom build] List the exact brand, model# and service tag# [if used]
    In the rules section, you will see quick links. One of those links is for the tsg utility. If you run the utility then copy/paste the output, it will show your system specs [if you do not know or cannot find them]
     
  6. doggie08

    doggie08 Thread Starter

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    My BIOS detects the drive right from the start of Windows, as it is set to boot-up from it first.

    When it's all loaded, My Computer "shows zero" onto it.

    If really needed, I can launch Piriform Speccy here.
     
  7. crjdriver

    crjdriver Moderator

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    Bios and windows are very different things. The bios starts before windows. If you are sure the drive is detected in the bios, then do the following.
    Post a screenshot of disk management. To get to disk management start>run and type in "diskmgmt.msc" without quotes. Once disk management opens, hit the PrtScn key on your keyboard. Open whatever picture/file viewer you use ie paint, irfanview, whatever. Click edit>paste. Save the file as a jpg type of file and upload it here using the upload a file button.
     
    dannyk65 likes this.
  8. crjdriver

    crjdriver Moderator

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    If you are not sure the drive is being detected in the bios, then [system OFF and pw cord removed] open the case and reseat both the pw and data cables on the drive.
    Do you have an icon for the drive in This PC or my computer?
     
    Last edited: Jun 18, 2018
  9. dannyk65

    dannyk65

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    Screenshot of disk mgt is a brilliant idea.
     
  10. doggie08

    doggie08 Thread Starter

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    Okay, I'm gonna do the screenshot.

    ...and yes - there are no icon of a drive in My Computer folder.
     
  11. doggie08

    doggie08 Thread Starter

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    Here it is...
     

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  12. crjdriver

    crjdriver Moderator

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    OK, do the following;
    1 System OFF and pw cord removed
    2 Reseat both pw and data cables. Be sure you reseat the end on the motherboard as well
    3 Replace the pw supply cord and pw ON
    4 Enter the bios and check that the drive shows up in the bios and is properly IDed

    It would really really help if you posted ALL of your exact system specs; ie exact motherboard, exact pw supply, etc, etc. If this is a big box system ie dell, hp, whatever, post the exact brand, model# and service tag#
     
  13. doggie08

    doggie08 Thread Starter

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    I cannot and don't know how to get inside of there... I'm not the specialist of PC insides.

    The PC brand is unknown; it was built by order. It's not the HP or something.
     
  14. crjdriver

    crjdriver Moderator

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    OK, if you want to fix a hardware issue, you need to get inside the case. If you are not comfortable working inside the case, the best advise is to take the system to a shop. Note by shop, I mean just that a real shop that does builds, installs networks, etc NOT a best buy or other chain.
     
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