No Buckups !!

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nichosi

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Joined
May 6, 2014
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120
2-3 weeks ago my PC would not bootup & my mind wrongly stuck to the opinion that the HDD failed.

The local branch of a national IT company offered to check it for free & was to pay for anything needed. The report was that the HDD was OK & all files were there.

Later I noticed the PSU fan was still & installed a new 750w PSU, the HDD was installed & the PC booted OK.

To my surprise I found the Desktop & Documents directories empty of any subdirectories or files, & they were all very sencitive stuf, email addresses, passwords, online banking etc.. Similarly in another partition a directory full of years accumulation of ultilities disappeard.

The sad thing though is that now I am bombarded with warnings from EBAY that people are trying to use my account,from Croydon, Barnet, Camden & BKM.GB from Milton keans, & others, not banking warnings yet.

Almost dayly I keep changing my passwords.

I do not dare mention these to the Shop as they've been helpfull to me over the years and cannot afford to loose them.

As for backups, I tried unsuxcessfully a few times with free Reflect, Easeus & the like.


Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 8 Pro, 64 bit, Build 9200, Installed 20210604180933.000000+060
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, Intel64 Family 6 Model 23 Stepping 10, CPU Count: 2
Total Physical RAM: 3 GB
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1), 21 MB
Hard Drives: C: 90 GB (23 GB Free); D: 25 GB (21 GB Free); E: 10 GB (2 GB Free);
Motherboard: Quanta 3069, ver 21.0B, s/n CNF9250V10
System: Hewlett-Packard, ver HPQOEM - 1, s/n CNF9250V10
Antivirus: Windows Defender, Enabled and Updated
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
121,248
Since you should be running Windows 8.1 a good place to start is to see if the operating system installed is genuine. You are posting this in the Windows 10 forum but the utility says you're running Windows 8.

Please open an Elevated Command Prompt window (on the Start screen, type "Command" - a Command Prompt icon will appear, right-click on it and select Run as Administrator) then at the prompt, type the following (be sure to include the spaces):

Licensingdiag.exe -report %userprofile%\desktop\report.txt -log %userprofile%\desktop\repfiles.cab

After running the command, two files will appear on your desktop, report.txt and repfiles.cab. Please open the report.txt file in Notepad and copy and paste the contents here. The repfiles.cab is only a backup file and can be ignored for the time being.
 

nichosi

Thread Starter
Joined
May 6, 2014
Messages
120
<DiagReport>
<LicensingData>
<ToolVersion>6.2.9200.16384</ToolVersion>
<LicensingStatus>SL_LICENSING_STATUS_LICENSED</LicensingStatus>
<LicensingStatusReason>0x00000000</LicensingStatusReason>
<LocalGenuineState>SL_GEN_STATE_IS_GENUINE</LocalGenuineState>
<LocalGenuineResultP>1</LocalGenuineResultP>
<LastOnlineGenuineResult>0x00000000</LastOnlineGenuineResult>
<GraceTimeMinutes>0</GraceTimeMinutes>
<TotalGraceDays>0</TotalGraceDays>
<ValidityExpiration></ValidityExpiration>
<ActivePartialProductKey>YG673</ActivePartialProductKey>
<ActiveProductKeyPid2>00180-20008-81878-AAOEM</ActiveProductKeyPid2>
<OSVersion>6.2.9200.2.00010100.0.0.048</OSVersion>
<ProductName>Windows 8 Pro</ProductName>
<ProcessorArchitecture>x64</ProcessorArchitecture>
<EditionId>Professional</EditionId>
<BuildLab>9200.win8_rtm.120725-1247</BuildLab>
<TimeZone>GMT Standard Time(GMT+01:00)</TimeZone>
<ActiveSkuId>05e80e9f-93e3-4433-8b6d-bac4ae66d7bc</ActiveSkuId>
<ActiveSkuDescription>Windows(R) Operating System, OEM_COA_NSLP channel</ActiveSkuDescription>
<ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
<ActiveProductKeyPKeyId>3cb751e2-3cfe-f4bb-d669-312c70f257a7</ActiveProductKeyPKeyId>
<ActiveProductKeyPidEx>05426-01802-000-881878-02-2057-9200.0000-1552021</ActiveProductKeyPidEx>
<ActiveProductKeyChannel>OEM:NONSLP</ActiveProductKeyChannel>
<ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
<OfflineInstallationId>367488563915363332363078006678966130296555270363626794428692484</OfflineInstallationId>
<DomainJoined>false</DomainJoined>
<ComputerSid>S-1-5-21-3242609472-4127322085-3042814408</ComputerSid>
<ProductLCID>2057</ProductLCID>
<UserLCID>2057</UserLCID>
<SystemLCID>2057</SystemLCID>
<CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
<ServiceAvailable>true</ServiceAvailable>
<OemMarkerVersion>0x00020000</OemMarkerVersion>
<OemId>HPQOEM</OemId>
<OemTableId>SLIC-MPC</OemTableId>
<Manufacturer>Hewlett-Packard</Manufacturer>
<Model>Compaq Presario CQ61 Notebook PC</Model>
<InstallDate>20210604180933.000000+060</InstallDate>
</LicensingData>
<HealthCheck>
<Result>PASS</Result>
<TamperedItems></TamperedItems>
</HealthCheck>
<GenuineAuthz>
<ServerProps>GenuineId=55c92734-d682-4d71-983e-d6ec3f16059f;OemId=;OptionalInfoId=;Pid=bc8MeUajEwXemgGztac6dbTLeSc09SEbhsOXXybyJeA=;SkuId=05e80e9f-93e3-4433-8b6d-bac4ae66d7bc;TimeStampServer=2021-06-04T17:59:35Z;</ServerProps>
</GenuineAuthz>
</DiagReport>
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
121,248
I'd say the report is inconclusive but appears to be genuine. However, they didn't do you any favours installing Windows 8 and not updating it to 8.1. I would recommend contacting them to see why they did that and where your files are but will leave the thread open if anyone can assist here.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
84,050
OS Version: Microsoft Windows 8 Pro, 64 bit, Build 9200, Installed 20210604180933.000000+060
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, Intel64 Family 6 Model 23 Stepping 10, CPU Count: 2
Total Physical RAM: 3 GB
Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family (Microsoft Corporation - WDDM 1.1), 21 MB
Hard Drives: C: 90 GB (23 GB Free); D: 25 GB (21 GB Free); E: 10 GB (2 GB Free);
Motherboard: Quanta 3069, ver 21.0B, s/n CNF9250V10
System: Hewlett-Packard, ver HPQOEM - 1, s/n CNF9250V10
nichosi:

According to the hardware listed in your log, you appear to have a 11 - 12 year old HP/Compaq computer.

What is the exact model number(M/N) and product number(P/N) on it?

Is it perchance a Compaq Presario CQ61 model laptop which originally came with Windows Vista?

----------------------------------------------------
 
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