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no drivers for any of my other device

Discussion in 'Windows XP' started by jsknight100, Dec 19, 2012.

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  1. jsknight100

    jsknight100 Thread Starter

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    I have just reinstalled windows XP & there are no no drivers for any of my other devices eg ethernet controller pci device. Can I find them on the internet & copy them across to my computer? If so where will I find them? My computer is a dell computer. I have another dell computer of a similar age could I copy the drivers over from my other dell computer? Again how would I do this?
    Thanks
     
  2. etaf

    etaf Moderator

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    do you have the model and service tag number of the Dell PC
    then goto the dell support side and download the files onto the working PC and then using a USB drive or CD copy and use on the faulty PC

    to help identify the hardware on the faulty PC

    ------------------------------------------------------------------------
    How to identify hardware in Device Manager

    right click on the device with a yellow!

    from the menu choose
    properties
    Click on the Details Tab
    Under the Property - drop down
    Select hardware ids
    Right click and select all
    Then right click again and select copy
    Copy and paste that information here

    You should see a code similar to this

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    please reply with the full code for your device(s)

    The portion of the code highlighted in RED is the Vendor ID and the portion highlighted in GREEN is the Device ID. In this example:

    PCI\VEN_8086&DEV_008A&SUBSYS_53058086&REV_34

    Vendor ID = 8086
    Device ID = 008A

    Post back those two numbers make sure we know which is vendor ID and which is device ID

    These codes can be looked up at this site http://www.pcidatabase.com/

    As an example the link for that database tells us that;
    Vendor ID code 8086 is for this vendor - Intel Corporation
    Device ID code 008A is for this device - Intel Centrino Wireless-N1030


    ------------------------------------------------------------------------
     
  3. jsknight100

    jsknight100 Thread Starter

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    I have the tag number 983GZ1J do I download all 25 files & if I copy them across to my computer. Where do I copy them to?

    Thanks for your help?
     
  4. etaf

    etaf Moderator

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    No just the drivers you need - hence the suggestion to use the identify hardware - if not sure which ones are needed - you can post the IDs and we can lookup

    http://www.dell.com/support/drivers/us/en/19/ServiceTag/983GZ1J

    you can copy them anywhere - I suggest creating a directory in my documents - for say Dell Drivers
    they are .exe files so executable files
    once they are on the faulty PC you then need to double click on each one to install the drivers, and then run the program

    have a read here -
    http://www.dell.com/support/drivers...x?driverId=8MX9J&osCode=WW1&fileId=2731091876
    click on Installation Instructions
    how to install the drivers - dell suggest saving to the desktop - but it really makes no difference - so long as you know where you save them , so you can double click on the file

    heres an extract from the network driver
     
  5. jsknight100

    jsknight100 Thread Starter

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    Thanks for your help
    pci device is pci\ven 8096&dev_27d8&subsys_01d21028&rev_01

    I could not copy & paste so I thought I would do this one & see how it goes!
     
  6. etaf

    etaf Moderator

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    is that the correct ven number
    pci\ven 8096 ??

    whats actually listed in the device manger for this device - just
    other ?
    or any other info

    can we try another device ?

    can we see a screen shot of the device manager and the yellow ? !
    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  7. jsknight100

    jsknight100 Thread Starter

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    Its the correct number. It is PCI Device.
     
  8. jsknight100

    jsknight100 Thread Starter

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    I think I have uploaded the file!
     

    Attached Files:

  9. jsknight100

    jsknight100 Thread Starter

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    I enclose a screenshot of the pci info. Hope this is helpful?
     

    Attached Files:

    • pci.JPG
      pci.JPG
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  10. etaf

    etaf Moderator

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    can you click on the + next to network adapters and post a screen shot

    they only have one network driver for the machine
    http://www.dell.com/support/drivers...x?driverId=8MX9J&osCode=WW1&fileId=2731091876
    may want to do that first and then if you can get on the internet - you can use the dell website to scan and install all the other drivers


    the number
    is 8086
    Realtek High Definition Audio Driver FF311179
    they only have 1 audio driver - so lets try this
    http://www.dell.com/support/drivers...x?driverId=W293Y&osCode=WW1&fileId=2731089240
    its should have the realtek chipset

    i suspect the simple communications device is this
    http://www.dell.com/support/drivers...x?driverId=FNDG9&osCode=WW1&fileId=2731106938

    there are two video drivers - so we need to see the ven/dev number for both the items labelled video
     
  11. jsknight100

    jsknight100 Thread Starter

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    I enclose a snapshot for the network. Should I download the network driver as there is no ? by the network drivers?
     

    Attached Files:

  12. etaf

    etaf Moderator

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    the network looks OK - will go on the network at all ?
    if not try

    with a cable connected from PC to router
    - try safemode with networking
    as the PC starts keep tapping F8 - a menu appears - choose
    safemode with networking - see if that works
    ------------------------------------------------------------------------
     
  13. jsknight100

    jsknight100 Thread Starter

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    I have a connection to the internet now i have to update all my other drivers?
     
  14. etaf

    etaf Moderator

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  15. jsknight100

    jsknight100 Thread Starter

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    Thanks for all your help & support. I can connect to the internet & there are no ? marks in my device driver list. I have one problem, I was hoping to connect to the internet but when I try to do so windows shuts down. I get the following error message. "A problem has been detected & widows has been shut down to prevent damage to your computer.

    Technical information

    Stop:0x0000008e (0xc0000005 , 0x7A766dF4a, oxB49FD4F8, 0x00000000

    Does this error message mean anything to you?

    I run Dell's diagnostic tool but all it came up with was a faulty DVD driver!
     
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