1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

No Internet Access on Windows 7 HP Laptop

Discussion in 'Networking' started by blinknimgone13, Jan 16, 2011.

Thread Status:
Not open for further replies.
Advertisement
  1. blinknimgone13

    blinknimgone13 Thread Starter

    Joined:
    Jan 16, 2011
    Messages:
    10
    Since December, my computer has been unable to connect to the internet. I know the connection is fine because my roommate can get on the internet from his laptop. I've tried all the basic things, but to no avail. I'm to the point now, where restarting my computer back to factory settings is the only thing I can think of to do. And I'm not even sure that will work. If anyone has any ingenious ideas on how to fix my problem, I welcome them all! Like I said, it was working fine a few weeks ago, and then nothing. I've even tried connecting directly into the modem with the same "connected, but no internet access" effect. I've reset the router, unplugged everything and replugged it in, done the whole "netsh....." stuff in the command prompt and restarted the comp. I get the five internet bars in the bottom right corner of the screen with a yellow triangle and a ! in the middle every time I connect to my network. HELP! :(
     
  2. sickcars

    sickcars

    Joined:
    Jan 18, 2007
    Messages:
    320
    Go to device manager, uninstall the 2 network cards then restart the laptop. Once it restarts it will automatically reinstall the drivers for the 2 network cards once that's done installing try to connect again if it does not ask you to restart another time.
     
  3. blinknimgone13

    blinknimgone13 Thread Starter

    Joined:
    Jan 16, 2011
    Messages:
    10
    I'm not too familiar with where everything is on my Windows 7 laptop. Where do I find the device manager?? I feel dumb for asking, but I don't have a clue where to find it, and my search has not found it as of yet...
     
  4. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    Right click on My Computer ( or Computer ) and select Manage . . Device Manager
     
  5. sickcars

    sickcars

    Joined:
    Jan 18, 2007
    Messages:
    320
  6. blinknimgone13

    blinknimgone13 Thread Starter

    Joined:
    Jan 16, 2011
    Messages:
    10
    Thank you both! I really hope this works. The second network card is uninstalling now. I'll let you know if I can connect again after my comp restarts and reinstalls. THANK YOU!
     
  7. blinknimgone13

    blinknimgone13 Thread Starter

    Joined:
    Jan 16, 2011
    Messages:
    10
    :( Same error message. The connection was unsuccessful. This computer currently has limited connectivity to "our network" Any other ideas??
     
  8. sickcars

    sickcars

    Joined:
    Jan 18, 2007
    Messages:
    320
    Try plugging in a network cable and turn off the wireless to see if it works
     
  9. Old Rich

    Old Rich

    Joined:
    Jan 17, 2003
    Messages:
    10,254
    Try this . . with the pc connected to the router,

    Click on Start . . Run . . type CMD

    At the > prompt type type the following command: IPCONFIG /ALL


    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    Right click in the command window and choose Select All, then hit Enter. Come back here and Paste the results in a message.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  10. blinknimgone13

    blinknimgone13 Thread Starter

    Joined:
    Jan 16, 2011
    Messages:
    10
    Also, when I troubleshoot it shows the following...[​IMG]
    And here's a look at the network connection info:
    [​IMG]
     
  11. blinknimgone13

    blinknimgone13 Thread Starter

    Joined:
    Jan 16, 2011
    Messages:
    10
    Will do, I'll try those things and report back. Thanks again.
     
  12. blinknimgone13

    blinknimgone13 Thread Starter

    Joined:
    Jan 16, 2011
    Messages:
    10
    tried plugging directly into the modem again and turning wireless off. Still couldn't get a connection. Here's the ipconfig results:

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Jennaca>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Jennaca-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : 00-1F-16-EA-48-9D
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::88f9:3e45:dded:1a00%35(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.26.0(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 587210518
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-DD-A8-3B-00-1F-16-EA-48-9D

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) WiFi Link 1000 BGN
    Physical Address. . . . . . . . . : 00-1E-64-1E-99-88
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter 6TO4 Adapter:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{ECC197CD-79E6-46E8-8A95-4E74A91019D4}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{B40C658F-B100-4B0D-8BC2-09AC39CB9589}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 14:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 15:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft 6to4 Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{ED7AB00D-AC2C-48D5-A455-03B86CBA1626}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\Users\Jennaca>
     
  13. sickcars

    sickcars

    Joined:
    Jan 18, 2007
    Messages:
    320
    What type of wireless router do you have?
     
  14. blinknimgone13

    blinknimgone13 Thread Starter

    Joined:
    Jan 16, 2011
    Messages:
    10
    its a netgear WGR614v10 router
     
  15. zephyr009009

    zephyr009009

    Joined:
    Jan 16, 2011
    Messages:
    15
    can you connect to an unsecured network? is the driver an updated driver? what type of security mode being use?
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/975112

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice