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No Internet Access

Discussion in 'Networking' started by paul_carron, Jan 12, 2011.

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  1. paul_carron

    paul_carron Thread Starter

    Joined:
    Oct 15, 2006
    Messages:
    207
    Hi,

    The icon in my system trey shows that I am connected to the router so should be able to get an internet connection. Neither my Explorer or Firefox browsers load pages and I can not download updates for any programs. I currently have AVG 2011 and for some reason think it may be blocking my connection. I can not be sure though.

    Does anybody have any ideas what the problem may be or what I could check?

    Cheers
    Paul
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    moved to networking forum

    it may be blocking access -
    There should be a setting where you can add your local network ip address range
    only way to really know is disable or uninstall - we have to uninstall quite a few security suites here to get internet working
    Use the removal tool
    AVG Removal Tools
    http://www.avg.com/us-en/download-tools

    otherwise
    1) Make and model of the router / modem
    2) How are you connected to the router - by cable or wireless
    3) what windows version do you have on the PC
    4) Are any other PCs or devices connected and working OK
    5) post back the following information


    ------------------------------------------------------------------------
    {ipconfig /all}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
    We would like to see the results from ipconfig /all post back the results here
    -> Start
    -> (XP - enter the following in the RUN box)
    cmd /k ipconfig /all
    -> (Vista or Windows 7 - enter the following in the Search box)
    cmd /k ipconfig /all

    A black box will appear on the screen -
    rightclick in the box
    select all
    enter
    control key + C key - to copy

    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
    {Ping Tests}
    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

    Start> Run {search bar in Vista}> CMD to open a DOS window and type:

    Type the following command
    Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping google.com
    Post back the results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Type the following command
    Ping 209.183.226.152
    post back results
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste
    ------------------------------------------------------------------------
     
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