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Solved New Work PC

Discussion in 'Hardware' started by billdounez, Feb 8, 2019.

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  1. billdounez

    billdounez Thread Starter

    Joined:
    Feb 8, 2019
    Messages:
    11
    Hi,

    Just wanting some advice. Currently I am using a laptop for work:

    Processor: AMD A6-52200 APU Radeon (TM) HD
    Installed RAM: 8.00 GB (7.46 GB usable)

    Pretty basic, but has served me well for 5 years or so but is becoming slow so am looking for a cheapish upgrade.

    I am a physio - just setting up a clinic so money is tight - who runs a electronic diary, exercise software, video software and general internet at the same time throughout the day so am looking for these tasks to be performed quickly - but there's no serious gaming or graphics design - just basic website maintenance.

    I have found the following refurb PC and was wondering if it is any good for the price and will do what I want it to quickly:

    Dell Optiplex 790 Intel I3-2120 3.30GHZ SFF PC
    Processor Type: Intel i3-2120 2nd Gen
    Processor Speed: 3.40GHz x 2 (Quad Threads)
    Graphics Processing Type: Onboard HD 2500
    Memory: 8GB DDR3
    Hard Drive Capacity: 320GB
    SSD Capacity: 120GB 2.5"
    Windows 10 Pro installed
    WiFi, Keyboard and Mouse
    DVD Optical Drive
    8 USB's
    Display Port for HD Streaming
    VGA
    AUX Port

    I was going to add HGST Travelstar 1TB and ADATA 256GB Ultimate SU800 SSD. All this with a 21" monitor for £226.96

    Any help or advice would be greatly appreciated,
    Thank you
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    This is the comparison for your existing laptop CPU and the proposed desktop CPU
    That said this is for AMD A6-5200 (not the one you show A6-52200 (which I think maybe a typo)
    http://www.cpu-world.com/Compare/60...tebooks_A6-5200_vs_Intel_Core_i3_i3-2120.html

    I would NOT advise the proposed purchase the CPU is as you can see from the link above 2011
    https://ark.intel.com/products/53426/Intel-Core-i3-2120-Processor-3M-Cache-3-30-GHz-
    Although it is a slightly faster processing speed than the one in the laptop it is now quite ancient in computer terms.
    Although it may with the monitor appear reasonable value - you are better advised to not spend such money on that system.

    My advice would be to wait until you can spend a little more and also to let me help you to see why the laptop is so slow
    If you wish that, then when you reply, I will start to assist with the examination of your laptop
    Send on your reply please a copy and paste of the information from our system info utility
    https://static.techguy.org/download/SysInfo.exe

    Is the offer from here by any chance
    https://hst.co.uk/dell-optiplex-790...MIiODNuN6s4AIVzZztCh3OlghzEAQYASABEgIRBPD_BwE

    If by chance it is, I would buy from a longer established company. That does not mean that they are not reliable of course.
     
    Last edited: Feb 8, 2019
  3. billdounez

    billdounez Thread Starter

    Joined:
    Feb 8, 2019
    Messages:
    11
    Thank you very much for the advice Macboatmaster, it's much appreciated and I'll take it on board and hold off buying that computer (yes, it was the one you listed).

    Would you have any recommendations from where to buy a decent priced PC which is an upgrade on my current laptop?

    As for this laptop - I've had a lot of testing done on it, I run Malwarebytes on it often (it never finds anything) but it just runs slow when I have various windows open.

    Thank you again
     
  4. billdounez

    billdounez Thread Starter

    Joined:
    Feb 8, 2019
    Messages:
    11
    Sorry, I should have mentioned - I get a lot of

    "…… is not running due to long-running script" error messages and

    "A problem occurred with this webpage so it was reloaded" messages which are interfering with my work - I've tried various ways to fix this but nothing has changed - hence the search for the new machine.

    Thanks again
     
  5. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    I feel sure we can improve on the performance of the laptop whilst you sort out what you are buying
    Please send a copy and paste of, the results of running this our system information utility
    https://static.techguy.org/download/SysInfo.exe
    Simply copy the information in the white box and then paste to reply
     
  6. billdounez

    billdounez Thread Starter

    Joined:
    Feb 8, 2019
    Messages:
    11
    This is what the system information utility came back with:

    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: AMD A6-5200 APU with Radeon(TM) HD Graphics, AMD64 Family 22 Model 0 Stepping 1
    Processor Count: 4
    RAM: 7638 Mb
    Graphics Card: AMD Radeon HD 8400 / R3 Series, 512 Mb
    Hard Drives: C: 445 GB (44 GB Free); D: 18 GB (0 GB Free);
    Motherboard: Hewlett-Packard, 2192
    Antivirus: Windows Defender, Enabled and Updated

    Thank you for all of your help,

    Kind regards
     
  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    1. go here please
    https://www.bleepingcomputer.com/download/minitoolbox/
    run mini toolbox
    right click icon and run as admin
    Click to check ONLY- last 10 event viewer and installed programs
    click GO
    send please the results from the notepad file that is placed on the desktop
    open the file
    click edit tab select all
    edit tab copy
    and paste to reply

    2. Please send me a system information file
    Go to run - that is Windows key + R
    type
    msinfo32
    when the system information window opens click the file tab
    click export
    a window will open - name the file whatever you wish
    leave the type as is - text file
    Save it to your desktop
    attach to reply using the upload a file button on the reply panel
     
  8. billdounez

    billdounez Thread Starter

    Joined:
    Feb 8, 2019
    Messages:
    11
    Thank you again Macboatmaster

    I think this is what you were requesting:

    iniToolBox by Farbar Version: 17-06-2016
    Ran by billdounez (administrator) on 12-02-2019 at 14:29:44
    Running from "C:\Users\billdounez\AppData\Local\Microsoft\Windows\INetCache\IE\JDYLYSTO"
    Microsoft Windows 10 Home (X64)
    Model: HP 15 TouchSmart Notebook PC Manufacturer: Hewlett-Packard
    Boot Mode: Normal
    ***************************************************************************

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (02/11/2019 01:58:34 PM) (Source: Application Hang) (User: )
    Description: The program iexplore.exe version 11.0.17763.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

    Process ID: 8a4

    Start Time: 01d4c2114cc5e653

    Termination Time: 25

    Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Report Id: b9912b51-a2be-4f13-a303-bd6237513d8f

    Faulting package full name:

    Faulting package-relative application ID:

    Hang type: iexplore.exe0

    Error: (02/11/2019 01:54:25 PM) (Source: Application Hang) (User: )
    Description: The program iexplore.exe version 11.0.17763.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

    Process ID: 1e18

    Start Time: 01d4c210f27c5c5c

    Termination Time: 15

    Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Report Id: bd9e1de2-7b20-4750-9f27-2c82527ee7e3

    Faulting package full name:

    Faulting package-relative application ID:

    Hang type: iexplore.exe0

    Error: (02/11/2019 01:13:21 PM) (Source: System Restore) (User: )
    Description: Failed to create restore point (Process = C:\AMD\WU-CCC2\ccc2_install\VC13RTx64\vcredist_x64.exe /q /norestart; Description = Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501; Error = 0x80042302).

    Error: (02/11/2019 01:13:21 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    .


    Operation:
    Instantiating VSS server

    Error: (02/11/2019 01:13:21 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    ]


    Operation:
    Instantiating VSS server

    Error: (02/11/2019 01:13:20 PM) (Source: System Restore) (User: )
    Description: Failed to create restore point (Process = C:\AMD\WU-CCC2\ccc2_install\VC13RTx86\vcredist_x86.exe /q /norestart; Description = Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501; Error = 0x80042302).

    Error: (02/11/2019 01:13:20 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    .


    Operation:
    Instantiating VSS server

    Error: (02/11/2019 01:13:20 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    ]


    Operation:
    Instantiating VSS server

    Error: (02/11/2019 01:13:20 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance. hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    .

    Error: (02/11/2019 01:13:20 PM) (Source: VSS) (User: )
    Description: Volume Shadow Copy Service information: The COM Server with CLSID {0b5a2c52-3eb9-470a-96e2-6c6d4570e40f} and name Coordinator cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
    ]


    System errors:
    =============
    Error: (02/12/2019 01:55:26 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 01:55:25 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 01:55:25 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 01:55:24 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 12:47:37 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 12:47:35 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 12:47:34 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 12:47:33 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 12:35:00 PM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable

    Error: (02/12/2019 11:40:31 AM) (Source: DCOM) (User: Gonz)
    Description: application-specificLocalActivation{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}{15C20B67-12E7-4BB6-92BB-7AFF07997402}GonzbilldounezS-1-5-21-1348326359-2420341772-2205304185-1002LocalHost (Using LRPC)UnavailableUnavailable


    Microsoft Office Sessions:
    =========================
    Error: (02/11/2019 01:58:34 PM) (Source: Application Hang)(User: )
    Description: iexplore.exe11.0.17763.18a401d4c2114cc5e65325C:\Program Files (x86)\Internet Explorer\iexplore.exeb9912b51-a2be-4f13-a303-bd6237513d8fUnknown

    Error: (02/11/2019 01:54:25 PM) (Source: Application Hang)(User: )
    Description: iexplore.exe11.0.17763.11e1801d4c210f27c5c5c15C:\Program Files (x86)\Internet Explorer\iexplore.exebd9e1de2-7b20-4750-9f27-2c82527ee7e3Unknown

    Error: (02/11/2019 01:13:21 PM) (Source: System Restore)(User: )
    Description: C:\AMD\WU-CCC2\ccc2_install\VC13RTx64\vcredist_x64.exe /q /norestartMicrosoft Visual C++ 2013 Redistributable (x64) - 12.0.305010x80042302

    Error: (02/11/2019 01:13:21 PM) (Source: VSS)(User: )
    Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


    Operation:
    Instantiating VSS server

    Error: (02/11/2019 01:13:21 PM) (Source: VSS)(User: )
    Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


    Operation:
    Instantiating VSS server

    Error: (02/11/2019 01:13:20 PM) (Source: System Restore)(User: )
    Description: C:\AMD\WU-CCC2\ccc2_install\VC13RTx86\vcredist_x86.exe /q /norestartMicrosoft Visual C++ 2013 Redistributable (x86) - 12.0.305010x80042302

    Error: (02/11/2019 01:13:20 PM) (Source: VSS)(User: )
    Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


    Operation:
    Instantiating VSS server

    Error: (02/11/2019 01:13:20 PM) (Source: VSS)(User: )
    Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


    Operation:
    Instantiating VSS server

    Error: (02/11/2019 01:13:20 PM) (Source: VSS)(User: )
    Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

    Error: (02/11/2019 01:13:20 PM) (Source: VSS)(User: )
    Description: {0b5a2c52-3eb9-470a-96e2-6c6d4570e40f}Coordinator0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.


    =========================== Installed Programs ============================

    Adobe Acrobat Reader DC (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AC0F074E4100}) (Version: 19.010.20069 - Adobe Systems Incorporated)
    Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
    AMD Catalyst Install Manager (HKLM\...\{37ED2328-4288-6720-9D34-ECD5709B4F21}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
    AMD Quick Stream (HKLM\...\{E9EED4AE-682B-4501-9574-D09A21717599}_is1) (Version: 3.4.4.2 - AppEx Networks)
    AMD Settings (HKLM\...\WUCCCApp) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.)
    Apple Application Support (32-bit) (HKLM-x32\...\{5A659BE5-849B-484E-A83B-DCB78407F3A4}) (Version: 7.3 - Apple Inc.)
    Apple Application Support (64-bit) (HKLM\...\{F8060941-C0AB-4BCE-88AC-F2FDA2E9F286}) (Version: 7.3 - Apple Inc.)
    Apple Mobile Device Support (HKLM\...\{5FA8C4BE-8C74-4B9C-9B49-EBF759230189}) (Version: 12.1.0.25 - Apple Inc.)
    Apple Software Update (HKLM-x32\...\{A30EA700-5515-48F0-88B0-9E99DC356B88}) (Version: 2.6.0.1 - Apple Inc.)
    BitTorrent (HKCU\...\BitTorrent) (Version: 7.9.2.31744 - BitTorrent Inc.)
    Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
    Bonusprint (HKCU\...\{22BBE99C-4A0D-4EB4-A139-14CFD848C0F8}_is1) (Version: 10.0.2.1417 - Bonusprint)
    Canon IJ Network Scanner Selector EX (HKLM-x32\...\Canon_IJ_Network_Scanner_Selector_EX) (Version: 1.5.4.4 - Canon Inc.)
    Canon IJ Network Tool (HKLM-x32\...\Canon_IJ_Network_UTILITY) (Version: 3.7.0 - Canon Inc.)
    Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.20.13 - Canon Inc.)
    Canon Inkjet Printer/Scanner/Fax Extended Survey Program (HKLM-x32\...\CANONIJPLM100) (Version: 6.0.0 - Canon Inc.)
    Canon MG5700 series MP Drivers (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MG5700_series) (Version: 1.00 - Canon Inc.)
    Canon MG5700 series User Registration (HKLM-x32\...\Canon MG5700 series User Registration) (Version: - ‭Canon Inc.)
    Catalyst Control Center Next Localization BR (HKLM\...\{118C2119-84B6-E32C-63E2-B56DBCF41CE5}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization BR (HKLM\...\{3E245378-BF77-6946-C6F6-096DBE5EAB82}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization BR (HKLM\...\{51F85784-6799-5CA3-97B2-2E5904FC3E58}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization BR (HKLM\...\{55A4D3AB-C8DF-26B2-89A8-7E16E1E40700}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization BR (HKLM\...\{E7AA1A02-575C-14C6-FBEF-4BE6D46A5B74}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHS (HKLM\...\{365AEAB2-4CF3-7CBB-0DAC-E9E14B688E65}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHS (HKLM\...\{45907537-804A-514F-5280-5F4F12A6DCBC}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHS (HKLM\...\{5A083A57-10D6-D4E5-292C-F274870E73A4}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHS (HKLM\...\{8E6F5592-ED7E-9C50-74AC-BF417B1FE291}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHS (HKLM\...\{EB6C44F1-0F78-FE10-BC63-90BA50AB0CE9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHT (HKLM\...\{7ABC6D83-816E-6D48-E65D-B0CEDD294E4E}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHT (HKLM\...\{962364E4-08BB-347D-32E7-2B789F37BF8A}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHT (HKLM\...\{AD28960A-6190-C991-C964-308B86EAA2E2}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHT (HKLM\...\{B26D75B8-FAB7-6F8B-767F-BAF975383D91}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CHT (HKLM\...\{DF0D7C1C-72B6-9FFB-DF66-B3720237BB80}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CS (HKLM\...\{238F6F6F-2544-86CF-3AB6-2CDADAB58CF0}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CS (HKLM\...\{36EDC500-E4C0-371C-9865-08450415C1E9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CS (HKLM\...\{84C3F2C5-F7B2-2F08-CDF4-79EF7CC55D74}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CS (HKLM\...\{A0407E39-2AA4-60B3-885F-3C5347B6909E}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization CS (HKLM\...\{C3EE628C-7394-FE2C-0C90-C05284EB528D}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DA (HKLM\...\{0989D0EA-AFF3-5F9A-3D25-20EE133E409B}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DA (HKLM\...\{0E8A3B17-D603-B1B6-C205-1685EBDD23E9}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DA (HKLM\...\{2F544F46-5F6E-97BB-3550-A0242A3C5754}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DA (HKLM\...\{4C2FB7FD-89FD-BA5C-585A-3811F326AD34}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DA (HKLM\...\{EC688BD0-240D-AE40-55F3-234E54919AE6}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DE (HKLM\...\{1E7D3072-1D28-E33A-99DF-85D9F7ECD06E}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DE (HKLM\...\{A8689A0F-5928-7300-B82B-C5E85131B7BA}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DE (HKLM\...\{D74218A3-C503-57EF-AC9F-2220082E7ADE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DE (HKLM\...\{E27224E3-7913-DA1E-5B08-9BEEC8FEE3D1}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization DE (HKLM\...\{FC4086D6-E345-5F43-08BB-280FB57DAF49}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization EL (HKLM\...\{76AAF56B-93D8-161D-809A-EC05F3B913DA}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization EL (HKLM\...\{95A52FC1-C728-841D-1BFC-CC793B77B0A4}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization EL (HKLM\...\{BA26B70C-3D8C-2D14-4122-211FB3E6F691}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization EL (HKLM\...\{DA433FCF-90A1-19A5-65A7-FDF82DE4826D}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization EL (HKLM\...\{F8EBE530-A4D5-BF51-F623-3787E6B8A878}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization ES (HKLM\...\{063CED74-F5F0-870E-DC9C-2D78FDEDA3EE}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization ES (HKLM\...\{42FBD43F-DE53-6D4D-5134-E3C93B45CBEF}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization ES (HKLM\...\{5FEACE78-C338-9AED-FF05-7DE7E273C774}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization ES (HKLM\...\{949F125B-A6CC-5A5E-EEE7-4AC50305C1FA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization ES (HKLM\...\{A22CDEBA-6DB5-12CD-F6CE-6238C2D78363}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FI (HKLM\...\{13BB60AA-88F7-4B1F-2DEC-D81EEDE8B3AA}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FI (HKLM\...\{20D46801-147B-30AD-7C5A-AC4560A79096}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FI (HKLM\...\{A3795528-F572-6314-C4E3-EE9DAF0FBF02}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FI (HKLM\...\{AC85CF50-9A55-0103-ADBF-365C37603AA4}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FI (HKLM\...\{C0BFC67D-E447-02C8-6046-C078DFE9EC97}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FR (HKLM\...\{22C39711-2747-D264-319A-1550BEEAAEC6}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FR (HKLM\...\{37AA6227-FF2C-95AC-87C0-45DCC0BB87DA}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FR (HKLM\...\{4853A56D-7931-A08B-5BA7-8E2D61043DF9}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FR (HKLM\...\{94C72EBE-2908-F0AC-62DA-D61951830F8F}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization FR (HKLM\...\{B349892D-B015-033C-4CA8-3635E6B655D7}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization HU (HKLM\...\{1DBACFDB-5E43-7882-36BD-53526D34BD22}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization HU (HKLM\...\{5B987681-3652-492B-6A11-E02AC0FE5959}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization HU (HKLM\...\{B28CF677-E2C8-12CA-52BB-19B6F066D36A}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization HU (HKLM\...\{BE8D6AB1-3049-2F0C-67FA-00C0A5D321A3}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization HU (HKLM\...\{EB328356-1DF0-1CCE-3607-6361DD329219}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization IT (HKLM\...\{26567561-DFB2-2B63-9BA8-6A490ED37016}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization IT (HKLM\...\{43F6D22B-E0E9-EE90-9B62-1C5FC5D15A55}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization IT (HKLM\...\{86BFE5B4-1FCE-3C02-6373-92B1AE6431E8}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization IT (HKLM\...\{87E6EC29-AEC5-28CB-F773-93EB6C1B8A2B}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization IT (HKLM\...\{A91FC4BF-C1EC-ADCA-79D1-F4F0671F1D60}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization JA (HKLM\...\{0742432E-42D9-2240-4CA1-8595CCCBAA77}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization JA (HKLM\...\{0809FEC1-EF86-51E9-8210-DC1B1BDB6745}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization JA (HKLM\...\{CA55697D-BD74-3ED8-6B21-D7EDAD3B7D02}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization JA (HKLM\...\{D4490E0F-8E7B-1097-B56A-7643C75F1C28}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization JA (HKLM\...\{ED75A775-03A7-F214-868D-497748707968}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization KO (HKLM\...\{07BFBD5C-2F63-6828-1B61-B41A44113F3B}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization KO (HKLM\...\{5FD706FF-6AD8-E372-A35A-879409982655}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization KO (HKLM\...\{CFC860C8-4F51-E08C-A74C-2E444ED06160}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization KO (HKLM\...\{DAB44116-0266-C65B-B643-AC11217C3041}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization KO (HKLM\...\{EAEAA839-44F4-22DF-D1CC-88C3B2A3D4B1}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NL (HKLM\...\{3AF70346-52C7-0334-606F-118D1C1CB7A2}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NL (HKLM\...\{9338D693-38B7-1ED4-9B42-BFA1D5600CCB}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NL (HKLM\...\{A3973655-E448-4A1B-477C-988A79D132D9}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NL (HKLM\...\{A4E7CA0C-84EB-5E29-2F04-06C4E4790C2F}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NL (HKLM\...\{E6038D3E-5D87-8DF7-6D05-BE7532C3E73E}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NO (HKLM\...\{53AE8AC7-5213-67AF-0DC0-CED696B77643}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NO (HKLM\...\{59D2664C-949B-7FA7-9880-ECB993B6616A}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NO (HKLM\...\{6DC92550-D065-4B36-C4D3-D8D7A702A7A7}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NO (HKLM\...\{C971C145-258D-6650-7088-13DDB161327A}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization NO (HKLM\...\{DFAD9DAC-4768-C8BB-4E0E-5239605A9BEA}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization PL (HKLM\...\{970A40CA-46AB-986C-1798-976ED0EA00FA}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization PL (HKLM\...\{B2A83706-3F14-1532-20CD-B4EE715A8945}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization PL (HKLM\...\{DC9DFCBF-87DA-892C-6151-99CC9EF46E3E}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization PL (HKLM\...\{EBA09DAF-14B4-7BE7-676E-6E2FB21EDBDD}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization PL (HKLM\...\{FFBFBD1F-B160-A119-7C43-8584FA2E5665}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization RU (HKLM\...\{44ED2CDA-4197-E9E9-B328-26E1FB749116}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization RU (HKLM\...\{4707CBFC-8ED4-463E-0FF9-DE86F4A743E9}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization RU (HKLM\...\{4D1D5407-9B69-6422-629C-8518A26004A4}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization RU (HKLM\...\{9AA4DD93-94BF-22EA-C9D2-7084F304A31B}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization RU (HKLM\...\{C1EFF2A2-DF4A-F6D1-B99C-1ED194AE9E78}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization SV (HKLM\...\{3450566C-4561-0EE8-B1AB-D5C79CCE8D2C}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization SV (HKLM\...\{379D900B-A785-6DB0-012E-434356A365B3}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization SV (HKLM\...\{46EB68BE-8AAC-8C2B-7284-8DEDE6B5CD2A}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization SV (HKLM\...\{A8379BAB-59A9-C0A3-8BCC-4852EA403692}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization SV (HKLM\...\{C14A3A5B-8A86-C239-37D7-158211778C54}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TH (HKLM\...\{24DF617A-CD23-6E6A-126B-23630D2781CE}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TH (HKLM\...\{366C4FB5-CF6E-258B-418D-E6D29549A278}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TH (HKLM\...\{7A6E431B-CF43-EC3E-FD7E-0A0AAB1B25FC}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TH (HKLM\...\{A50C89BC-8D8E-8828-824A-7171F6D583D5}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TH (HKLM\...\{FCE8438C-3272-D63F-479F-670F082B294B}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TR (HKLM\...\{0B5633F0-C415-2F08-671E-4C9E2FAACD45}) (Version: 2015.1129.2307.41591 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TR (HKLM\...\{25D1751E-7CA2-5F6D-0125-0A16E47AF9FE}) (Version: 2016.0624.1251.21301 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TR (HKLM\...\{83DDDFD8-AD42-72F9-E4F1-5456FDB304C9}) (Version: 2017.0424.2119.36535 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TR (HKLM\...\{89A1F076-19B8-A2B1-D5A3-E8247EFAF157}) (Version: 2016.0916.1515.27418 - Advanced Micro Devices, Inc.) Hidden
    Catalyst Control Center Next Localization TR (HKLM\...\{B10089DE-934F-6E0F-683A-B788F89348DF}) (Version: 2016.1121.1657.30480 - Advanced Micro Devices, Inc.) Hidden
    Civilization IV Complete (HKLM-x32\...\Civilization IV Complete) (Version: 1.74 - 2K Games)
    Civilzation III Complete (HKLM-x32\...\Civilzation III Complete) (Version: 1.74 - 2K Games)
    CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.5.6902 - CyberLink Corp.)
    CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.5.3606 - CyberLink Corp.)
    CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3416 - CyberLink Corp.)
    CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.2.3418 - CyberLink Corp.)
    CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.2.3302 - CyberLink Corp.)
    DisableMSDefender (HKLM\...\{74FE39A0-FB76-47CD-84BA-91E2BBB17EF2}) (Version: 1.0.0 - Hewlett-Packard Company) Hidden
    Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
    Free Video to iPad Converter version 5.0.61.805 (HKLM-x32\...\Free Video to iPad Converter_is1) (Version: 5.0.61.805 - DVDVideoSoft Ltd.)
    Galerie de photos (HKLM-x32\...\{F4D99A13-F63A-4FC1-8799-CFFDB78DDFB3}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
    Google Analytics Opt-out Browser Add-on (HKLM\...\{82B280A2-521E-4D30-AF15-38CD6D5CB629}) (Version: 0.9.6.0 - Google Inc.)
    Google Chrome (HKLM-x32\...\Google Chrome) (Version: 71.0.3578.98 - Google Inc.)
    Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.33.23 - Google Inc.) Hidden
    Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.25.11 - Google Inc.) Hidden
    HP Documentation (HKLM-x32\...\{71D55970-20A4-43F2-BECD-8F315DEB64F1}) (Version: 1.1.1.0 - Hewlett-Packard)
    HP Dropbox Plugin (HKLM-x32\...\{D12BC084-97D6-438A-AA7C-5962608D17A0}) (Version: 36.0.41.58587 - HP)
    HP Google Drive Plugin (HKLM-x32\...\{BFA42100-DB54-467A-BB87-CF70732B4065}) (Version: 36.0.41.58587 - HP)
    HP Officejet Pro 8620 Basic Device Software (HKLM\...\{A977D10D-989A-40D4-B0B1-450954516543}) (Version: 32.3.198.49673 - Hewlett-Packard Co.)
    HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7127.4628 - Hewlett-Packard)
    HP System Event Utility (HKLM-x32\...\{C78E8F51-3EAD-4F0C-83F0-EF371075E0B4}) (Version: 1.0.10 - Hewlett-Packard Company)
    HP Utility Center (HKLM\...\{D72E8F9D-1FB1-4816-93DA-19B4E45604BF}) (Version: 2.3.3 - Hewlett-Packard Company)
    HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
    HPDiagnosticCoreDll (HKLM-x32\...\{9262B08F-E183-4FED-A2BD-23FF1A84EB79}) (Version: 1.0.15.0 - Hewlett Packard)
    IPVanish (HKLM\...\{D733FF99-FCC0-4FD2-B166-F0E0A1DEC33F}) (Version: 3.2.12.0 - IPVanish) Hidden
    IPVanish (HKLM-x32\...\IPVanish 3.2.12.0) (Version: 3.2.12.0 - IPVanish)
    IrfanView 4.52 (64-bit) (HKLM\...\IrfanView64) (Version: 4.52 - Irfan Skiljan)
    iTunes (HKLM\...\{D337F167-C622-43BE-B3FB-75C62C49143A}) (Version: 12.9.3.3 - Apple Inc.)
    Malwarebytes version 3.6.1.2711 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.6.1.2711 - Malwarebytes)
    Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
    Microsoft Office Home and Student 2010 (HKLM-x32\...\Office14.SingleImage) (Version: 14.0.7015.1000 - Microsoft Corporation)
    Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 19.002.0107.0008 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
    Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
    Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 (HKLM-x32\...\{e2803110-78b3-4664-a479-3611a381656a}) (Version: 14.0.24215.1 - Microsoft Corporation)
    Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (HKLM\...\Microsoft Visual Studio 2010 Tools for Office Runtime (x64)) (Version: 10.0.50903 - Microsoft Corporation)
    Movie Maker (HKLM-x32\...\{0FD2B9C6-DB91-48EA-9518-AB5B68CA1E28}) (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
    Norton Security Scan (HKLM-x32\...\NSS) (Version: 4.6.1.175 - Symantec Corporation)
    Norton Utilities 16 (HKLM-x32\...\Norton Utilities 16_is1) (Version: 16.0 - Symantec Corporation)
    OBS Studio (HKLM-x32\...\OBS Studio) (Version: 22.0.2 - OBS Project)
    OEM Application Profile (HKLM-x32\...\{70D5F822-F4C4-33D9-7EEC-2A4AF4EA7BDC}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
    Picture Control Utility (HKLM-x32\...\{87441A59-5E64-4096-A170-14EFE67200C3}) (Version: 1.2.0 - Nikon)
    QuickTime 7 (HKLM-x32\...\{3D2CBC2C-65D4-4463-87AB-BB2C859C1F3E}) (Version: 7.76.80.95 - Apple Inc.)
    Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9200.29070 - Realtek Semiconductor Corp.)
    Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 8.20.815.2013 - Realtek)
    Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7083 - Realtek Semiconductor Corp.)
    REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.12.0906 - REALTEK Semiconductor Corp.)
    SAP Crystal Reports runtime engine for .NET Framework (32-bit) (HKLM-x32\...\{FBAB5DC0-657B-424F-BE58-07DEFF68917C}) (Version: 13.0.5.891 - SAP)
    SAP Crystal Reports runtime engine for .NET Framework (64-bit) (HKLM\...\{8674E662-F413-4A50-A256-ABE97FECE84D}) (Version: 13.0.5.891 - SAP)
    Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{90140000-003D-0000-0000-0000000FF1CE}_Office14.SingleImage_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version: - Microsoft)
    Skype Meetings App (HKLM-x32\...\{D20CE315-AC32-4B25-AB3A-7112A9AB6FC3}) (Version: 16.2.0.232 - Microsoft Corporation)
    Skype version 8.33 (HKLM-x32\...\Skype_is1) (Version: 8.33 - Skype Technologies S.A.)
    swMSM (HKLM-x32\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
    Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 19.3.31.31 - Synaptics Incorporated)
    Update for Windows 10 for x64-based Systems (KB4023057) (HKLM\...\{F814D094-197F-43C8-87FA-3210BB780486}) (Version: 2.53.0.0 - Microsoft Corporation)
    VLC media player (HKLM-x32\...\VLC media player) (Version: 3.0.3 - VideoLAN)
    vs2015_redist x86 (HKLM-x32\...\{BD46163A-0331-4A61-B65A-7B66D7C93F8E}) (Version: 1.0.0.0 - Realnetworks) Hidden
    WARP (HKCU\...\b0929023cc7fa5fd) (Version: 4.10.0.41 - WARP Technologies)
    WARP Admin (HKCU\...\23a7458f1595c1f7) (Version: 4.10.0.41 - WARP Technologies)
    WD Drive Utilities (HKLM-x32\...\{48996CDD-DD81-4197-93FE-0971E73C5CA7}) (Version: 1.3.2.2 - Western Digital Technologies, Inc.) Hidden
    WD Drive Utilities (HKLM-x32\...\{eab1fb93-61fb-48de-b815-b4e9b68d2ef1}) (Version: 1.3.2.2 - Western Digital Technologies, Inc.)
    WD Quick View (HKLM-x32\...\{965D28B5-3C86-41FD-994E-D6376815C9B3}) (Version: 2.4.10.17 - Western Digital Technologies, Inc.)
    YNAB 4 version 4.3.624 (HKLM-x32\...\com.ynab.YNAB4.LiveCaptive_is1) (Version: 4.3.624 - YouNeedABudget.com)
    Zoom (HKCU\...\ZoomUMX) (Version: 4.1 - Zoom Video Communications, Inc.)

    **** End of log ****

    Thank you again for your help - all that text means very little to me!
     

    Attached Files:

  9. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    I am not surprised it is running slow - I would hazard a guess that it is like watching grass grow

    1. Uninstall Malwarebytes
    Malwarebytes version 3.6.1.2711 (HKLM\...\{35065F43-4BB2-439A-BFF7-0F1014F2E0CD}_is1) (Version: 3.6.1.2711 - Malwarebytes)
    I think it is the free version.
    If it IS the paid for version offering full protection, as against the trial version where after so many days it reverts to the free version - scan on demand only
    Then you will after the testing of the system be able to re-install if you wish
    However I can assure you that your system will run smoother without Malwarebytes
    This opinion - refers only to your OS Windows 10

    To uninstall Malwarebtes go to settings as here
    https://support.microsoft.com/en-gb/help/4028054/windows-10-repair-or-remove-programs

    NOTE please it is remove in settings, NOT in Programs and Features
    After the uninstall from settings REBOOT that is SHUT down by clicking on white Microsoft flag left of desktop.
    The power on again using power button

    Now go here
    https://support.malwarebytes.com/docs/DOC-2674
    download the Malwarebytes cleanup and follow the guide
    NOT of course to the reinstall so on the window - do you want to reinstall YOU select NO

    2. NOW you need to uninstall NORTON - this may well be fragments of when you had NORTON installed - perhaps on the free offer.
    Norton Security Scan (HKLM-x32\...\NSS) (Version: 4.6.1.175 - Symantec Corporation)
    Norton Utilities 16 (HKLM-x32\...\Norton Utilities 16_is1) (Version: 16.0 - Symantec Corporation)

    Follow the same procedure as you did for the first steps of Malwarebytes
    The shut down and restart after the uninstall from settings is vital
    Then go here
    https://support.norton.com/sp/en/uk/home/current/solutions/v60392881_EndUserProfile_en_us
    Run that using of course the remove option NOT the remove and re install

    THEN SHUT DOWN and reboot again.

    3. That will not remove the Norton Utilities 16 which you probably acquired as a free offer on the download of something else
    To uninstall that use Settings again if it is still shown and then
    see this please
    https://support.norton.com/sp/en/us/home/current/solutions/v120292442_EndUserProfile_en_us
    following the procedure for Windows 10
    SHUT DOWN and reboot

    4. When you have done that check that Defender is running and update it

    https://answers.microsoft.com/en-us...-windows/0682bf04-b8d2-4646-9dfb-e5823a5e2117
    ON the link above - Defender and settings turn on protection of course.
    Do not enable Cloud and reporting to Microsoft

    5. Post back when at that last stage unless of course you have questions regarding the procedures
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    A further examination shows you have SpyHunter from Enigma installed
    SpyHunter 4 Service SpyHunter 4 Service Running Auto Own Process c:\program files\enigma software group\spyhunter\sh4service.exe Normal LocalSystem

    follow this procedure
    https://www.enigmasoftware.com/program-uninstall-steps/

    YOU should be aware that you can use ONLY ONE active Antivirus -
    The number you have or have had is more than likely the main reason for the slow performance and indeed the other errors revealed in the logs
     
  11. billdounez

    billdounez Thread Starter

    Joined:
    Feb 8, 2019
    Messages:
    11
    Hi Macboatmaster,

    Thank you for all the help - I went through the steps as stated. I had already uninstalled SpyHunter but remanence files remained, I've deleted those as well - it doesn't appear in setting > apps or in programme files anywhere.

    I have followed the procedures to uninstall Norton and Malwarebytes - going through settings and then through their uninstall procedures.

    Windows defender is up to date and running.

    However, just a couple of questions if possible:

    When I do a search for Norton, Malwarebytes or SpyHunter I still get 'Desktop apps' appearing - Norton Utilities 16, Norton Security Scan, Malwarebytes, Uninstall Malwarebytes and SpyHunter Emergency Start-up.

    None of them work when I click on them and all files etc. have been deleted - they do not appear in Setting > Apps or in programme files either. Is this okay to leave them? Or do I need to do something else to remove them?

    Also, with the Defender settings, I now have a hazard sign saying that, 'Cloud-delivered protection is off. Your device may be vulnerable' - is that okay to stay like that?

    Thank you again for all of your help,

    Kind regards
     
  12. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    Your choice I have it turned off. However I exercise careful browsing.
    The Cloud protection
    https://answers.microsoft.com/en-us...-windows/0682bf04-b8d2-4646-9dfb-e5823a5e2117

    as you can see also sends information to Microsoft.
    You can dismiss the warning. There is a dismiss button on the warning.

    The important question now is - do you see any improvement in performance. before we proceed to the next step

    You may safely leave those
     
  13. billdounez

    billdounez Thread Starter

    Joined:
    Feb 8, 2019
    Messages:
    11
    Thank you for explaining all of that - sorry for the basic questions!

    Yes, my computer is definitely working better - it is still not the fastest, but it has definitely improved significantly following those step - thank you.

    I'm all ears for the next step!

    Genuinely, thank you for all of your help with this - it is already making a big difference. Thank you
     
  14. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

    Joined:
    Jan 14, 2010
    Messages:
    21,156
    1.
    Really no need for apologies, even if it had have been basic, which it was not.

    2. Pleased to hear that you have noticed a difference.

    3. Open Defender Update it again and run a QUICK scan
    If it finds anything
    Click History tab and click to check all detected items
    Post details of those please

    4. An examination of the logs shows that you need to run a system file check
    This is done on the cmd

    sfc /scannow

    You open a cmd prompt with admin rights
    Use search to open elevated Prompt from Start
    Step 1: Open Start by either clicking the Windows logo key on the bottom left corner of the screen or by pressing the Windows logo key on the keyboard.

    Step 2: Type Command Prompt or CMD in the search box to see Command Prompt entry in the result, right-click on the Command Prompt, and then click Run as administrator.

    The cmd window will then be headed Administrator Command Prompt

    type the cmd
    sfc /scannow

    press enter
    it may take sometime, if it reports all in order, that is job done.
    If it reports errors found and some could not be fixed
    REBOOT
    and run again
    If it still reports some errors could not be fixed
    REBOOT and run once more.
    If on the third run some errors could not be fixed it is not going to fix them
    back at the admin cmd prompt type or copy and paste is easier for this cmd

    Dism /Online /Cleanup-Image /RestoreHealth

    that cmd may very well likely hang for sometime at approx. 75%
    If that reports completed successfully - that is good.
    REBOOT and re run the sfc cmd all should now be well with that.
    Please post results I do NOT need logs at this stage.
     
  15. billdounez

    billdounez Thread Starter

    Joined:
    Feb 8, 2019
    Messages:
    11
    Thank you again.

    I updated Defender and ran a scan - there were no threats. I checked the Full History as well - No threats.

    I then ran the systems file check - ' Windows Resource Protection did not find any integrity violations.'

    I gather those results are good?

    Thank you again for all your help

    Kind regards
     
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