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No Internet Access through Wifi Router in Laptop

Discussion in 'Networking' started by akarthik, Jan 1, 2016.

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  1. akarthik

    akarthik Thread Starter

    Joined:
    Jan 1, 2016
    Messages:
    2
    Dear Friends,

    I am encountering strange issue while connecting my laptop to my home wifi router. I have 4 devices connected to router and working perfectly, but my Dell laptop suddenly stopped connecting to internet. It seems to be connected to router, but says No Internet Access. This is new issue, since it was working fine along with other 4 devices in the past.

    Tried doing some basic steps, like - Removing the devices from Network Center and adding again, Reset the Router, ipconfig /renew ipconfig /release..but nothing works.

    The funny thing is when I do a USB/Wifi Hotspot Tethering using same wifi with my Android phone, the Dell laptop connects to internet.

    So, Its clear that Wifi Router is Good, Internet is Good, Laptop Network Card is also good, but something else is wrong. Please help.

    OS - Windows 10(The same issue was there in Windows 7 HP before installing Windows 10)
    D Link Wifi Router
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,524
    First Name:
    Terry
    Open a (black) Command Prompt window:
    Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

    Type the following commands:

    IPCONFIG /ALL

    [Note that there is no space between the slash and ALL.]

    ping <insert router IP address here>

    ping 8.8.4.4

    ping yahoo.com


    [Press ENTER after each command.]

    Right click in the command window and choose Select All, then hit Enter.
    Paste the results in a message here.

    If necessary use a text file and removable media to copy the results to a computer with internet access.
     
  3. akarthik

    akarthik Thread Starter

    Joined:
    Jan 1, 2016
    Messages:
    2
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Karthik-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
    Physical Address. . . . . . . . . : D4-BE-D9-2D-BF-D8
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 68-5D-43-50-82-83
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Local Area Connection* 4:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Hosted Network Virtual Adapter
    Physical Address. . . . . . . . . : 6A-5D-43-50-82-83
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection 10:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : BlackBerry Virtual Private Network
    Physical Address. . . . . . . . . : 02-00-86-B8-53-01
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : fd1c:6c69:8c6d:bab7:92f0:3696:5037:cf01(Preferred)
    Link-local IPv6 Address . . . . . : fe80::cce3:2966:1d59:e54c%15(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.229.76(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DHCPv6 IAID . . . . . . . . . . . : 553803824
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-85-D9-0D-D4-BE-D9-2D-BF-D8
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2230
    Physical Address. . . . . . . . . : 68-5D-43-50-82-82
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::1440:1a12:678d:4010%43(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.64.16(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . : fe80::eacc:18ff:fea9:f052%43
    DHCPv6 IAID . . . . . . . . . . . : 359161155
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-17-85-D9-0D-D4-BE-D9-2D-BF-D8
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection* 12:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Anchorfree HSS VPN Adapter
    Physical Address. . . . . . . . . : 00-FF-54-E9-E2-30
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Ethernet adapter Bluetooth Network Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
    Physical Address. . . . . . . . . : 68-5D-43-50-82-86
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{4BFE6A63-E309-410E-9B4A-5167B8057C21}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{E7701282-B721-400E-B201-9D907AAAC7AA}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    C:\>ping 192.168.1.1

    Pinging 192.168.1.1 with 32 bytes of data:
    Reply from 169.254.64.16: Destination net unreachable.
    Reply from 169.254.64.16: Destination net unreachable.
    Reply from 169.254.64.16: Destination net unreachable.
    Reply from 169.254.64.16: Destination net unreachable.

    Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    C:\>ping yahoo.com
    Ping request could not find host yahoo.com. Please check the name and try again.

    C:\>ping google.com
    Ping request could not find host google.com. Please check the name and try again.
     
  4. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    76,524
    First Name:
    Terry
    Make sure you have the latest wireless driver from the PC manufacturer's web site.

    Disable encryption on the router and try to connect. If successful you can probably re-enable encryption and reconnect.
     
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