Tech Support Guy banner
Status
Not open for further replies.

New Windows 10 PC is non responsive

2K views 28 replies 6 participants last post by  DRPC 
#1 · (Edited)
What program can I use to record all running processes, so I can post here for help?

Brand new computer:
Intel i5-10400
Ram 8gb
Windows 10, 64-bit
HDD 1TB


(Some non essential background info: with a Dell rep two weeks ago, I did a screenshare/control with him and he installed a lot of updates that had to be installed as this computer was not used for a few months. After that the computer did work better, but now it's extremely slow again and I can't figure out why. It's already a half hour I turned on the computer. Could it be that it's downloading updates for half hour even though it's in the time that I told Windows not to bother me?)
 
#13 ·
What program can I use to record all running processes, so I can post here for help?
Search box > Type > cmd
Right click cmd and Run as Administrator
In the Command Prompt Window
Type tasklist
Press Enter on the keyboard.
Let it load processes.
Then click on C:\ at the top left of the command prompt window.
Edit - select all - edit - copy.
Paste the list into Notepad.
======
Check and post the TSG System Information Utility
https://static.techguy.org/download/tsginfo.exe
 
#14 ·
Info below.
(This seems very limited info from the command prompt. Isn't there other logging programs that get more info?)


Command prompt:


Microsoft Windows [Version 10.0.19044.1706]
(c) Microsoft Corporation. All rights reserved.

C:\Users\***>tasklist

Image Name PID Session Name Session# Mem Usage
========================= ======== ================ =========== ============
System Idle Process 0 Services 0 8 K
System 4 Services 0 632 K
Registry 148 Services 0 23,292 K
smss.exe 608 Services 0 300 K
csrss.exe 708 Services 0 2,256 K
wininit.exe 796 Services 0 1,264 K
services.exe 868 Services 0 6,788 K
lsass.exe 888 Services 0 15,208 K
svchost.exe 656 Services 0 20,760 K
fontdrvhost.exe 788 Services 0 780 K
svchost.exe 1048 Services 0 14,320 K
svchost.exe 1104 Services 0 3,936 K
svchost.exe 1328 Services 0 9,120 K
svchost.exe 1400 Services 0 5,260 K
svchost.exe 1408 Services 0 4,456 K
svchost.exe 1416 Services 0 4,748 K
IntelCpHDCPSvc.exe 1528 Services 0 1,740 K
svchost.exe 1536 Services 0 6,668 K
svchost.exe 1576 Services 0 2,296 K
svchost.exe 1584 Services 0 4,240 K
svchost.exe 1632 Services 0 13,104 K
IntelCpHeciSvc.exe 1768 Services 0 1,836 K
svchost.exe 1784 Services 0 4,580 K
svchost.exe 1896 Services 0 3,900 K
igfxCUIService.exe 1932 Services 0 2,608 K
svchost.exe 1980 Services 0 3,508 K
svchost.exe 692 Services 0 1,476 K
svchost.exe 1068 Services 0 108,500 K
svchost.exe 1148 Services 0 4,224 K
svchost.exe 1892 Services 0 7,652 K
svchost.exe 2096 Services 0 4,652 K
svchost.exe 2104 Services 0 5,356 K
Memory Compression 2112 Services 0 272,380 K
svchost.exe 2240 Services 0 5,964 K
svchost.exe 2356 Services 0 9,112 K
svchost.exe 2444 Services 0 2,708 K
svchost.exe 2452 Services 0 4,800 K
svchost.exe 2456 Services 0 4,020 K
svchost.exe 2672 Services 0 3,796 K
svchost.exe 2744 Services 0 4,236 K
svchost.exe 2804 Services 0 3,508 K
spoolsv.exe 2980 Services 0 8,696 K
svchost.exe 3028 Services 0 8,756 K
svchost.exe 2376 Services 0 2,644 K
svchost.exe 3184 Services 0 2,640 K
OneApp.IGCC.WinService.ex 3192 Services 0 8,788 K
svchost.exe 3208 Services 0 2,048 K
svchost.exe 3216 Services 0 16,596 K
svchost.exe 3224 Services 0 2,388 K
svchost.exe 3232 Services 0 29,852 K
svchost.exe 3248 Services 0 10,312 K
SmartByteNetworkService.e 3256 Services 0 69,452 K
svchost.exe 3272 Services 0 836 K
RstMwService.exe 3288 Services 0 1,684 K
SmartByteAnalyticsService 3296 Services 0 1,452 K
svchost.exe 3304 Services 0 12,840 K
svchost.exe 3320 Services 0 4,020 K
svchost.exe 3332 Services 0 18,840 K
WMIRegistrationService.ex 3340 Services 0 1,712 K
LMS.exe 3348 Services 0 2,840 K
svchost.exe 3364 Services 0 1,288 K
svchost.exe 3652 Services 0 4,040 K
svchost.exe 3660 Services 0 3,928 K
dasHost.exe 3788 Services 0 6,840 K
svchost.exe 3808 Services 0 2,752 K
svchost.exe 3888 Services 0 5,232 K
svchost.exe 3548 Services 0 1,300 K
RAPSService.exe 4280 Services 0 3,072 K
jhi_service.exe 4292 Services 0 1,308 K
svchost.exe 4328 Services 0 5,632 K
svchost.exe 4568 Services 0 15,788 K
OfficeClickToRun.exe 4760 Services 0 25,284 K
RAPS.exe 4932 Services 0 6,180 K
conhost.exe 4940 Services 0 1,668 K
dasHost.exe 5084 Services 0 820 K
MsMpEng.exe 5116 Services 0 379,308 K
WmiPrvSE.exe 5668 Services 0 27,528 K
dllhost.exe 5544 Services 0 4,736 K
svchost.exe 6132 Services 0 1,416 K
svchost.exe 5784 Services 0 3,860 K
svchost.exe 5344 Services 0 5,100 K
NisSrv.exe 3204 Services 0 6,048 K
svchost.exe 6620 Services 0 16,156 K
svchost.exe 6736 Services 0 10,404 K
svchost.exe 6172 Services 0 2,172 K
svchost.exe 7264 Services 0 5,644 K
SearchIndexer.exe 7428 Services 0 32,348 K
svchost.exe 7660 Services 0 14,104 K
SecurityHealthService.exe 9332 Services 0 9,884 K
svchost.exe 9452 Services 0 7,112 K
svchost.exe 9528 Services 0 4,912 K
svchost.exe 10656 Services 0 4,392 K
svchost.exe 7836 Services 0 6,952 K
svchost.exe 9320 Services 0 2,552 K
DDVRulesProcessor.exe 5664 Services 0 6,900 K
svchost.exe 9008 Services 0 3,720 K
Dell.D3.WinSvc.exe 5772 Services 0 61,736 K
Dsapi.exe 5216 Services 0 76,456 K
DellSupportAssistRemedati 7276 Services 0 44,356 K
ServiceShell.exe 3068 Services 0 39,968 K
svchost.exe 1284 Services 0 2,436 K
svchost.exe 12944 Services 0 5,192 K
SgrmBroker.exe 10732 Services 0 5,068 K
SupportAssistAgent.exe 12876 Services 0 49,624 K
DDVDataCollector.exe 2124 Services 0 15,468 K
DDVCollectorSvcApi.exe 3676 Services 0 2,032 K
svchost.exe 9072 Services 0 11,216 K
csrss.exe 9124 Console 3 3,040 K
winlogon.exe 6984 Console 3 4,344 K
dwm.exe 8040 Console 3 66,228 K
fontdrvhost.exe 12860 Console 3 5,904 K
sihost.exe 1180 Console 3 22,736 K
svchost.exe 10576 Console 3 18,340 K
svchost.exe 2268 Console 3 24,332 K
igfxEM.exe 3972 Console 3 4,324 K
taskhostw.exe 2716 Console 3 13,112 K
svchost.exe 13900 Services 0 3,424 K
explorer.exe 5756 Console 3 109,944 K
ctfmon.exe 8104 Console 3 11,904 K
svchost.exe 10608 Console 3 5,620 K
StartMenuExperienceHost.e 13824 Console 3 76,392 K
RuntimeBroker.exe 7904 Console 3 20,160 K
RuntimeBroker.exe 8404 Console 3 34,704 K
SettingSyncHost.exe 6992 Console 3 4,284 K
LockApp.exe 6752 Console 3 25,824 K
RuntimeBroker.exe 8912 Console 3 27,804 K
SecurityHealthSystray.exe 6468 Console 3 3,872 K
SearchApp.exe 8760 Console 3 73,908 K
Skype.exe 10648 Console 3 16,132 K
Skype.exe 2472 Console 3 4,276 K
Skype.exe 3356 Console 3 7,892 K
Skype.exe 13008 Console 3 6,636 K
Skype.exe 8908 Console 3 8,356 K
svchost.exe 10420 Console 3 8,292 K
ApplicationFrameHost.exe 10480 Console 3 23,856 K
UserOOBEBroker.exe 11932 Console 3 4,596 K
Calculator.exe 7240 Console 3 216 K
RuntimeBroker.exe 5768 Console 3 1,568 K
MoUsoCoreWorker.exe 9924 Services 0 16,356 K
SmartByteTelemetry.exe 9388 Console 3 14,644 K
svchost.exe 11860 Services 0 13,556 K
svchost.exe 1956 Services 0 3,036 K
Microsoft.Photos.exe 4980 Console 3 424 K
RuntimeBroker.exe 9288 Console 3 12,336 K
SearchApp.exe 1696 Console 3 62,548 K
dllhost.exe 13704 Console 3 5,980 K
TextInputHost.exe 12156 Console 3 11,000 K
ShellExperienceHost.exe 7392 Console 3 35,456 K
RuntimeBroker.exe 12656 Console 3 12,404 K
RuntimeBroker.exe 10640 Console 3 14,796 K
dllhost.exe 15632 Console 3 5,016 K
svchost.exe 11644 Services 0 7,408 K
svchost.exe 7192 Services 0 2,620 K
svchost.exe 15268 Services 0 15,100 K
YourPhone.exe 16976 Console 3 732 K
RuntimeBroker.exe 11684 Console 3 6,272 K
svchost.exe 6180 Services 0 2,892 K
svchost.exe 8564 Services 0 5,072 K
servicehost.exe 5144 Services 0 26,248 K
uihost.exe 15572 Console 3 42,136 K
WmiPrvSE.exe 5264 Services 0 19,196 K
firefox.exe 15576 Console 3 328,244 K
OneDrive.exe 17040 Console 3 65,644 K
firefox.exe 14556 Console 3 575,644 K
firefox.exe 10236 Console 3 17,000 K
firefox.exe 13896 Console 3 63,828 K
firefox.exe 14168 Console 3 47,576 K
taskhostw.exe 16816 Console 3 15,900 K
perfmon.exe 13380 Console 3 60,956 K
mcafee-security.exe 13340 Console 3 50,532 K
RuntimeBroker.exe 16652 Console 3 18,820 K
mcafee-security-ft.exe 7072 Console 3 18,400 K
firefox.exe 8368 Console 3 27,920 K
firefox.exe 7452 Console 3 107,528 K
firefox.exe 17104 Console 3 75,156 K
firefox.exe 11004 Console 3 38,892 K
Taskmgr.exe 4964 Console 3 42,856 K
firefox.exe 6268 Console 3 39,140 K
firefox.exe 16968 Console 3 83,952 K
firefox.exe 15240 Console 3 305,636 K
firefox.exe 492 Console 3 42,776 K
firefox.exe 10008 Console 3 41,600 K
firefox.exe 12360 Console 3 36,536 K
firefox.exe 15596 Console 3 39,380 K
firefox.exe 8448 Console 3 99,216 K
firefox.exe 10472 Console 3 39,284 K
firefox.exe 10556 Console 3 74,732 K
firefox.exe 12380 Console 3 49,176 K
firefox.exe 4176 Console 3 86,420 K
firefox.exe 3572 Console 3 37,340 K
firefox.exe 15828 Console 3 74,484 K
SystemSettings.exe 15436 Console 3 47,924 K
firefox.exe 16224 Console 3 87,624 K
firefox.exe 9520 Console 3 87,712 K
firefox.exe 2632 Console 3 397,120 K
VSSVC.exe 8400 Services 0 17,316 K
svchost.exe 13528 Services 0 8,840 K
firefox.exe 15892 Console 3 136,060 K
firefox.exe 11596 Console 3 124,604 K
firefox.exe 13316 Console 3 41,600 K
audiodg.exe 8132 Services 0 13,080 K
firefox.exe 6580 Console 3 41,332 K
firefox.exe 8612 Console 3 116,196 K
firefox.exe 16256 Console 3 144,840 K
firefox.exe 14068 Console 3 28,268 K
firefox.exe 14156 Console 3 28,376 K
firefox.exe 8608 Console 3 28,264 K
svchost.exe 16048 Services 0 7,676 K
RuntimeBroker.exe 6960 Console 3 8,672 K
RuntimeBroker.exe 10076 Console 3 12,332 K
smartscreen.exe 16480 Console 3 24,192 K
cmd.exe 13500 Console 3 4,480 K
conhost.exe 2896 Console 3 19,384 K
tasklist.exe 13444 Console 3 9,252 K

C:\Users\***>

===========================

PC info:
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Pro, 64 bit, Build 19044, Installed 20220410015219.000000-240
Processor: Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz, Intel64 Family 6 Model 165 Stepping 3, CPU Count: 12
Total Physical RAM: 8 GB
Graphics Card: Intel(R) UHD Graphics 630, 1024 MB
Hard Drives: C: 912 GB (801 GB Free);
Motherboard: Dell Inc. 0VD92X, ver A00, s/n /8RHTTD3/CNWS20013900TP/
System: Dell Inc., ver DELL - 1072009, s/n 8RHTTD3
Antivirus: Windows Defender, Enabled and Updated
 
#15 ·
There is nothing I can see that should not be running.
You can check all processes using System Lookup.
https://www.systemlookup.com/
======
You have Mcafee Security installed.
Have you updated the program and run a full scan of the pc?
======
As a test disable Mcafee for a few hours and use Windows Defender and see if that helps.
======
Check again in Task Manager for what is using most of the CPU.
======
Process Explorer may help you see all resources used.
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer#download
 
#17 ·
That hardware is over 2yr old.
Clarification: the pc was bought a year ago as new but wasn't used till now.

I uninstalled McAfee from "add/remove programs" but it seems like some components may still be on the pc cause I did get a McAfee notification.

I will get some screenshots of the pc from process explorer while the HDD is at 100%.
 
#20 ·
Third party AV programs such as norton, mcaffee, whatever can be almost impossible to completely remove. As an example, norton security is a free download from the support page for my current motherboard. I will not use norton even if it is free.

The following is what I would do;
1 Download the media creation tool Download Windows 10 (microsoft.com)
2 Make the bootable usb
3 Boot the system with the usb you made and clean install windows. Delete ALL partitions on the system drive then let setup continue
4 Install the drivers you need ie chipset, sound, video, etc. Reboot each time when prompted
5 Install whatever software programs you normally use ie office, ccleaner, whatever

On a modern system, it takes all of 10min to clean install windows. Another hour or so to install drivers, software and copy data/work files. Done.

It is up to you. This is simply what I would do. You can continue to attempt to fix this problem.
 
#27 ·
Is there a way to save a text log from process explorer?
Sure.
Open Process Explorer as admin (or you will get access denied on system processes)
Open File menu
Click Save as.
Set a path you will remember (defaults to Process Explorer folder or last used path)
Give it a name + .txt.
Click Save.

That will create a text file of all running processes ordered however you are currently sorting the list.

It's a good idea to include Command Line (right click a column header, Select Columns, check Command Line) as that makes it easier to tell exactly what each program is. Hard to tell one svchost.exe from another otherwise.

Also a good idea to disable word wrap when looking at the text file generated as it will be a complete mess otherwise.
 
#29 · (Edited)
Right click any column header, like Process, CPU, Description, etc.
Click Select Columns
Check Command Line
Click OK.

Command Line will be a new header on the right.

Note this will generate a file similar to the tasklist you did earlier in the thread.
Had you uninstalled McAfee prior to that tasklist?
If so, it's still there and you should use their cleanup tool.
More info here:
https://www.microcenter.com/tech_ce...use-the-mcafee-consumer-products-removal-tool
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top