Night crashes

[sidbub]

Really strange. For the past few month, something is happening during the night when the HP g6 is in a sleep state. In the morning, I find it crashed from a blue screen and have to reboot. I don't know what's going on. I have checked with my AV and anti malware but it shows nothing. Attaching a pic of the windows issue and maybe someone can identify what is going on.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD A4-3300M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
Processor Count: 2
RAM: 7658 Mb
Graphics Card: AMD Radeon(TM) HD 6480G, 512 Mb
Hard Drives: C: Total - 461546 MB, Free - 192085 MB; D: Total - 15088 MB, Free - 320 MB; G: Total - 476936 MB, Free - 261131 MB;
Motherboard: Hewlett-Packard, 169B
Antivirus: Webroot SecureAnywhere, Updated and Enabled

 

[CoolBurn]

Copy that last three or so dmp files from C:\Windows\Minidump onto the desktop.
On the desktop highlight all three and right-click on one, select Send To > Compressed (zipped) folder.
Upload (attach) the zip folder in your next reply.

On the side, do you have any usb devices plugged into the computer?

 

[sidbub]

I have a Seagate external backup drive attached to the usb. It is a solid state drive. Here are the zip files.

 

[CoolBurn]

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006090060, Physical Device Object of the stack
Arg3: fffff80000b9a518, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800b161430, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fa5000 pci

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

DPC_STACK_BASE: FFFFF80000BA0FB0

STACK_TEXT:
fffff800`00b9a4c8 fffff800`03f37b92 : 00000000`0000009f 00000000`00000003 fffffa80`06090060 fffff800`00b9a518 : nt!KeBugCheckEx
fffff800`00b9a4d0 fffff800`03ed2cfc : fffff800`00b9a600 fffff800`00b9a600 00000000`00000000 00000000`00000007 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9a570 fffff800`03ed2b96 : fffffa80`09248758 fffffa80`09248758 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9a5e0 fffff800`03ed2a7e : 000002d4`680e4240 fffff800`00b9ac58 00000000`013052b4 fffff800`04047908 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9ac30 fffff800`03ed2867 : 00000086`28a835c9 00000086`013052b4 00000086`28a835f3 00000000`000000b4 : nt!KiTimerExpiration+0x1be
fffff800`00b9acd0 fffff800`03ebebca : fffff800`04043e80 fffff800`04051cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9ad80 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ad40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

IMAGE_VERSION: 6.1.7601.17514

FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_netr28x_IMAGE_pci.sys

BUCKET_ID: X64_0x9F_3_POWER_DOWN_netr28x_IMAGE_pci.sys

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x9f_3_power_down_netr28x_image_pci.sys

FAILURE_ID_HASH: {dea383fc-53cb-1723-2b40-a082f455a875}


Can you open command prompt and run the following command: netsh wlan show driver (press enter)
Post the results in your next reply.

Just to double check the laptop model is G6-1b60us?
Norton security was presinstalled can you run the removal tool from Norton.
https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

 

[sidbub]

Ran Norton removal tool. Here is your command.
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Peter>netsh wlan show driver

Interface name: Wireless Network Connection

Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n
FIPS 140-2 mode supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
Shared WEP-40bit
Shared WEP-104bit
Shared WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Vendor defined TKIP
Vendor defined CCMP
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
Vendor defined Vendor defined


C:\Users\Peter>

 

[CoolBurn]

Missing the top part of the command but that's okay.
Go to the HP link below and under Driver-Network download and install the File name: sp51607 (should be the 2nd one down.. Version 3.0.42.285)

http://support.hp.com/us-en/drivers...8/model/5128909#Z7_3054ICK0KGTE30AQO5O3KA30R1

 

[sidbub]

OK all installed

 

[CoolBurn]

Either you can initiate the sleep mode or hibernation and check if the bsod happens. Or just wait until tonight.

Looks like HP has update to correct the BSOD problem with the wireless adapter, hopefully resolving the problem.

 

[sidbub]

CoolBurn, thanks for your help. Hope this solves that issue even though I don't know what that issue was. Just rebooted so at least all is working for now.

 

[CoolBurn]

No problem...
From the dump file, bug-check 9f point to a device driver not properly powering down when windows goes to sleep or hibernation. (That's why I asked about USB devices)
Bucket Id states the fault it with the netr28x driver which belongs to Ralink. (The wireless adapter)

So lucky HP has an updated driver for the wireless adapter in regards to the matter.

My wording in post 8 is really misleading/wrong, going to fix that.

 

[sidbub]

Thanks for the explanation and now it makes some sense.