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New windows 8 laptop shuts down and gives error messgae

Discussion in 'Windows 8' started by northeastgirl, Feb 14, 2013.

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  1. northeastgirl

    northeastgirl Thread Starter

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    Hi - I have a new wondows 8 laptop and every time I put it to sleep it shuts down and when I turn it back on it says "your pc ran into a problem" with a bunch of minidump files. Can you help?
     
  2. dai

    dai

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    have you installed the latest updates this week from windows update

    they have some fixes for the sleep problem
     
  3. northeastgirl

    northeastgirl Thread Starter

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    How do I find the updates to install? Still figuring my way around windows 8. Thanks!
     
  4. TerryNet

    TerryNet Moderator

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    Control Panel - Windows Update (if you are using small or large icons; don't know where it hides in category view) - Check for updates.

    First sticky thread in this forum may help you get around Windows 8.
     
  5. northeastgirl

    northeastgirl Thread Starter

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    I have installed updates but it is still doing it :(
     
  6. disneyfan4ever

    disneyfan4ever

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    northeastgirl ... you are not alone. I am having the same issues all of a sudden. It is so frustrating!!
     
  7. dai

    dai

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  8. northeastgirl

    northeastgirl Thread Starter

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    How do I put the mini dump files there? Sorry, am clueless with this stuff!
     
  9. dai

    dai

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    you d/load the program

    click on options/advanced options

    select the dump

    then when they come up in the main box

    click on copy selected items

    and paste them into the reply box here
     
  10. northeastgirl

    northeastgirl Thread Starter

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    021913-44023-01.dmp 2/19/2013 5:28:51 PM DRIVER_POWER_STATE_FAILURE 0x0000009f 00000000`00000003 fffffa80`1374db20 fffff800`650a8760 fffffa80`13501bd0 atikmdag.sys atikmdag.sys+a1cc6 x64 ntoskrnl.exe+7a040 C:\Windows\Minidump\021913-44023-01.dmp 4 15 9200 717,928
     
  11. dai

    dai

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    d/load the latest video driver from the laptop makers site and reinstall
     
  12. northeastgirl

    northeastgirl Thread Starter

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    how do I do that?
     
  13. dai

    dai

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    go to the laptop makers download page for your model

    find the video driver

    d/load it

    disable your anti virus

    run the setup or exe. file

    then reboot
     
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