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No Internet Access/ Network Access Via An Ethernet Cable

Discussion in 'Networking' started by CaitlinD, Feb 19, 2019.

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  1. CaitlinD

    CaitlinD Thread Starter

    Feb 19, 2019
    All of the computers within the business I work for are having (or have had, this is an on going issue) with connecting to the internet via an Ethernet cable or via Wifi. We predominantly use Ethernet cables. It either says no internet access, or no network access. All the drivers are up to date and we have repeatedly restarted the router. I have attempted to plug in the Ethernet cables to different ports and this does not work either. I have also can't seem to find the NIC information.
  2. dlipman


    Feb 14, 2013
    First Name:
    Someone of authority in the business needs to look into the Router and whether the Router is getting Internet from the provider. The Topology needs to be delineated and each node/hop verified.

    This may require having the Internet Provider check from their POV that they communicate to the equipment on the premises and dispatch a technician if needed.
  3. Couriant

    Couriant Trusted Advisor

    Mar 26, 2002
    First Name:
    When it happens, check your IP address by using the ipconfig/all command. Also try a trace route to google's dns by using the tracert and see where it stops responding (timed out). More than likely the internet service is going down and you would want to get the person responsible to check with the ISP for any service disruptions.
  4. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    It's possible that the ethernet device in one or more of the computers has gone bad.
    It's also possible that one or more of the ethernet ports in the wireless router has gone bad.
    An I.S.P. or I.T. tech support person should be able to determine that.

  5. Chapmans


    Jan 23, 2019
    Sorry about that.
    It's the ethernet device in one or more of the computers has gone bad. I can't access the internet to play game. Poor me. Anyone help me? By the way, Can you tell me your favor game?
    Me first: mantigames and then amorgames.
  6. lunarlander


    Sep 21, 2007
    Hi Chapmans, please start your own thread. Go to Forums > Games and click the red button on the top right that says Post New Thread.
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