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No Ethernet Controller after System Restore on Dell 310

Discussion in 'Windows XP' started by BMac9999, Jan 10, 2013.

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  1. BMac9999

    BMac9999 Thread Starter

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    Greetings,


    I have spent roughly three straight evenings trying to solve this problem, and have been all over the internet searching for solutions.


    My Dell Dimension 310 (Windows XP) was running so slow it was unusable so I proceeded to use the Symantec System Restore (Control Key + F11) to get it back to it's factory settings. That worked great and cleaned up my computer but there was no Ethernet Controller Driver when I restarted the computer...so after reading a number of threads on a variety of websites I used a thumb drive and downloaded and installed the following drivers in strict order:


    1. Chipset--Dell Driver Dell Device (R114566)
    2. Video--829156 Express Chipset Family (R126541)
    3. Network--(R) Pro/100 VE Network Connection (R105478)
    4. Audio--Sigmantel Driver (R114282)


    Unfortunately, I still do not have an Ethernet Controller Driver.


    Any Thoughts?


    Thanks,
    BMac
     
  2. etaf

    etaf Moderator

    Joined:
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    Messages:
    65,421
    First Name:
    Wayne
    can we see device manager - see below
    also - have a look in bios/set and see if disabled - as the pc starts , you will see how to get into the bios/setup -
    check and see if the LAN is disabled - if enabled or you cannot find
    DO not alter anything else and make sure you exit with out saving

    ------------------------------------------------------------------------
    Device Manager
    Post back the results in device manager
    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

    how to access device manager for different windows versions
    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    if the above does not work then -

    Windows 7 or Vista
    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager

    Windows 8
    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    once you are in device manager then

    network adaptors, click on the + > post back the devices listed there
    are there any ! ? or X

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    OR
    2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
    ----
    Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  3. BMac9999

    BMac9999 Thread Starter

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    Thanks for the reply.

    I have taken a look in bios and LAN is enabled.

    I've attached the Device Manager screenshot.

    Thanks,
    Brad
     

    Attached Files:

  4. etaf

    etaf Moderator

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    you need the driver for that ethernet controller ?

    on the dell should be a service tag number- post that number here
    you need the LAN driver for that PC from the dell site
     
  5. BMac9999

    BMac9999 Thread Starter

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    I've been to the dell website and downloaded the five drivers I needed...from what I understand the driver that is supposed to have the ethernet controller driver is (R) PRO/100 VE Network Connection.
     
  6. flavallee

    flavallee Trusted Advisor

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    Is your computer actually a Dell Dimension 3100/E310?

    This is the ethernet driver (8.0.15.0) for it for Windows XP.
    (R105478.exe)

    This is the most current version (8.0.47.0) from the Intel site.
    (PRO2K3XP_32.exe)

    ---------------------------------------------------------------
     
  7. BMac9999

    BMac9999 Thread Starter

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    Yes, it is a Dell Dimension 3100/E310.

    The first driver you mentioned is the one that I have installed to no avail.

    I downloaded the more up to date driver, but it would not let me install it with the older version. It said "The installed version of Intel(R) Network Connections is not supported for upgrades. You must uninstall it before installing this version."

    I uninstalled it through "Add/Remove Programs" as well as deleting the driver in the dell folder...I rebooted and tried again to no avail.

    Brad
     
  8. flavallee

    flavallee Trusted Advisor

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    Can you submit another screenshot with both the Network Adapters and Other Devices entries expanded so we can see what's inside both entries?

    ----------------------------------------------------------
     
  9. BMac9999

    BMac9999 Thread Starter

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    See Attached
     

    Attached Files:

    • DVII.JPG
      DVII.JPG
      File size:
      61.2 KB
      Views:
      146
  10. flavallee

    flavallee Trusted Advisor

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    According to your screenshot the Intel PRO/100 VE Network Connection device appears to be installed and working properly.

    Double-click it to open its properties window, then click the "Driver" tab.

    What's listed for driver date and driver version?

    -------------------------------------------------------------------------------------

    Double-click the Ethernet Controller entry to open its properties window, then click the "Details" tab, then select "Hardware Ids".

    There should be one or more strings that have VEN_####&DEV_#### as part of it.

    Submit a screenshot of that window so we can see what the vendor and device codes are.

    -------------------------------------------------------------------------------------

    Do you have multiple ethernet devices in that computer?

    I'm a bit confused about both entries being there.

    -------------------------------------------------------------------------------------
     
  11. BMac9999

    BMac9999 Thread Starter

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    I have attached the the two items you wished to see...

    ...it is not a new computer, but I'm not aware of having multiple ethernet controllers.

    Brad
     

    Attached Files:

  12. flavallee

    flavallee Trusted Advisor

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    Your first screenshot shows an Intel PRO/100 VE Network Connections device with driver version 8.0.15.0.

    PRO2K3XP_32.exe is the most current driver for it and would update it to version 8.0.47.0.

    There's no compelling reason to update it though, as long as the device is working.

    -------------------------------------------------------

    The 1106/3106 codes in your second screenshot are for a VIA Rhine III VT6105M PCI Ethernet Controller device.

    Here is the download link for its driver.

    It's in ZIP format, so you need to download and save it inside a new folder that you create on the desktop.

    After it's downloaded and saved inside that folder, extract its contents inside that folder.

    Open the Windows folder, then open the x86 folder.

    Double-click the WinSetup.exe file to install the driver.

    -------------------------------------------------------
     
  13. BMac9999

    BMac9999 Thread Starter

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    Thanks...that solved the problem.

    Now I have to get everything back up and running.

    Thanks,
    Brad
     
  14. flavallee

    flavallee Trusted Advisor

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    :D :) (y)

    ----------------------------------------------------------
     
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