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Night crashes

Discussion in 'Windows 7' started by sidbub, Apr 9, 2015.

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  1. sidbub

    sidbub Thread Starter

    Joined:
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    Really strange. For the past few month, something is happening during the night when the HP g6 is in a sleep state. In the morning, I find it crashed from a blue screen and have to reboot. I don't know what's going on. I have checked with my AV and anti malware but it shows nothing. Attaching a pic of the windows issue and maybe someone can identify what is going on.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD A4-3300M APU with Radeon(tm) HD Graphics, AMD64 Family 18 Model 1 Stepping 0
    Processor Count: 2
    RAM: 7658 Mb
    Graphics Card: AMD Radeon(TM) HD 6480G, 512 Mb
    Hard Drives: C: Total - 461546 MB, Free - 192085 MB; D: Total - 15088 MB, Free - 320 MB; G: Total - 476936 MB, Free - 261131 MB;
    Motherboard: Hewlett-Packard, 169B
    Antivirus: Webroot SecureAnywhere, Updated and Enabled
     

    Attached Files:

  2. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
    Messages:
    1,768
    Copy that last three or so dmp files from C:\Windows\Minidump onto the desktop.
    On the desktop highlight all three and right-click on one, select Send To > Compressed (zipped) folder.
    Upload (attach) the zip folder in your next reply.

    On the side, do you have any usb devices plugged into the computer?
     
  3. sidbub

    sidbub Thread Starter

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    Messages:
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    I have a Seagate external backup drive attached to the usb. It is a solid state drive. Here are the zip files.
     

    Attached Files:

  4. CoolBurn

    CoolBurn

    Joined:
    Dec 5, 2013
    Messages:
    1,768
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time.
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa8006090060, Physical Device Object of the stack
    Arg3: fffff80000b9a518, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
    Arg4: fffffa800b161430, The blocked IRP

    Debugging Details:
    ------------------


    DRVPOWERSTATE_SUBCODE: 3

    IMAGE_NAME: pci.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4ce7928f

    MODULE_NAME: pci

    FAULTING_MODULE: fffff88000fa5000 pci

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

    BUGCHECK_STR: 0x9F

    PROCESS_NAME: System

    CURRENT_IRQL: 2

    ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

    DPC_STACK_BASE: FFFFF80000BA0FB0

    STACK_TEXT:
    fffff800`00b9a4c8 fffff800`03f37b92 : 00000000`0000009f 00000000`00000003 fffffa80`06090060 fffff800`00b9a518 : nt!KeBugCheckEx
    fffff800`00b9a4d0 fffff800`03ed2cfc : fffff800`00b9a600 fffff800`00b9a600 00000000`00000000 00000000`00000007 : nt! ?? ::FNODOBFM::`string'+0x33af0
    fffff800`00b9a570 fffff800`03ed2b96 : fffffa80`09248758 fffffa80`09248758 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9a5e0 fffff800`03ed2a7e : 000002d4`680e4240 fffff800`00b9ac58 00000000`013052b4 fffff800`04047908 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9ac30 fffff800`03ed2867 : 00000086`28a835c9 00000086`013052b4 00000086`28a835f3 00000000`000000b4 : nt!KiTimerExpiration+0x1be
    fffff800`00b9acd0 fffff800`03ebebca : fffff800`04043e80 fffff800`04051cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9ad80 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ad40 00000000`00000000 : nt!KiIdleLoop+0x5a


    STACK_COMMAND: kb

    FOLLOWUP_NAME: MachineOwner

    IMAGE_VERSION: 6.1.7601.17514

    FAILURE_BUCKET_ID: X64_0x9F_3_POWER_DOWN_netr28x_IMAGE_pci.sys

    BUCKET_ID: X64_0x9F_3_POWER_DOWN_netr28x_IMAGE_pci.sys

    ANALYSIS_SOURCE: KM

    FAILURE_ID_HASH_STRING: km:x64_0x9f_3_power_down_netr28x_image_pci.sys

    FAILURE_ID_HASH: {dea383fc-53cb-1723-2b40-a082f455a875}



    Can you open command prompt and run the following command: netsh wlan show driver (press enter)
    Post the results in your next reply.

    Just to double check the laptop model is G6-1b60us?
    Norton security was presinstalled can you run the removal tool from Norton.
    https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us
     
  5. sidbub

    sidbub Thread Starter

    Joined:
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    Messages:
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    Ran Norton removal tool. Here is your command.
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Peter>netsh wlan show driver

    Interface name: Wireless Network Connection

    Type : Native Wi-Fi Driver
    Radio types supported : 802.11b 802.11g 802.11n
    FIPS 140-2 mode supported : Yes
    Hosted network supported : Yes
    Authentication and cipher supported in infrastructure mode:
    Open None
    Open WEP-40bit
    Open WEP-104bit
    Open WEP
    Shared WEP-40bit
    Shared WEP-104bit
    Shared WEP
    WPA-Enterprise TKIP
    WPA-Enterprise CCMP
    WPA-Personal TKIP
    WPA-Personal CCMP
    WPA2-Enterprise TKIP
    WPA2-Enterprise CCMP
    WPA2-Personal TKIP
    WPA2-Personal CCMP
    Vendor defined TKIP
    Vendor defined CCMP
    WPA2-Enterprise Vendor defined
    WPA2-Enterprise Vendor defined
    Vendor defined Vendor defined
    Vendor defined Vendor defined
    Vendor defined Vendor defined
    Authentication and cipher supported in ad-hoc mode:
    Open None
    Open WEP-40bit
    Open WEP-104bit
    Open WEP
    WPA2-Personal CCMP
    Vendor defined Vendor defined


    C:\Users\Peter>
     
  6. CoolBurn

    CoolBurn

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  7. sidbub

    sidbub Thread Starter

    Joined:
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    Messages:
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    OK all installed
     
  8. CoolBurn

    CoolBurn

    Joined:
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    Either you can initiate the sleep mode or hibernation and check if the bsod happens. Or just wait until tonight.

    Looks like HP has update to correct the BSOD problem with the wireless adapter, hopefully resolving the problem.
     
  9. sidbub

    sidbub Thread Starter

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    Messages:
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    CoolBurn, thanks for your help. Hope this solves that issue even though I don't know what that issue was. Just rebooted so at least all is working for now.
     
  10. CoolBurn

    CoolBurn

    Joined:
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    No problem...
    From the dump file, bug-check 9f point to a device driver not properly powering down when windows goes to sleep or hibernation. (That's why I asked about USB devices)
    Bucket Id states the fault it with the netr28x driver which belongs to Ralink. (The wireless adapter)

    So lucky HP has an updated driver for the wireless adapter in regards to the matter.

    My wording in post 8 is really misleading/wrong, going to fix that.:eek:
     
  11. sidbub

    sidbub Thread Starter

    Joined:
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    Messages:
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    Thanks for the explanation and now it makes some sense.
     
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