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Newly installed CD-RW doesn't write

Discussion in 'Hardware' started by joerep, Mar 21, 2004.

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  1. joerep

    joerep Thread Starter

    Joined:
    Feb 23, 2004
    Messages:
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    The CD-RW that came with my Sont Vaio computer malfunctioned. Best Buy installed a new one since it was under warranty. The new one is an Ultraspeed Memorex. My Computer shows it as a CD-RW and it has a recorder tab. The device manager however shows it as a CD-ROM. Nero5 was installed with the new drive. If I enable the recorder tab, it tries to write but an error message comes up saying it can't complete. If I diable the recorder tab, I get a G drive not accessable, wrong command. Short of returning it to Best Buy who took a week andd a half to install it, does anybody know if there is a simpler solution. Thanks.
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,935
    First Name:
    Rob
    I personally would take it back - they should fix it free of charge because it was not done right the first time. It shouldn't be your headache.

    If you want to try to fix it, go to http://www.nero.com/us/631933457317970.html and download the latest patches to Nero. Check your Nero to see if its 5.0 or 5.5 for the update.

    Also the recorder tab is Windows built-in burning support provided by Roxio. You should be able to disable it without affecting Nero, and sometimes it has to be disabled for proper operation. Don't use drag and drop in Explorer for burning CD's but use Nero to burn.
     
  3. joerep

    joerep Thread Starter

    Joined:
    Feb 23, 2004
    Messages:
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    Thanks, I think I'll take your advice and return it and hope they don't take so long to fix it this time.
     
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