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NO idea what I'm doing...

Discussion in 'Hardware' started by amandaedge, Jun 14, 2019.

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  1. amandaedge

    amandaedge Thread Starter

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    I work for a non-profit and we just ordered a new computer (Dell Desktop). It has no operating system installed. I purchased Microsoft office through a non-profit help group that we always use (TechSoup). We typically receive an email link allowing us to download whatever it is we purchased. The disc will come in the mail but not for 2 weeks.
    Is it possible for me to set this computer up using this link when I cant even get on the internet?
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You will have to have Internet access to receive the email and subsequently visit the site to obtain the download but that can be done from any computer that can retrieve the email.

    What operating system and version of Office will you be installing?
     
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  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    amandaedge likes this.
  4. amandaedge

    amandaedge Thread Starter

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    Hmmm. My email said something different but I'm fine with the download. My issue is that I don't know how to even get the computer hooked to the internet.
    It's just a black screen that says "There is not operating system installed on this computer" I don't know what to do with that.
     
  5. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Well you have to install an operating system and all of its required drivers before you can even think about installing Office.

    Did you purchase an operating system? If so, which one?
     
  6. amandaedge

    amandaedge Thread Starter

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    Oh wait! So I see what you are saying, I need WINDOWS first, right?!
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Yes, indeed.
     
  8. amandaedge

    amandaedge Thread Starter

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    Ok thanks! I'm a moron and just assumed that it would be on there already.
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Where did you purchase a Dell with no operating system? Generally they do come preloaded with Windows.
     
  10. amandaedge

    amandaedge Thread Starter

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    From Dell directly. Nothing I read about it said that there was no operating system.
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Are you able to start the computer and boot to Windows?
     
  12. amandaedge

    amandaedge Thread Starter

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    When I start the computer it it just a black screen that says "there is no operating system on this computer" I cant do anything. And if I can i dont know what that is, lol!
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Can you provide a link to the model from the source where you purchased it?
     
  14. amandaedge

    amandaedge Thread Starter

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  15. amandaedge

    amandaedge Thread Starter

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    I realize now it does say no operating system. I'm sure I just didn't pay attention to that when i purchased it.
     
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