no desktop in Vista

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SkiPaco

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Nov 7, 2004
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70
I have a Dell Inspiron E1405 running Vista Home Premium.
My problem is that upon turning the computer on, Windows will load, and the logon screen appears, but when I click on a profile, it goes to a completely black screen except for the mouse arrow, which does move. This happens with both profiles and also in Safe mode.

Another problem which may or may not be related is that before this problem started, it would get stuck in sleep mode. More accurately, I would put the computer to sleep, but sometimes when I came to wake it up, the power light, and caps lock light would be on solid (instead of the power light fading in and out like it should do in sleep mode) and it would be a black screen with no response at all, and it required a hard restart in order to get it working again. Of course this problem is moot if I cant even log onto the computer in the first place.

Pentium Dual Core 1.75
2gb ram
vista home premium sp1
 

SkiPaco

Thread Starter
Joined
Nov 7, 2004
Messages
70
UPDATE:

I changed a BIOS setting where when the resolution is changed, it becomes a smaller or larger image within the screen, instead of stretching the image. The problem went away after that, but once I put it to shut it down, the problem came back when logging back on to Windows
 

SkiPaco

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Joined
Nov 7, 2004
Messages
70
The same black screen shows up when connected to an external monitor
 
Joined
Jul 27, 2008
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You need to update your bios from your computer manufacture site. This sounds like a problem with service pack 1
 
Joined
May 12, 2007
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2,486
This sounds very much like an unactivated Vista. The description you give is pretty much the same. ITs possible, I guess, that your copy wasnt activated. It may be worth checking with the shop you bought it from, to either get a new one, or activate foryou :)
 
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