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No internet connection after malware removal, please help

Discussion in 'Virus & Other Malware Removal' started by sthomas12, Jul 15, 2012.

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  1. sthomas12

    sthomas12 Thread Starter

    Joined:
    Jul 15, 2012
    Messages:
    7
    I removed a malware and eversince, i am not able to connect to the internet. I tried everything described in the internet to get connectivity back nut not successful. Can you please help.

    Below is the results from running MTB and Farbar.

    MTB results:

    ____________________________

    MiniToolBox by Farbar Version: 15-07-2012
    Ran by pearl (administrator) on 15-07-2012 at 18:04:19
    Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ***************************************************************************

    ========================= IE Proxy Settings: ==============================

    Proxy is not enabled.
    No Proxy Server is set.

    ========================= FF Proxy Settings: ==============================

    ========================= Hosts content: =================================

    ::1 localhost

    127.0.0.1 localhost

    ========================= IP Configuration: ================================

    Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller = Local Area Connection (Connected)


    # ----------------------------------
    # IPv4 Configuration
    # ----------------------------------
    pushd interface ipv4

    reset
    set global icmpredirects=enabled


    popd
    # End of IPv4 configuration



    Windows IP Configuration

    Host Name . . . . . . . . . . . . : pearl-PC
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : 00-22-68-63-61-FE
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::f1cc:7dfe:ac1f:8a29%14(Preferred)
    Autoconfiguration IPv4 Address. . : 169.254.138.41(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.0.0
    Default Gateway . . . . . . . . . :
    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
    fec0:0:0:ffff::2%1
    fec0:0:0:ffff::3%1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Local Area Connection* 7:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    Server: UnKnown
    Address: fec0:0:0:ffff::1

    Ping request could not find host google.com. Please check the name and try again.

    Server: UnKnown
    Address: fec0:0:0:ffff::1

    Ping request could not find host yahoo.com. Please check the name and try again.

    Server: UnKnown
    Address: fec0:0:0:ffff::1

    Ping request could not find host bleepingcomputer.com. Please check the name and try again.



    Pinging 127.0.0.1 with 32 bytes of data:

    General failure.

    General failure.



    Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),

    ===========================================================================
    Interface List
    14 ...00 22 68 63 61 fe ...... Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller
    1 ........................... Software Loopback Interface 1
    17 ...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
    ===========================================================================

    IPv4 Route Table
    ===========================================================================
    Active Routes:
    Network Destination Netmask Gateway Interface Metric
    127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
    127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
    127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    169.254.0.0 255.255.0.0 On-link 169.254.138.41 276
    169.254.138.41 255.255.255.255 On-link 169.254.138.41 276
    169.254.255.255 255.255.255.255 On-link 169.254.138.41 276
    224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
    224.0.0.0 240.0.0.0 On-link 169.254.138.41 276
    255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
    255.255.255.255 255.255.255.255 On-link 169.254.138.41 276
    ===========================================================================
    Persistent Routes:
    None

    IPv6 Route Table
    ===========================================================================
    Active Routes:
    If Metric Network Destination Gateway
    1 306 ::1/128 On-link
    14 276 fe80::/64 On-link
    14 276 fe80::f1cc:7dfe:ac1f:8a29/128
    On-link
    1 306 ff00::/8 On-link
    14 276 ff00::/8 On-link
    ===========================================================================
    Persistent Routes:
    None
    ========================= Winsock entries =====================================

    Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
    Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
    Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
    Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
    Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
    Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
    x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
    x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
    x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
    x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
    x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
    x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
    x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

    ========================= Event log errors: ===============================

    Application errors:
    ==================
    Error: (07/15/2012 05:58:12 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/15/2012 05:56:51 PM) (Source: EventSystem) (User: )
    Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

    Error: (07/15/2012 05:50:59 PM) (Source: WinMgmt) (User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/15/2012 05:50:44 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
    Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.

    Error: (07/15/2012 05:50:44 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
    Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.

    Error: (07/15/2012 05:50:44 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
    Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.

    Error: (07/15/2012 05:50:44 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
    Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.

    Error: (07/15/2012 05:46:35 PM) (Source: EventSystem) (User: )
    Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

    Error: (07/15/2012 05:22:28 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
    Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.

    Error: (07/15/2012 05:22:28 PM) (Source: SideBySide) (User: )
    Description: Activation context generation failed for "msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"1".
    Dependent Assembly msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0" could not be found.
    Please use sxstrace.exe for detailed diagnosis.


    System errors:
    =============
    Error: (07/15/2012 05:58:44 PM) (Source: Service Control Manager) (User: )
    Description: NDIS6.0 Miniport Driver for Marvell Yukon Ethernet Controller%%1058

    Error: (07/15/2012 05:58:44 PM) (Source: Service Control Manager) (User: )
    Description: Microsoft IPv6 Tunnel Miniport Adapter Driver%%1058

    Error: (07/15/2012 05:58:44 PM) (Source: Service Control Manager) (User: )
    Description: Microsoft Tun Miniport Adapter Driver%%1058

    Error: (07/15/2012 05:58:44 PM) (Source: Service Control Manager) (User: )
    Description: Intel(R) PRO/1000 NDIS 6 Adapter Driver%%1058

    Error: (07/15/2012 05:58:24 PM) (Source: Service Control Manager) (User: )
    Description: Akamai NetSession Interface110001Restart the service

    Error: (07/15/2012 05:58:24 PM) (Source: Service Control Manager) (User: )
    Description: HP CUE DeviceDiscovery Service1

    Error: (07/15/2012 05:58:12 PM) (Source: Service Control Manager) (User: )
    Description: int15%%31

    Error: (07/15/2012 05:57:54 PM) (Source: HTTP) (User: )
    Description: \Device\Http\ReqQueueKerberos

    Error: (07/15/2012 05:52:39 PM) (Source: Service Control Manager) (User: )
    Description: Akamai NetSession Interface110001Restart the service

    Error: (07/15/2012 05:52:38 PM) (Source: Service Control Manager) (User: )
    Description: HP CUE DeviceDiscovery Service


    Microsoft Office Sessions:
    =========================
    Error: (07/15/2012 05:58:12 PM) (Source: WinMgmt)(User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/15/2012 05:56:51 PM) (Source: EventSystem)(User: )
    Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

    Error: (07/15/2012 05:50:59 PM) (Source: WinMgmt)(User: )
    Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

    Error: (07/15/2012 05:50:44 PM) (Source: SideBySide)(User: )
    Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksWP.exe

    Error: (07/15/2012 05:50:44 PM) (Source: SideBySide)(User: )
    Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\wksss.exe

    Error: (07/15/2012 05:50:44 PM) (Source: SideBySide)(User: )
    Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\wksdb.exe

    Error: (07/15/2012 05:50:44 PM) (Source: SideBySide)(User: )
    Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksCal.exe

    Error: (07/15/2012 05:46:35 PM) (Source: EventSystem)(User: )
    Description: 80070005EventSystem.EventSubscription{CEB8B221-89C5-41A8-98CE-79B413BF150B}-{00000000-0000-0000-0000-000000000000}-{00000000-0000-0000-0000-000000000000}

    Error: (07/15/2012 05:22:28 PM) (Source: SideBySide)(User: )
    Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\WksWP.exe

    Error: (07/15/2012 05:22:28 PM) (Source: SideBySide)(User: )
    Description: msadctls,processorArchitecture="x86",type="win32",version="1.0.1801.0"C:\Windows\Installer\{67E03279-F703-408F-B4BF-46B5FC8D70CD}\wksss.exe


    =========================== Installed Programs ============================

    64 Bit HP CIO Components Installer (Version: 7.2.8)
    Adobe Flash Player 11 ActiveX 64-bit (Version: 11.2.202.235)
    Agere Systems PCI-SV92PP Soft Modem
    AIO_CDB_ToolboxIni64 (Version: 82.0.242.000)
    Akamai NetSession Interface
    Apple Mobile Device Support (Version: 5.1.1.4)
    ATI Catalyst Install Manager (Version: 3.0.685.0)
    ccc-utility64 (Version: 2008.0722.2135.36815)
    ccCommon64 (Version: 107.0.5.5)
    GearDrvs (Version: 5.0.0.2)
    GoToMeeting 5.1.0.880 (Version: 5.1.0.880)
    HP Customer Participation Program 8.0 (Version: 8.0)
    HP Imaging Device Functions 8.0 (Version: 8.0)
    HP OCR Software 8.0 (Version: 8.0)
    HP Photosmart 5510 series Basic Device Software (Version: 24.0.342.0)
    HP Photosmart 5510 series Product Improvement Study (Version: 24.0.342.0)
    HP Photosmart, Officejet, PSC and Deskjet All-In-One Driver Software 8.0.B (Version: 8.0)
    HP Solution Center 8.0 (Version: 8.0)
    iCloud (Version: 1.1.0.40)
    iTunes (Version: 10.6.1.7)
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
    Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
    Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
    Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
    Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
    Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
    MobileMe Control Panel (Version: 3.1.8.0)
    runtime64 (Version: 1.0.0)
    SPBBC 64bit (Version: 107.1.0.15)
    SpyHunter (Version: 4.9.10.3956)
    Symantec Real Time Storage Protection Component (x64) (Version: 10.2.3.9)
    SymNet x64 (Version: 8.0.3.4)

    ========================= Devices: ================================

    Name: Teredo Tunneling Pseudo-Interface
    Description: Microsoft Tun Miniport Adapter
    Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
    Manufacturer: Microsoft
    Service: tunmp
    Problem: : This device is disabled. (Code 22)
    Resolution: In Device Manager, click "Action", and then click "Enable Device". This starts the Enable Device wizard. Follow the instructions.


    ========================= Memory info: ===================================

    Percentage of memory in use: 42%
    Total physical RAM: 3838.27 MB
    Available physical RAM: 2206.61 MB
    Total Pagefile: 7863.07 MB
    Available Pagefile: 5926.97 MB
    Total Virtual: 4095.88 MB
    Available Virtual: 3992.74 MB

    ========================= Partitions: =====================================

    1 Drive c: (OS) (Fixed) (Total:586.4 GB) (Free:150.45 GB) NTFS
    2 Drive d: (HP PS5510) (CDROM) (Total:0.26 GB) (Free:0 GB) CDFS
    7 Drive i: () (Removable) (Total:0.24 GB) (Free:0.2 GB) FAT

    ========================= Users: ========================================

    User accounts for \\PEARL-PC

    Administrator Guest pearl


    **** End of log ****

    FARBAR Results
    ________________
    Farbar Service Scanner Version: 08-07-2012
    Ran by pearl (administrator) on 15-07-2012 at 18:06:59
    Running from "C:\Users\pearl\Desktop"
    Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64)
    Boot Mode: Normal
    ****************************************************************

    Internet Services:
    ============

    Connection Status:
    ==============
    Attempt to access Local Host IP returned error: Localhost is blocked: Other errors
    There is no connection to network.
    Google IP is accessible.
    Attempt to access Google.com returned error: Other errors
    Yahoo IP is accessible.
    Attempt to access Yahoo.com returned error: Other errors


    Windows Firewall:
    =============

    Firewall Disabled Policy:
    ==================
    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
    "EnableFirewall"=DWORD:0


    System Restore:
    ============

    System Restore Disabled Policy:
    ========================


    Security Center:
    ============

    Windows Update:
    ============

    Windows Autoupdate Disabled Policy:
    ============================


    File Check:
    ========
    C:\Windows\System32\nsisvc.dll => MD5 is legit
    C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
    C:\Windows\System32\dhcpcsvc.dll => MD5 is legit
    C:\Windows\System32\drivers\afd.sys => MD5 is legit
    C:\Windows\System32\drivers\tdx.sys => MD5 is legit
    C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
    C:\Windows\System32\dnsrslvr.dll => MD5 is legit
    C:\Windows\System32\mpssvc.dll => MD5 is legit
    C:\Windows\System32\bfe.dll => MD5 is legit
    C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
    C:\Windows\System32\SDRSVC.dll => MD5 is legit
    C:\Windows\System32\vssvc.exe => MD5 is legit
    C:\Windows\System32\wscsvc.dll => MD5 is legit
    C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
    C:\Windows\System32\wuaueng.dll
    [2011-02-19 16:59] - [2009-08-06 21:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D

    C:\Windows\System32\qmgr.dll => MD5 is legit
    C:\Windows\System32\es.dll => MD5 is legit
    C:\Windows\System32\cryptsvc.dll => MD5 is legit
    C:\Windows\System32\svchost.exe => MD5 is legit
    C:\Windows\System32\rpcss.dll => MD5 is legit


    **** End of log ****
     
  2. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,936
    would you do a tcp/ipstack repair - see below
    and also show the status of the following services - see below

    what firewall / security suite is on the pc

    the virus may still be present on the PC

    ------------------------------------------------------------------------

    TCP/IP stack repair options for use with Vista/Windows 7

    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Note: Type only the text in bold for the following commands.

    Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

    Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log
    and press enter

    Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log
    and press enter

    Reboot the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start, Programs\Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    Please note and post back - if you receive the message
    Access is Denied

    Post back the results here - we need to know these commands worked correctly
    rightclick in the box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste

    Details also here
    http://support.microsoft.com/kb/299357


    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Services

    We would like to see some status information for each of the services listed below to do this goto

    Start> {Run in XP} {Search box in Vista/W7}> CMD to open a DOS window and type:
    SERVICES.MSC
    OR
    Control Panel>
    Administrative Tools>
    Services>

    then for each of the servies listed below - Please post back the following status information -
    If the service is Started/Stopped
    and
    If the service is Automatic/Manual

    • COM+ Event System (for WZC issues)
    • Computer Browser
    • DHCP Client
    • DNS Client
    • Network Connections
    • Network Location Awareness
    • Remote Procedure Call (RPC)
    • Server
    • TCP/IP Netbios helper
    • Wireless Zero Configuration (XP wireless configurations only)
    • WLAN AutoConfig (Windows 7 & Vista wireless configurations only)
    • Workstation


    If a service is not running,
    right click on the service
    then click on properties and now check the dependencies.

    Check each of the dependencies and see which one is preventing the service from running.
     
  3. sthomas12

    sthomas12 Thread Starter

    Joined:
    Jul 15, 2012
    Messages:
    7
    Here is the data you requested. I am running McAfee, no virus found. I also has spyhunter for spyware. I did all you asked, but still no internet connection. What else can i look at?

    reset log

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>netsh winsock reset catalog

    Sucessfully reset the Winsock Catalog.
    You must restart the computer in order to complete the reset.


    C:\Windows\system32>netsh int ipv4 reset reset.log
    Reseting Echo Request, OK!
    Reseting Global, OK!
    Reseting Interface, OK!
    A reboot is required to complete this action.


    C:\Windows\system32>netsh int ipv6 reset reset.log
    Reseting Echo Request, OK!
    A reboot is required to complete this action.


    C:\Windows\system32>

    Services log

    COM+ Event System (for WZC issues) started automatic
    Computer Browser started automatic
    DHCP Client started automatic
    DNS Client started automatic
    Network Connections started Manual
    Network Location Awareness started automatic
    Remote Procedure Call (RPC) started automatic
    Server started automatic
    TCP/IP Netbios helper started automatic
    Wireless Zero Configuration (XP wireless configurations only) no wirless card, not applicaable

    WLAN AutoConfig (Windows 7 & Vista wireless configurations only) no wilress card, not applicable

    Workstation started automatic
     
  4. Ihatecats

    Ihatecats Banned

    Joined:
    Jun 10, 2012
    Messages:
    359
    Instructions in link below for changing DNs server.
    http://www.computerhope.com/issues/ch001161.htm
    Change your dns to the below.

    Preferred DNs 208.67.222.222

    Alternate dns 208.67.220.220




    Open your device manager hit the start button then right click on computer then select properties then select device manager.

    In device manager, click the View menu and select Show hidden devices

    Then hit view again and select devices by connection.


    Then scroll down right click and uninstall the drivers listed below,dont worry these will be reinstalled upon reboot by windows.



    Ancillary Function driver for Winsock
    Net BT
    Http
    Net Io Legacy Support Driver
    Tcp/ip Protical Driver
    Tcp/ip Registry Compatibility
    NSI proxy Service

    Each of these files will request a rebot after uninstall wait until the last one to reboot.


    run the mcafee removal tool and reboot.
    http://majorgeeks.com/downloadget.php?id=5420&file=15&evp=24176563d608d7bfb04f95b4c72f1b9e




    Download TCP optimizer then under choose settings put a tick next to optimal then select apply changes and reboot .
    http://www.speedguide.net/downloads.php


    Download the internet repair tool check all boxes run it and reboot when prompted.
    http://majorgeeks.com/downloadget.ph...f942b034a8b48c
     
  5. sthomas12

    sthomas12 Thread Starter

    Joined:
    Jul 15, 2012
    Messages:
    7
    I did everything you asked me to do, however still no network connection. it is not the router because i can connect another computer to it and access internet. Anything else I should try?
     
  6. Ihatecats

    Ihatecats Banned

    Joined:
    Jun 10, 2012
    Messages:
    359
  7. sthomas12

    sthomas12 Thread Starter

    Joined:
    Jul 15, 2012
    Messages:
    7
    tried creating another account but no network connection still.
     
  8. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,936
  9. sthomas12

    sthomas12 Thread Starter

    Joined:
    Jul 15, 2012
    Messages:
    7
    Attached are the logs you requested. I did not run GMER since i have a 64 bit machine. I still don have connectivity and would appreciate any help you can give me.

    < EDIT by etaf moderator - to post logs into a reply >

    ATTACH LOG
    DDS LOG


    HIJACKTHIS LOG
     

    Attached Files:

  10. etaf

    etaf Wayne Moderator

    Joined:
    Oct 2, 2003
    Messages:
    55,936
    i have moved you thread to the virus forum

    also the logs need to be posted into a reply - which i will edit and do for you

    it may take 48 hours to get a reply - if you do not get a reply after that time - just reply with the word "bump"
    that will take this thread to the top of the forum again
     
  11. sthomas12

    sthomas12 Thread Starter

    Joined:
    Jul 15, 2012
    Messages:
    7
    Still looking for some help here.
     
  12. sthomas12

    sthomas12 Thread Starter

    Joined:
    Jul 15, 2012
    Messages:
    7
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