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No external access for Outlook - "internal server error"

Discussion in 'Web & Email' started by trident12, May 12, 2018.

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  1. trident12

    trident12 Thread Starter

    Joined:
    May 12, 2018
    Messages:
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    Hey there everyone.
    Our Outlook emails across the whole company aren't currently receiving external emails and anything sent out externally sits in the outbox and doesn't go anywhere.
    When we try to log in to the browser version (the out of work access) we just get the words "The page cannot be displayed because an internal server error has occurred."
    We do have full internet access in every other way though (I can post this from the same server, no problem with out PDQs)
    Following up on some online articles that particular error message seems to mean that either the server can't find the root directory for the requested location, or that the script mapping isn't valid.
    Can anyone let me know how to check either or both of those those things, or let me know if I should be doing something else? All suggestions welcome!
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,935
    First Name:
    Rob
    What has your company's IT and/or the email service provided said about your issues? Those two should be your first calls.

    Maybe you need you update your email settings on the client computers, update your mail server settings if you have an in-house mail server, or maybe you email hosting provider has black listed you or suspended your service.
     
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