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No desktop on startup

Discussion in 'Virus & Other Malware Removal' started by lawolfe, Feb 25, 2015.

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  1. lawolfe

    lawolfe Thread Starter

    Joined:
    Feb 4, 2015
    Messages:
    15
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 3911 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -2012 Mb
    Hard Drives: C: Total - 108824 MB, Free - 28981 MB;
    Motherboard: Acer, Hummingbird2
    Antivirus: Windows Defender, Disabled

    ------------------------------------------------

    A couple of weeks ago, I was having a problem where my desktop would not appear upon startup, as well as minor functionality was lost. Here is a link to that thread:

    http://forums.techguy.org/windows-8/1142743-no-desktop-explorer-start-up.html

    And a description of what was happening at the time (description copy and pasted from thread):

    I think my impatience may have gotten me in trouble. I have a pdf of a book on my laptop but it didn't have bookmarks, and because of some error messages I'd gotten last week I uninstalled Adobe Acrobat Pro XI with the intention of reinstalling it later. So I go to just install a trial version just so I can complete this one task, and it seemed to me that the installer got stuck, so I tried to cancel through task manager and it finally closed. I restarted the computer to end the old installation process, but when it came back to the user sign-in screen, I signed in and it took an unusually long time to sign me in. Once past that, I was expecting the desktop to appear but only blackness. I touched the touch pad and the pointer appeared onscreen but that was it. I have to open the task manager using ctrl+alt+del, right-click a program to get to explorer, then proceed to use whatever I need like normal. Just NO DESKTOP.

    This was earlier today. After a little while (I don't know how long as I wasn't keeping track of that) the desktop and explorer just came back while I was online. I didn't do anything special that I'm aware of. Now just recently, my battery died because I forgot to plug it up and since it was shut down and I had to sign back in, it has done the same thing as before. A long time to log in, and only a black background with no desktop or explorer. I also can't scroll. I have to manually scroll a page by tapping the up/down arrows in anything with a scroll bar. I've also since installed Acrobat and it's working fine.

    EDIT: My desktop finally appeared @ 0927p. I logged in at @0824p (after this, I learned that if I left the computer on long enough, the desktop would finally appear, usually over an hour later and it would work like normal.)
    -------------------------------------------------------------------

    Since then the problem has been resolved but I was advised to post here to be sure all traces could be removed.
     
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Short URL to this thread: https://techguy.org/1143778

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