no int. connection

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justjesse2

Thread Starter
Joined
Jun 4, 2002
Messages
161
hello tsg
I am not sure exactly what happened to my husbands computer.
We were scanning some documents on september 13, and we were knocked offline from a storm. The next day, everything was working fine on my computer but we cannot get his online at all.
both ps's use windows xp, norton anti-virus programs
everything was regularly updated until that day
i also use spotbot on both pc's
is there a repair install that may help?
it also says int. connection is unplugged
i have switched the pklugs on router and mine still works fine
could someone tell me what I can do?
thanks
justjesse2
 

dvk01

Retired Moderator Retired Malware Specialist
Joined
Dec 14, 2002
Messages
56,452
First Name
Derek
sounds like something fried in the storm, possibly the nic card

open device manager and see if there are any red or yellow warning symbols
 

justjesse2

Thread Starter
Joined
Jun 4, 2002
Messages
161
hello dvk01
the device manager has no red or yellow warnings. i did check the error log for that day and one was the com event has a bad code and the other was volume shadow i believe
i checked the lan properties and the bottom two are greyed out
and there was some warning on the scanner for that day but we did not recieve it
is there anything else i can do?
thanks for replying so quickly
 

dai

Joined
Mar 6, 2003
Messages
11,198
if you mean the lights not working replace the nic,if the pin point globe is not on the back of the card have a look inside the case and see if there is a glow from somewhere on the card
 

justjesse2

Thread Starter
Joined
Jun 4, 2002
Messages
161
no, there is no glow that i can see
i had looked inside yesterday
do i have to replace the nic or is there a diagnosic test that i can run to see what the trouble may be?
thank you
 

dai

Joined
Mar 6, 2003
Messages
11,198
nic cards are cheap you are better off replacing it,if the lights not on it 's not working
 

justjesse2

Thread Starter
Joined
Jun 4, 2002
Messages
161
thank you so much for your time
justjesse2
ps
this is what i thought it was but just wanted some good advice
take care
 
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