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no audio output device or cd/dvd rom

Discussion in 'Windows Vista' started by greatmother4ya, Feb 13, 2014.

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  1. greatmother4ya

    greatmother4ya Thread Starter

    Apr 28, 2013
    Tech Support Guy System Info Utility version
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 64 bit
    Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-60, AMD64 Family 15 Model 104 Stepping 2
    Processor Count: 2
    RAM: 3838 Mb
    Graphics Card: NVIDIA GeForce 7150M / nForce 630M, 64 Mb
    Hard Drives: C: Total - 225208 MB, Free - 136608 MB; D: Total - 13264 MB, Free - 9172 MB;
    Motherboard: Quanta, 30CF
    Antivirus: Microsoft Security Essentials, Updated and Enabled

    I have went to hp and updated drivers. Device manager say I have no driver. Then when I try to update it it says it's up to date. It won't give me the option to rollback the driver.I've looked up every fix online and tried it, nothin seems to work. I backed up my laptop and it came back then it was gone the next day. So that makes me think its software issues instead of hardware issues. I ran a scan with malwarebytes the day after it dissappeared again, and found a few viruses including a trojan downloader. I removed them and since then the scan has been clean. I think It did some damage wile it was on there. Please help, I don't know what to do from here I tried to do a system restore to restore it back to factory settings and f11 will not work when it's booting up. Not sure why. I'm not totally dumb when it comes to computers, but I really need help not sure what to do next. This laptop was passed to me after my mother passed away so it has sentimental value to me.
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