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No boot device found new Dell XPS 13, lost valuable files!

Discussion in 'Windows 8' started by regretorrr, Jul 26, 2015.

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  1. regretorrr

    regretorrr Thread Starter

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    I bought a Dell XPS 13 a month ago because it received rave reviews in basically every publication you can find. Never liked Dell but needed a new laptop and the great reviews made me think there was something to it. I live and work in a very underdeveloped part of the world so I picked up the laptop on my annual trip to the US.

    Back to work. I transferred many key files to the laptop and used it for a month. I didn't back up because the wireless connection here is so slow that it takes a while to view an email let alone save to the cloud.

    Was using the computer yesterday to check email and got the new Windows blue screen of death. "Sorry something happened, wait for restart" or something like that. It restarted, paused at the dell logo, then gave me the following text:

    "No bootable devices found
    "Press F1 key to retry boot
    "Press F2 key for setup utility
    "Press F5 key for onboard diagnositics"

    When I go into Bios it doesn't find the hard drive. When I go into Dell diagnositics it says no hard drive found.

    When I used a Windows USB key (which took forever to make through a coworker's laptop) I tried to "refresh windows" but it says the drive is locked. When I used the command line option I can't find the hard drive, only the USB. I thought the hard drive died.

    Here's where it gets weird. After running all over today to find a size 5 torx driver I was able to open the back. I took out the SSD then put it back in. I pressed the power button and it brought me immediately to the Windows log in screen! I logged in and I could see all my files on the desktop. Then a few seconds later, blue screen of death again! It restarted and some Dell "autorepair" program started. It asked me if I wanted to return to a previous period before the problems. I clicked yes. It said this wasn't possible. Then it brought me to the same blue screen as the Windows USB stick where I could 'reinstall,' 'refresh' or use 'advanced options' like command line.

    When I take the SSD out and put it back it sometimes does this and sometimes says no bootable device found. If I try to shut down quickly it crashes. If I move very fast I can sometimes get one or two small files onto a USB drive very quickly but then it crashes again. Obviously this doesn't work.

    At least I know the files are there, maybe? The question is, what is wrong? Is there some fix for this? If so I can't find it anywhere online. Short of that, is there any way to get my files off of the SSD? This is very important for my work.

    I would be immensely grateful if you any of you fine folks could assist me here. Dell support is in another timezone and not open for the last two days in any event. A post to Dell's support forum has been in moderation for 24 hours.

    Thank you
     
  2. regretorrr

    regretorrr Thread Starter

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    Update. Left the bottom of the case off and propped the laptop up on something to leave a lot of space underneath. Got in a room with air conditioning. No idea if this helped but the laptop stayed on for 30 minutes, enough time to extract all files to a USB thumb drive.

    Immediately after I started firefox. It worked but on first page load got the blue screen of death again and on reboot "no bootable device found". Anyone have a clue what's going on here?
     
  3. regretorrr

    regretorrr Thread Starter

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    Update: When I remove the SSD then put it back in and turn the computer on it boots straight to the Windows log in screen. I log in an I can use Windows normally. If I try to use Firefox or select "shut down" it crashes again and reboots. When it reboots it doesn't find any bootable devices, BIOS doesn't find the hard drive, diagnostics doesn't find the hard drive. If I take the SSD out and put it back in I get the same thing again.
     
  4. TonyB25

    TonyB25 Banned

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    Connect the drive to another computer using a USB adapter and make a backup of your files.
     
  5. regretorrr

    regretorrr Thread Starter

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    That isn't possible because I'm in a place with no mail, computer parts, etc. Anyway I was able to take the SSD out and put it back so that Windows would boot and I could get all of the files on a USB thumb drive. The question now is what is wrong with the computer and what should I do to fix it?
     
  6. RolandJS

    RolandJS

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    Messages:
    59
    One of my Acer laptops runs hotter than the other Acer laptop cousin, so I purchased an external USB or AC powered notebook cooling assembly [one giant fan, other models come with twin fans], with 4 additional USB ports. That hardwire addition helped "muchly" to keep the temperature down. Perhaps, purchase same for your Dell laptop?
     
  7. regretorrr

    regretorrr Thread Starter

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    Had a brand new SSD brought in from the capital on a bus, installed it, BIOS doesn't find it either. Put the old SSD in, boots directly to windows log in screen again, try to open Firefox or shutdown, crashes again, reboots to "no bootable device found".

    Doesn't seem to be anything loose. The SSD clicks and screws in. Computer only crashes when certain tasks are done like trying to shutdown or use Firefox. Not a temperature issue either. Can run the laptop forever as long as I don't try to shutdown or use Firefox.

    I already have the files. Now I want to know why the laptop won't work.
     
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