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No Internet Access problem

Discussion in 'Networking' started by LGAB, Apr 6, 2010.

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  1. LGAB

    LGAB Thread Starter

    Apr 6, 2010
    Hi, I'm having this problem where my computer will connect to the wireless modem but it won't be able to get on the internet. The other computer can connect to the internet just fine however and when it does, my computer is usually able to connect as well but by itself, it won't connect.

    What's even stranger is that the internet light on the modem comes on if I use the phone and my computer will be able to connect to the internet...until I hang up the phone. I'm thinking there's something about my computer that won't allow it to give out a signal or something that allows it to connect to the internet but I'm not sure.

    I'm using DSL and the laptop I'm having problems with is running Windows 7. Anyone have any ideas as to what the problem is here?
  2. pedroguy


    Jan 28, 2001
    Hi:So let's get some preliminary info first:
    Please supply the following info, exact make and models of the equipment please.

    Name of your ISP (Internet Service Provider).
    Make and exact model of the broadband modem.
    Make and exact model and hardware version of the router (if a separate unit).
    Make and exact model and hardware version of any other network equipment, like a repeater, a booster, hi-gain antenna, etc.
    Model numbers can usually be obtained from the label on the device.
    Connection type, wired or wireless.
    If wireless, encryption used, (none, WEP, WPA, or WPA2)
    Version and patch level of Windows on all affected machines, i.e. XP (Home or Pro), SP1-SP2-SP3, Vista (Home, Business, Ultimate), etc.
    The Internet Browser in use, IE, Firefox, Opera, etc.

    Please give an exact description of your problem symptoms, including the exact text of any error messages.

    • If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?
    • For wireless issues, have you disabled all encryption on the router to see if you can connect that way?
    • For wireless laptops, have you made SURE the wireless switch is on?
    • Have you connected directly to the broadband modem to see if this is a router or modem/ISP issue?
    • If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

    On any affected computer, I'd also like to see this:(from the failing connection)

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    Type the following commands on separate lines, following each one with the Enter key:


    PING yahoo.com

    NBTSTAT -n


    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
  3. LGAB

    LGAB Thread Starter

    Apr 6, 2010
    Westell 7500
    Windows 7 Home Premium

    I don't think it's a connection problem though, I think it's a problem with my computer. I found out that if I disable the wireless connection on my laptop and then enable it, it will be able to connect just fine. However I have to keep doing this each time. From what I read on other forums from users having the same problem, sometimes installing certain programs can cause conflicting issues with your wireless connection. I'm wondering if maybe that's the case here...
  4. pedroguy


    Jan 28, 2001
    Two things to try:
    Make sure that you have only one wireless manager enabled(WZC or the adapter manager,but not both)
    Change the wireless channel being used(1/6/11 in US )
    Sorry.Your first post seemed to indicate no connectivity at all.
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