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Newbie problems

Discussion in 'Business Applications' started by autofix, Jan 29, 2005.

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  1. autofix

    autofix Thread Starter

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    Hi all,

    First time post for me, so thanks in advance for any help i get here.

    Normally I search the net looking for fixes for my problems but this one has me beaten, so far :) I have found a few suggested solutions but none have worked. One suggested editing the registry but my registry entried were not the same. I found and deleted all the owner files that I could.

    I am running 98SE on an IBM thinkpad 600x.

    Now my problem. When I open word I get a message saying "word could not open" with a square. Also I cannot open any doc's I get the message "doc is locked for editing by another user". If I then try to close word I get the message "the file normal already exists, do you want to replace it".

    I tried to load norton as I read that old versions could cause similar faults but got the message that the temp folder is unaccessible or full.

    Also when I open my computer it can not open my C drive unless I right click it and select explore.

    TIA

    Alan
     
  2. MFDnNC

    MFDnNC

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    Delete all occurances of normal.dot
     
  3. autofix

    autofix Thread Starter

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    Hi,

    Sorry, I forgot to mention, that was one of the solutions I found and it didnt work. There was just one normal.dot file which I deleted but it made on change.

    Thanks

    Alan
     
  4. autofix

    autofix Thread Starter

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    Hi all,

    This problem is mostly sorted. My word is back to normal, which was my main concern.

    The clue was in the message for temp folder. I cleared this folder and now have word back to normal again.

    The only remaining issue that I can see so far is that "c" will not open in "my computer" unless I right click it and select explore, but I guess i can live with that if everything else is ok.

    Regards

    Alan
     
  5. Elvandil

    Elvandil

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  6. autofix

    autofix Thread Starter

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    Jan 29, 2005
    Messages:
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    Hi,

    Sorry for being a bit late with my reply.

    Thanks, but that script didnt do anything for me. I noticed it mentioned XP, which may be the reason as I am running 98se.

    I never got to the bottom of the remainder of the problem, but since clearing the temp file i have everything working besides the issue mentioned above. This is good enough for now.

    Thanks again

    Alan
     
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