No internet access, please help

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jo7645

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Me and my friend are sharing the same internet but when he got a new router and gave me the new password and I tried to connect it said no internet access. Can you please help in anyway you can?
 
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Jan 20, 2013
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I'm guessing he has internet through the router with his computer and you don't?

Make sure there is no restrictions in the router (such as by MAC address, which there shouldn't unless he enabled it).

Go to the start icon in the bottom left hand corner, click all programs, accessories, command prompt. In the black box, type ipconfig/all and paste the results in this form.
 

jo7645

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Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\joe>ipconfig/all
Windows IP Configuration
Host Name . . . . . . . . . . . . : joe-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : mshome.net
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1A-6B-2D-EA-62
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Network Con
nection
Physical Address. . . . . . . . . : 00-19-D2-AC-BB-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e83f:365f:521b:7f95%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.91.27(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.192.0
Lease Obtained. . . . . . . . . . : Friday, February 08, 2013 11:59:07 AM
Lease Expires . . . . . . . . . . : Friday, February 08, 2013 8:54:48 PM
Default Gateway . . . . . . . . . : 192.168.64.1
DHCP Server . . . . . . . . . . . : 192.168.64.1
DHCPv6 IAID . . . . . . . . . . . : 218110418
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-0D-89-A3-00-16-D4-C3-55-BB
DNS Servers . . . . . . . . . . . : fe80::c8df:e1c2:a3e6:dc96%12
192.168.64.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Connection-specific DNS Suffix Search List :
mshome.net
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-16-D4-C3-55-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{5A0FADDA-28E6-4AA3-AF47-FF6B8087C953}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : mshome.net
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Reusable ISATAP Interface {85017EB8-139D-482A-8894-CE6A236D06C1}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:18bb:24bd:3f57:a4e4(Pref
erred)
Link-local IPv6 Address . . . . . : fe80::18bb:24bd:3f57:a4e4%15(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
C:\Users\joe>
 
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It looks as if you are connected to the router. In the command prompt, type ipconfig/release, and then ipconfig/renew and see if it works then.
 

jo7645

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It looks as if you are connected to the router. In the command prompt, type ipconfig/release, and then ipconfig/renew and see if it works then.




Well it doesn't say no Internet access anymore but I tried to load a page and it would not load
 
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Jan 20, 2013
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Try removing the wireless profile. Go to start icon, control panel. Under network and security, click view network status and tasks. On the left hand side, click manage wireless networks. Find the network your trying to connect to, left click it and at the top select remove. Then, try to reconnect to the network, making sure you enter the credentials correctly.
 

jo7645

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Banned
Joined
Jan 4, 2013
Messages
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Try removing the wireless profile. Go to start icon, control panel. Under network and security, click view network status and tasks. On the left hand side, click manage wireless networks. Find the network your trying to connect to, left click it and at the top select remove. Then, try to reconnect to the network, making sure you enter the credentials correctly.
I have to get the password from him again, i'll let you know when I've got it.
 
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Alright. If that still doesn't work, if you have an ethernet cable, you could try plugging directly into the router. If you are able to get internet this way, then we know for sure the problem is with your wireless card. If you cannot, then there is some other problem.
 
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