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no driver detected and my volume control doesn't show up

Discussion in 'Windows XP' started by [email protected], Oct 23, 2014.

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  1. pigstye13@aol.c

    [email protected] Thread Starter

    Joined:
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    Messages:
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    I did a scan from 317 here are the results

    Results of screen317's Security Check version 0.99.89
    Windows XP Service Pack 3 x86
    Internet Explorer 8
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Security Center service is not running! This report may not be accurate!
    AVG 2013
    `````````Anti-malware/Other Utilities Check:`````````
    CCleaner
    Java 7 Update 71
    Java version out of Date!
    Adobe Flash Player 14.0.0.179 Flash Player out of Date!
    Adobe Reader XI
    Mozilla Firefox 32.0.3 Firefox out of Date!
    ````````Process Check: objlist.exe by Laurent````````
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C:: 2%
    ````````````````````End of Log``````````````````````


    I clicked control panel and printers faxes. Says no driver detected, so I installed the driver. Still says no driver detected and my volume control doesn't show up . Any ideas on how to get this printer going again? I got a business to run. I use the card reader on this Epson CX6000 printer to upload photos onto this PC, and I haven't been able to for 3 weeks now........
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
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    Adobe Flash Player out of Date!
    http://get.adobe.com/flashplayer/?no_redirect
    Untick the free McAfee scan before downloading Adobe
    ======
    Java version out of Date!
    http://www.java.com/en/
    Uninstall all older versions of Java.
    ======
    Download.
    MalwareBytes to your desktop.
    Download the Free version.

    MalwareBytes

    Once downloaded to your desktop.
    Close all open browser windows.
    Click on the Install icon - allow it to update during the install process.
    Start Malwarebytes Anti-Malware.
    But before you run a scan.
    Under Settings > Detection and Protection in the left pane.
    Under Detection Options - make sure that all three entries are ticked.
    Under Non-Malware detections - set to Treat detections as Malware.

    Now click - Scan button.
    Then select - Threat Scan.
    Then - Scan Now.
    If any infections are found during the scan, the number of them will be listed.
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    You may be prompted to restart to finish the removal process.
    If Yes - restart your Pc.

    Start Malwarebytes Anti-Malware again.
    Click History > Application Logs.
    Select the most recent scan log.
    Click View.
    Select Export >Text File.
    Name it mbam > then save it on the desktop.
    Copy-and-paste its contents in the reply box below.
     
  3. flavallee

    flavallee Trusted Advisor

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    Frank
    You're complaining of issues with both your computer and printer, but you haven't provided any information on your computer.

    Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the ENTIRE text here.

    -----------------------------------------------------------
     
  4. pigstye13@aol.c

    [email protected] Thread Starter

    Joined:
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    I followed the instructions , but this is all that came up?

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version:
    Processor:
    Processor Count:
    RAM:
    Graphics Card:
    Hard Drives:
    Motherboard:
    Antivirus: None
     
  5. pigstye13@aol.c

    [email protected] Thread Starter

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    The printer itself doesn't have issues. If you un hook it and hook it to a lap toop it works fine.
     
  6. flavallee

    flavallee Trusted Advisor

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    What's the brand name and model name and model number of that Windows XP desktop?

    Is both your desktop and laptop running Windows XP?

    -----------------------------------------------------------
     
  7. pigstye13@aol.c

    [email protected] Thread Starter

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    yes, both running XP.
    Dell Pentium D
    Optiplex GX620
     
  8. flavallee

    flavallee Trusted Advisor

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    They're both running Windows XP, so I don't know why the printer is working fine in your laptop, but isn't working in your Dell OptiPlex GX620 desktop.

    What's the "service tag" number and/or "express service code" number on that desktop?

    Is the sound working okay in that desktop, and is it just a case of the volume control speaker not appearing in the taskbar?

    The volume control should be accessible in Start - All Programs - Accessories - Entertainment.

    ---------------------------------------------------------
     
  9. flavallee

    flavallee Trusted Advisor

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    I'm going off-line for a few hours and will check back here later.

    Just in case you need it, I'm leaving this information and diagram with you.

    --------------------------------------------------------

    Go to the Control Panel, then click Sound And Audio Devices.

    When its properties window appears, click the "Volume" tab.

    Put a checkmark in the "Place volume icon in the taskbar" command, then click "Apply - OK".

    The volume icon should appear in the taskbar.

    If that command is already checked, uncheck it, then click "Apply".

    Recheck it, then click "Apply - OK".

    Hopefully, that'll work.
     

    Attached Files:

  10. pigstye13@aol.c

    [email protected] Thread Starter

    Joined:
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    Service tag # 3BP0RB1
    ESC: 7237500733

    No, no sound at all on the PC. There is usually a "speaker" icon on the lower right of the screen on the tool bar (where the time/date icon is). It is no longer there and I can't locate it anywhere.
    When I go to Start Programs Entertainment Volume and click it, a error message comes up
    "There are no active mixer devices available." Tells me to go to control panel and install the driver. Basically the same thing when I download the printer driver. Even after I install the driver, then open the program, it tells me that there is no driver. !!!! When I go to control panel and click sound and audio devices, the window opens up and says No Audio Device and underneath that, where the volume slide is, isn't highlighted (you can't do anything with the level slide) and the "mute" and "place volume icon in task bar" are not highlighted (you can't click on them)
     
  11. flavallee

    flavallee Trusted Advisor

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    Here is the Dell support site that's assigned to YOUR Dell OptiPlex GX620 Small Form Factor.

    You should add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.

    It has an Analog Devices 198x Integrated Audio sound device.

    Here is the driver (R97809.exe) for that device.

    Click the "Download File" link to download and save it.

    DON'T install it yet.

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager.

    Click the + in the Sound Video And Game Controllers heading.

    Advise what's listed in that heading - exactly as you see it there.

    -------------------------------------------------------
     
  12. pigstye13@aol.c

    [email protected] Thread Starter

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    Ok, I did all that. When I right clicked device manager and the window opened, the device manager window is empty
     
  13. flavallee

    flavallee Trusted Advisor

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    This is how you access the Device Manager in Windows XP:

    Right-click My Computer, then left-click Properties - Hardware - Device Manager.

    -----------------------------------------------------------

    If you still can't access the Device Manager, install the audio driver that I previously linked you to and see if that helps in getting the sound back.

    -----------------------------------------------------------
     
  14. pigstye13@aol.c

    [email protected] Thread Starter

    Joined:
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    This is how you access the Device Manager in Windows XP:

    Right-click My Computer, then left-click Properties - Hardware - Device Manager.

    -----------------------------------------------------------

    If you still can't access the Device Manager, install the audio driver that I previously linked you to and see if that helps in getting the sound back.




    Ive done everything listed above. When I open Device Manager, the window is empty
     
  15. flavallee

    flavallee Trusted Advisor

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    Frank
    Type services.msc in the search or run box, then click OK.

    When the services window appears, double-click on the Plug And Play entry to open its properties window.

    Set its "Startup Type" on Automatic, then click Apply - OK.

    Close the services window and then restart the computer.

    See if the Device Manager window appears properly now.

    -----------------------------------------------------------

    Have you been using any file/registry "cleaner/fixer" type programs?

    -----------------------------------------------------------
     
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