no drivers for any of my other device

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jsknight100

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Joined
Dec 19, 2012
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I have just reinstalled windows XP & there are no no drivers for any of my other devices eg ethernet controller pci device. Can I find them on the internet & copy them across to my computer? If so where will I find them? My computer is a dell computer. I have another dell computer of a similar age could I copy the drivers over from my other dell computer? Again how would I do this?
Thanks
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
do you have the model and service tag number of the Dell PC
then goto the dell support side and download the files onto the working PC and then using a USB drive or CD copy and use on the faulty PC

to help identify the hardware on the faulty PC

------------------------------------------------------------------------
How to identify hardware in Device Manager

right click on the device with a yellow!

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation
Device ID code 008A is for this device - Intel Centrino Wireless-N1030


------------------------------------------------------------------------
 

jsknight100

Thread Starter
Joined
Dec 19, 2012
Messages
14
do you have the model and service tag number of the Dell PC
then goto the dell support side and download the files onto the working PC and then using a USB drive or CD copy and use on the faulty PC

to help identify the hardware on the faulty PC

------------------------------------------------------------------------
How to identify hardware in Device Manager

right click on the device with a yellow!

from the menu choose
properties
Click on the Details Tab
Under the Property - drop down
Select hardware ids
Right click and select all
Then right click again and select copy
Copy and paste that information here

You should see a code similar to this

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

please reply with the full code for your device(s)

The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

Vendor ID = 8086
Device ID = 008A

Post back those two numbers make sure we know which is vendor ID and which is device ID

These codes can be looked up at this site http://www.pcidatabase.com/

As an example the link for that database tells us that;
Vendor ID code 8086 is for this vendor - Intel Corporation
Device ID code 008A is for this device - Intel Centrino Wireless-N1030


------------------------------------------------------------------------
I have the tag number 983GZ1J do I download all 25 files & if I copy them across to my computer. Where do I copy them to?

Thanks for your help?
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
do I download all 25 files
No just the drivers you need - hence the suggestion to use the identify hardware - if not sure which ones are needed - you can post the IDs and we can lookup

http://www.dell.com/support/drivers/us/en/19/ServiceTag/983GZ1J

& if I copy them across to my computer. Where do I copy them to?
you can copy them anywhere - I suggest creating a directory in my documents - for say Dell Drivers
they are .exe files so executable files
once they are on the faulty PC you then need to double click on each one to install the drivers, and then run the program

have a read here -
http://www.dell.com/support/drivers...x?driverId=8MX9J&osCode=WW1&fileId=2731091876
click on Installation Instructions
how to install the drivers - dell suggest saving to the desktop - but it really makes no difference - so long as you know where you save them , so you can double click on the file

heres an extract from the network driver
1.Double-click the new icon on the desktop labeled R105478.EXE.
2.The Self-Extracting window appears and prompts you to extract or
unzip to C:\DELL\DRIVERS\R105478. Write down this path so the executable (I.e.
Setup.exe) file can be found later.
3.The Self-Extractor window appears.
4.Click OK.
5.After completing the file extraction, if the Self-Extractor
window is still open, close it.
6.Click the Start button and then click Run.
7.Type C:\DELL\DRIVERS\R105478 in the Open textbox and then click OK.
8.Follow the on-screen installation instructions.
 

jsknight100

Thread Starter
Joined
Dec 19, 2012
Messages
14
Thanks for your help
pci device is pci\ven 8096&dev_27d8&subsys_01d21028&rev_01

I could not copy & paste so I thought I would do this one & see how it goes!
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
is that the correct ven number
pci\ven 8096 ??

whats actually listed in the device manger for this device - just
other ?
or any other info

can we try another device ?

can we see a screen shot of the device manager and the yellow ? !
To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
can you click on the + next to network adapters and post a screen shot

they only have one network driver for the machine
http://www.dell.com/support/drivers...x?driverId=8MX9J&osCode=WW1&fileId=2731091876
may want to do that first and then if you can get on the internet - you can use the dell website to scan and install all the other drivers


the number
is 8086
Realtek High Definition Audio Driver FF311179
they only have 1 audio driver - so lets try this
http://www.dell.com/support/drivers...x?driverId=W293Y&osCode=WW1&fileId=2731089240
its should have the realtek chipset

i suspect the simple communications device is this
http://www.dell.com/support/drivers...x?driverId=FNDG9&osCode=WW1&fileId=2731106938

there are two video drivers - so we need to see the ven/dev number for both the items labelled video
 

jsknight100

Thread Starter
Joined
Dec 19, 2012
Messages
14
I enclose a snapshot for the network. Should I download the network driver as there is no ? by the network drivers?
 

Attachments

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,486
the network looks OK - will go on the network at all ?
if not try

with a cable connected from PC to router
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------
 

jsknight100

Thread Starter
Joined
Dec 19, 2012
Messages
14
is that the correct ven number
pci\ven 8096 ??

whats actually listed in the device manger for this device - just
other ?
or any other info

can we try another device ?

can we see a screen shot of the device manager and the yellow ? !
To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
excellent

you should now be able to use the Dell Driver scan and update all the other drivers
using internet explorer
goto this link
http://support.dell.com/support/downloads/SystemScan.aspx

Thanks for all your help & support. I can connect to the internet & there are no ? marks in my device driver list. I have one problem, I was hoping to connect to the internet but when I try to do so windows shuts down. I get the following error message. "A problem has been detected & widows has been shut down to prevent damage to your computer.

Technical information

Stop:0x0000008e (0xc0000005 , 0x7A766dF4a, oxB49FD4F8, 0x00000000

Does this error message mean anything to you?

I run Dell's diagnostic tool but all it came up with was a faulty DVD driver!
 
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