1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

No idea what to do

Discussion in 'Hardware' started by Smk911, Jan 12, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. Smk911

    Smk911 Thread Starter

    Joined:
    Jan 12, 2015
    Messages:
    1
    Hi, I really need some help or information about what the heck has happened to my computer. I have a 64 bit windows 7 Dell Zino HD Inspiron. It's about four years old and has worked fine for most of that time, but about a month ago it decided to switch off without any prompt, which I thought was weird. When I went to power it back on, I realised that it had its amber light on which normally symbolises that its in Sleep or Hibernate mode. The problem is that none of the peripherals were responding to me or the system. The mouse and keyboard were not causing it to wake and when I eventually cut its power and tried again it seemed to be working, but during the boot up where it shows Dell Inspiron and the rest of the model type, the screen just cut to black and then it did it's weird Sleep mode action.

    I have no idea why this is happening, I hadn't added any hardware or software to the computer for a while before it started to play about, and I noticed it made a slight ticking noise before switching "off". I eventually managed to get it on by removing all the peripherals, mouse, keyboard, HDMI cable and a power cable, turning off the power at the mains and removing the power plug, waited a few minutes and then connected it all up again, or so I think this helped make it work for the 15 minutes that it did and then it switched "off" again.

    Really lost here guys hopefully I have provided enough information of what happened to get someone to know slightly what is wrong here, sorry for no specs currently on another computer at this time.

    Thanks
     
  2. KomputerKid

    KomputerKid

    Joined:
    Dec 25, 2014
    Messages:
    1,081
    Hi smk911, I'd like to try to go one step further than you already have gone. Please unplug the computer and remove the battery. Then hold the power button down for about 30 seconds then reconnect and try again. Also if you can provide us with the model number of your Inspiron it will help.
     
  3. DaveBurnett

    DaveBurnett Account Closed

    Joined:
    Nov 11, 2002
    Messages:
    12,970
    That sounds like "the tick of death" that is produced by traditional hard drives when they are about to fail.
    I would suggest you make sure you have a back up of your system, and get the disk checked ASAP.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,654
    First Name:
    Frank
    I agree with Dave about the hard drive.

    What's the "service tag" number and/or "express service code" number on that Dell Inspiron Zino HD desktop?

    Is it the 400 or 410 model?

    Do you live in the U.S.A. or a different country?

    ----------------------------------------------------------
     
  5. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    77,571
    as this is a dell, have you tried the diag boot yet? I, too, believe it's the HD, but may as well let the pc check.

    With everything plugged in (assuming it powers up) and with it off, hold the fn key and hit power.
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1141082

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice