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New ZoneAlarm Version Disappoints

Discussion in 'Virus & Other Malware Removal' started by ladyjeweler, May 30, 2004.

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  1. ladyjeweler

    ladyjeweler Thread Starter

    Joined:
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    This is from Langalist Newsletter.

    2) New ZoneAlarm Version Disappoints
    ZoneAlarm is beginning to suffer from "kitchen sink" syndrome: Each version has added more and more features until what once was a simple, elegant firewall is now a complex security suite.

    The newest version of ZA Pro is supposed to add active antivirus protection to your mail stream. I really didn't need this function--- I already have an AV tool guarding the mail--- but didn't see a way to tell ZAP to disable its separate AV protection. Maybe the setting was there, but I never got that far...

    As soon as I tried gathering mail, my resident AV tool (Norton) went nuts, popping up an unending stream of "virus found and removed..." messages. My guess is that ZA changed the way it processes and stores mail files, so that my AV tool no longer recognized the already-processed files as safe. I wasted an hour or so trying to get the two tools to play nice, but eventually gave up in disgust: Who has time for this? I tried uninstalling the new ZAP and reinstalling the previous version, but Norton remained badly hosed by all the diddling I'd done to it. In the end, it was faster and simpler for me to roll my system back to the pre-change state, using ZAP 4x as a firewall, and Norton for AV protection. Now everything works fine again.

    I'm not the only one having trouble:

    Hi Fred: I've used Zone Alarm for a couple of years now and really like it. However the latest version (zap_50_590_015) has slowed my XP system to a crawl - especially MailWasher and Outlook Express. ---Ian Patton

    Dear Fred, I will probably just be adding my note to many others in this regard. The newest Zone Alarm Pro, 5.0 update blew away my cable internet connection and caused my machine to reset every time I attempted to get mail or browse the web. I was forced to remove it and reinstall a prior version, and it wasn't just easy. If your other readers have a similar problem, they should know to call customer service, not tech support, and report a "no access issue." This will be handled for free but the TS guys are $3 a minute, even if the problem is caused by their software. It was suggested that my Process Guard caused the problem. But I removed that and upgraded again with the same result. The techs told me this update was a week or two old and had been removed from the site once already for a similar bug. I have auto update notices on this software. Maybe I shouldn't allow updates until they are a month or two old. ---Pat Murphy

    .... and there are other letters too. In short, if you have a copy of ZA 4x, hang on to it. At the very least, the 5x version seems not ready for prime time; and it may simply have become too big, too complex, and too unwieldy for its own--- or our--- good.
     
  2. hewee

    hewee

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  3. hewee

    hewee

    Joined:
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    I just downloaded 4.5.594.000 so I have it on my PC.
    If ZA only keeps the last two versions for download then I want it now. :D
     
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