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No Browsers Working

Discussion in 'Web & Email' started by Biocore, Feb 24, 2009.

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  1. Biocore

    Biocore Thread Starter

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    Hi, my friend is having a little problem with her web browsers that I have honestly never seen before. She has Flock, Firefox, and Internet Explorer installed, and all of them were working fine up until yesterday. Now they just show a blank white screen when opened. She's already tried without her firewall on, and that didn't work.
     
  2. Jason08

    Jason08

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    Has she tried reinstalling any of them?
     
  3. TerryNet

    TerryNet Moderator

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    First Name:
    Terry
    Good chance it's a firewall or stack/WINSOCK problem. What firewall is used?

    (From a JohnWill post)

    TCP/IP stack repair options for use with Windows XP with SP2 or SP3.

    Start, Run, CMD, OK to open a command prompt.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset TCP/IP stack to installation defaults. netsh int ip reset reset.log

    Reboot the machine.
     
  4. Rich-M

    Rich-M

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  5. Biocore

    Biocore Thread Starter

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    Feb 24, 2009
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    Sorry it took me so long to respond, sorta forgot to get her to try these methods for a while. Well, due to the browsers not working, she can't download anything, and I both live too far away to get anything over to her and have dial-up so sending .exe files is painfully slow. She also has trouble with the CMD, there is apparently a password on it (which she figured out), but when the window opens her computer shuts down.

    Reinstalling them also does nothing.
     
  6. TerryNet

    TerryNet Moderator

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    Format the disk and install Windows fresh.
     
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