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No internet connection at all

Discussion in 'Networking' started by ScotsDebs, Apr 27, 2010.

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  1. ScotsDebs

    ScotsDebs Thread Starter

    Apr 27, 2010
    Hi there - wonder if you can help me out? I have a laptop which I usually wirelessly to connect to the internet. However the last couple of days I have completely lost my internet connection. Nothing happens when I click on Internet Explorer and I can't even view available networks etc. I did download Google Chrome Browser last week, but after a couple of days of using it, and not liking it I removed it via my add/remove programs function.

    I'm stumped as to what to do, I've tried doing a System Restore but it says 'System Restore is not able to protect your computer. Please restart your computer and then run System Restore again.'.

    Any advice much appreciated.

  2. JohnWill

    JohnWill Retired Moderator

    Oct 19, 2002
    Connect with a wired connection to your router and post the following.

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt:

    In the command prompt window that opens, type type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.


    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
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